Pinkcolada Reviews 247

TrustScore 1.5 uit 5

1,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

SCAM. It has been 2 months and my order never arrived. DO NOT ORDER!!! I AM REPORTING THEM - WILL FILE LEGAL COMPLAINTS.

Beoordeeld met 1 van de 5 sterren

Product itself seems like decent quality however it’s quite expensive and sizing is super off. I read a lot of reviews before purchasing. I’m a standard size M/au10 and ordered XL. Website states free... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I placed an order on March 6, 2024. My credit card was charged, however i never recieved a tracking number or my items. I have reached out via Email, Instagram Dm, and the Shop app i used to purchase.... Toon meer

Beoordeeld met 1 van de 5 sterren

Placed an order 2 weeks ago shipping was meant to be 3-6 days and have had no update or tracking provided. Reached out via email and through the website and have had no response. Terrible customer ser... Toon meer

Bedrijfsgegevens

  1. Badmodewinkel
  2. Strandkledingwinkel
  3. Kledingwinkel
  4. Damesmodewinkel

Geschreven door het bedrijf

Pinkcolada is Australia's Go-to online Bikini store! Shop a wide range of gorgeous bikinis, swimwear and bathers. Browse our range of high waisted bikinis, one piece swimsuits, plus size bikinis & more!


Contactgegevens

1,3

Zeer slecht

TrustScore 1.5 uit 5

247 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 2 van de 5 sterren

Missing Items

Happy with the products I ordered however two items I didn’t receive and on the invoice it had “pre order” written in pen. The website said nothing about ore orders or low in stock. I waited a month and had to make contact myself.
Staff member was helpful, however I got told one of the items I was waiting on, wasn’t going to be back in stock anytime soon. I ended up settling for another colour. Makes me wonder, if I didn’t make contact would I have been waiting for months on end to get my bathers?

21 februari 2021
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Antwoord van Pinkcolada

Hi Nicole,
Its a shame to hear that you have experienced poor communication regarding your order.
We do apologize about this. I can see you have spoken with our customer service team, who have helped you out with some replacement items.
If there is anything that our customer service team can assist you with, please do not hesitate to reach out to them again.

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service! Beautiful bikinis and they fit well! Highly recommended.

21 februari 2021
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Antwoord van Pinkcolada

Hi Patricia,

Thank you for the kind words. Glad to know that you are happy with your overall shopping experience with us.

Beoordeeld met 2 van de 5 sterren

I ordered 3 separate pieces in October…

I ordered 3 separate pieces in October and it took until January and 3 emails chasing up until I received all of my items following a series of mistakes in the company's ordering procesd. Although all staff were polite, apologetic and responded quickly.

21 februari 2021
Beoordeeld met 1 van de 5 sterren

Poor customer service. Expensive. Size up.

Product itself seems like decent quality however it’s quite expensive and sizing is super off. I read a lot of reviews before purchasing. I’m a standard size M/au10 and ordered XL. Website states free exchanges but when I tried to do this, I was asked to send back at my own cost and customer service is extremely slow at responding. It’s been over a week now, might as well just keep it 🙄

20 februari 2021
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Antwoord van Pinkcolada

Hi Lilian,

Sorry for the communication delay over the weekend. We have responded to your recent email.

l can see that an exchange has been processed and the return label was emailed to you to cover the cost of your return.

I hope this solution suits you.

Beoordeeld met 5 van de 5 sterren

A+ Customer care

The customer care and service is very good. Jacklyn has gone above and beyond helping with questions and queries. I would shop with Pinkcolada again.

13 februari 2021
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Antwoord van Pinkcolada

Hi Nyssa,

Thank you for sharing your experience with us. Glad to know that we were able to provide you great customer service.

Have a lovely day!

Beoordeeld met 5 van de 5 sterren

Review!

After making my first purchase through pinkcolada, and unfortunately having half of it missing, the team at pinkcolada were amazing at helping resolve the problem. They kept constant open communication, and worked as fast as possible to sort everything out.
Once all my items arrived, they were of amazing quality, and fit perfectly!
I will definitely be making future purchases!

13 februari 2021
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Antwoord van Pinkcolada

Hi Danielle,

Thank you for sharing your experience with us. We are glad that you are satisfied with the assistance that our Customer Service team has provided.

Beoordeeld met 5 van de 5 sterren

They do not fit me

Yes a good fit
Love them

13 februari 2021
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Antwoord van Pinkcolada

Hi Naomi,

Thank you for reaching out to us. You may lodge an exchange within 14 days from the delivery of your parcel.

Please enter your order # and email here to initiate an exchange: https://pinkcoladareturns.returnscenter.com/

Beoordeeld met 5 van de 5 sterren

Customer service was excellent

Customer service was excellent. I had sent an email regarding the issue and they resolved it really quickly and at eased. Definitely recommend the service.

12 februari 2021
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Antwoord van Pinkcolada

Hi Marjie,

Thank you for sharing your amazing experience with us.

Beoordeeld met 5 van de 5 sterren

Perfect !

Everything is perfect. Swimwears are amazing !

10 februari 2021
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Antwoord van Pinkcolada

Hi Samantha,

Thank you for the kind words. Enjoy your lovely swimwear!

Beoordeeld met 5 van de 5 sterren

Great quality and fast delivery

Great quality and fast delivery. Excellent customer service too, thanks Pinkcolada!

8 februari 2021
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Antwoord van Pinkcolada

Hi Rachael,

You are very much welcome! Your feedback is very much appreciated.

Thank you for sharing your amazing experience with us.

Beoordeeld met 4 van de 5 sterren

Swimmers are good quality although the…

Swimmers are good quality although the cup size is a little bit too small. I’m not sure whether I would size up or not.

7 februari 2021
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Antwoord van Pinkcolada

Hi Ellie!

Glad that you are happy with the quality of our swimwear.

The sizes on our size guide cover the overbust. You are still eligible for a return, you may still lodge a return for store credit and reorder for a size up.

Please message us at support@pinkcolada.com.

Beoordeeld met 5 van de 5 sterren

Great quality product

Great quality product. Their bikinis are the most flattering I have come across.

5 februari 2021
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Antwoord van Pinkcolada

Hi Emma!

Thank you for sharing your amazing experience with us.

We are glad that you are happy with your purchase.

Beoordeeld met 5 van de 5 sterren

I absolutely love these swimsuits,

I absolutely love these swimsuits,
I have bought multiple bikinis from here,
I haven’t sized up or down in any of the sizes,
I always buy a size 8,
Perfect sizes . Love these bikinis

3 februari 2021
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Antwoord van Pinkcolada

Hi Sarah!

Thank you for your kind words. Glad to know that our bikinis fit you perfectly!

Rest assured that you can rely on us in providing comfortable and true to size swimwear for your future purchases.

Beoordeeld met 3 van de 5 sterren

The only reason I haven't given 5 stars…

The only reason I haven't given 5 stars is it has taken a year to receive the bikini top. I had ordered it 2 sets of bikinis back in late Jan 2020. I received the ordered promptly in early Feb all except 1 bikini top. No message was included in the shipment. I contacted and was then advised thta it was out of stock. I received a swift response and advised it would be shipped immediately. I received it this week- 1 year on. I understand COVID hit it just would have been better to receive an email advising the delay.

2 februari 2021
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Antwoord van Pinkcolada

Hi Tina,

Thank you for sharing your experience with us.

We will do our best to improve the communication. We appreciate your feedback.

Thanks again!

Beoordeeld met 5 van de 5 sterren

Love the quality of the products and…

Love the quality of the products and the fit is perfect. Customer service was great when I made a mistake to help fix it all up for me.

1 februari 2021
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Antwoord van Pinkcolada

Hi Jessica!

We appreciate your feedback! We are happy to know that you are satisfied with the quality of our swimwear and customer service.

Have a lovely evening!

Beoordeeld met 5 van de 5 sterren

I think i have about 4 pairs of colada…

I think i have about 4 pairs of colada bikinis. I just love the cut of the bottoms they are the perfect fit & so flattering. Highly recommend 👌🏼

30 januari 2021
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Antwoord van Pinkcolada

Hi Emily!

Thank you for making Pinkcolada your go-to online shopping site for your bikinis.

We are happy to know that they are the perfect fit!

Thank you!

Beoordeeld met 4 van de 5 sterren

definitely recommend buying from this brand

the bathers are extremely good quality and are exactly as they looked in the website. however, it was my first time ordering from their site and I got a bikini top that was slightly too big. the exchange process was a bit of a hassle. but otherwise, I would definitely recommend buying from this brand.

30 januari 2021
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Antwoord van Pinkcolada

Hi Shanika!

Thank you for sharing your experience with us.

We will keep your feedback in mind to improve our return system.

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