pinsandaces.com Reviews 

Quick response with follow up when my order was shipped separately. Love the product and quick delivery.

I had an awesome experience with Pins & Aces customer service.

I ran into an issue with my golf bag where the zipper failed after a few months, which was frustrating, especially playing up here in the PNW where the weather can be rough. I reached out to their team and they responded quickly, professionally, and made the entire warranty process incredibly easy.

What really stood out was how willing they were to work with me to find a smooth solution. The communication was clear, helpful, and genuinely customer-focused the entire time.

It’s rare to find a company that stands behind their product like this and actually makes you feel taken care of. Because of this experience, I’ll definitely continue buying from Pins & Aces and recommending them to others.

Great product, even better service.

Quick to assist, didn’t point blame or make me feel uncomfortable with a mistake I made. Impeccable customer service.

Pins and aces is a a+++++++ company. Great products. Great customer service.

Outstanding customer support

Quick response and answered my specific question. Thank you.

Thomas is always so fast to respond and amazing. An asset to the company for sure.

I made a mistake- ordered the wrong shaft position for my putter cover. Emailed them right away and by the next morning the correction was made and confirmed what I wanted. Thank you very much and looking forward to the product to arrive!

Great Communication.
Thomas was terrific.
I mistakenly ordered the wrong bag.
Tom took control and fixed the issue immediately.
Thank you Tom.

Responsive customer service! Now if I can only get them to make the head cover I want in more than just the driver style!

Thomas was very helpful with my problem. Not surprised P&A customer service is like everything else they do. A+++
Keep up the great work!!

Great support. Very quick to reply. Order was quickly received. Minor issue was handled very quickly. Will definitely shop here again.

These guys could not have done any better when it comes to customer service. In a world of robots and AI, every phone call and email was answers with a live human being on the other end. Offering to make everything right, combining orders to save shipping, replacing items with the correct items etc. woke up to an email that completely fixed things and everything was an honest mistake. I have already made another order because this is the type of company I want to support. GO GO Pins and Aces. Love the products love the site love the chromed device.

They noticed the issue right away and fixed it.

Ordered 4 shirts for 2025 Christmas gifts on the BOGO. Three of the shirts were great, but one was of a poorer quality and fit. Contacted the company to let them know and was told that the shirt in question was one of the free ones and, as a result, there was no recourse. It could be just me, but isn't this a bizzare policy? In the order I am addressing, the other free shirt was great. Something is clearly wrong with this picture, or someone on the team who handles quality issues hasn't read the "love it or return it" warranty.

I bought their liquor stick. It leaks from every joint and the dispenser. I have called and emailed multiple times and they do not respond. I wanted to return it. They don't respond to requests for returns and there is no warranty or return info on their website. I am disputing the charge with my cc company, and apparently this company knows how to drag out a dispute. I had to submit more documentation by Oct 10. 5 months to resolve a defective product return request, and no end in sight. I would caution anyone from doing business with this company.