We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I take my dog Jenny out on a walking trail every day, for an hour plus. One of the other groups are constantly handing out treats, and if Jenny, the former street dog, gets their scent, she is gone... Toon meer
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I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
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AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
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Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van PitPat
Hi Stephen!
Thank you for taking the time to leave us this review!
We are delighted that you and your pup are pleased with thier PitPat Food!
Best woofs,
Customer Suppawt
Second to none customer service
Absolutely fabulous communication with customer service when I had on going problems with my dog's Pitpat not connecting over a period of time. The resolution was amazing and I am a very happy customer.
20 maart 2026
Antwoord van PitPat
Dear Jane,
Thank you so much for the glowing review! We are thrilled to hear that our team could turn those connection issues around for you. Keeping you and your pup happy is exactly what we aim for.
Enjoy tracking those adventures!
Nadia - Customer Suppawt
It was nice and neat
It was nice and neat . I bought it for my new dog from Dogs Trust , but the was too strong for me so I returned easily .
19 maart 2026
Antwoord van PitPat
Hello Kay
Thank you for your review.
I'm sorry to hear you had to return your new pup to Dogs Trust, but glad you were able to return the tracker easily.
Well made GPS TRACKER & Excellent service
Great easy to use tracker for my nutty staffie!
10 maart 2026
Antwoord van PitPat
Hello Alan
Thank you for your review.
I'm so glad that you received great service from us and the tracker is easy to use to keep an eye on your lovely, yet nutty staffie!
Excellent company
I ordered the wrong replacement velcro. Pitpat could not have been more helpful in sorting it for us. Customer service is outstanding.
11 maart 2026
Antwoord van PitPat
Hello Julie
Thank you for your review.
Not a problem at all. The most important thing is to make sure the device is secure, it is an easy mistake to make :)
I was happy with the replacement…
I was happy with the replacement device,and appreciate the discount
18 maart 2026
Antwoord van PitPat
Hello Doreen
Thank you for your review.
I'm so glad that we were able to offer a discount to get you back up and PitPat-ing again! So glad that you are staying as a member of Our Pack.
Antwoord van PitPat
Hello Janine
Thank you for your review.
I'm glad to hear you are enjoying your device so far. Great to have you as part of Our Pack :)
Always very prompt delivery.
17 maart 2026
Antwoord van PitPat
Hello Valerie
Thank you for your review.
Glad to hear your order is always prompt and arrives quickly.
Very good customer support
The initial delivery went astray (Royal Mail delivered to the wrong address) .The customer support is very good.
I have two dogs and its a pity that I can't track both of them at the same time - I have to switch between profiles and there is then a delay.
16 maart 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm glad to hear the devices finally managed to reach you. Before heading out on the walk, I would possibly recommend selecting Start A Walk on each of them so that, when you do need to swap map view, hopefully you should find the live-tracking much quicker.
Had a few problems with both of my…
Had a few problems with both of my pitpats staff so helpful can't fault them to try and sort it hopefully it's sorted now great company good job all of you a credit to the company
15 maart 2026
Antwoord van PitPat
Hello Stuart
Thank you for getting in touch.
I'm so glad to hear that our support hounds were on hand when needed to get you back up and PitPat-ing again, they really are pawsome!
Fast delivery and bought it as uses GPS…
Fast delivery and bought it as uses GPS rather than Bluetooth. I didn’t realise the GPS has very limited or no function if the dog is indoors or in deep undergrowth , nothing about that in the adverts . The map in tracking is very basic albeit when I’ve used it it was accurate . A compass reference would be helpful on the map so that you know which direction to look for your dog rather than just keep moving around until you find the location getting closer . How long does the battery last and once its life is over as all rechargeable batteries have a finale life can it be replaced or is that the end of the device and need to pay £170 fir a new one ?
9 maart 2026
Antwoord van PitPat
Hello
Thank you for your review.
When you are on the map itself, you should see the compass in the bottom corner. Sometimes this is helpful if your dog is in closer proximity.
In regards to the warranty, we offer a 1 year warranty. Before this expires, you do have the option to extend it with our PitPat LIFE™ in-app purchase. For one dog this is £3.99 a month. This gives you lots of great member benefits, including extended lifetime warranty.
Lucy went beyond the reasonable to help…
Lucy went beyond the reasonable to help me get my replacement PitPat operational.
21 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hi Lawrence,
Thank you so much for taking the time to leave this review!
We’re so glad to hear you had such a great experience with our team! —Feedback like this truly makes our day!
Best woofs,
Nadia
Great service
Great service, prompt delivery of a charging pad that was mislaid during house move . Received before the tracker ran out of charge so really pleased. Thank you
8 maart 2026
Antwoord van PitPat
Hi Julie,
Thank you so much for the paws-itive review!
We’re thrilled we could get you back up and ready for walkies before the battery hit zero.
We'll make sure to pass your kind words along to the team.
Wishing you and your pup many fully-charged adventures ahead!
Best woofs,
Nadia
Wouldn't be without one
Been using pitpat for 4 years now. One broke but was rapidly replaced for free and then I just bought a second after I lost one (my fault). Great product, no monthly payments. Super fast posting and great customer service
15 maart 2026
Antwoord van PitPat
Hi Celia,
We're so happy to hear that you've had a great experience with our product and customer service over the past four years!!!.
We appreciate your continued support and thank you for the positive feedback!
Best woofs,
Nadia
Order was picked and shipped that day…
Order was picked and shipped that day and arrived the following day - brilliant service!
My dog loves the food too
13 maart 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm so glad our food is going down well at home. Knowing Our Pack are enjoying our food is such great feedback!
Excellent Service, highly recommend
Excellent service by friendly & helpful staff & K9 friends. Easy to order & fast delivery of a wonderful product (Star biscuits) that my dog loves! Certainly one I would highly recommend.
14 maart 2026
Antwoord van PitPat
Hello Brian
Thank you for your lovely review.
We absolutely try out best and love that you feel a valued member of Our Pack.
My Welsh Sheepdog also LOVES the Star biscuits! Very addictive and a great little treat for hitting those goals :)
PitPat seems like a really good idea …
PitPat seems like a really good idea if you live in a city with a dog who wears a collar and/or harness pretty much round the clock.
We live on a farm and only put her collar/harness on to go out, so the exercise function is 90% incomplete - and I have yet to get the location function to work. Given that the latter was why we bought this, we'll probably return it - except that we have to test it at our dog sitters and if it works there, then it's worth it.
7 maart 2026
Antwoord van PitPat
Hello Catriona
Thank you for your review.
I'm sorry to hear you are having issues with the live-tracking. The device relies on LTEM and NB-IoT coverage in the area in order to connect with HQ.
Please do get in touch if you would like us to check the coverage for you or if you have any queries. You can reach us at help@pitpat.com if you haven't already.
Great tracker Very accurate
Great tracker Very accurate . Lots of information . Have recommended to other dog owners
2 maart 2026
Antwoord van PitPat
Hello
Thank you for your review and your recommendations!
Great to hear the tracker works well and is giving you that peace of mind for when you dog heads off on their own adventures.
Antwoord van PitPat
Hello
Thank you for your review.
I'm glad to hear that we responded quickly to your queries and you received your order in the time expected.
Great product and great customer service
I've been with PitPat for about 4 years now and my experience has been excellent. The customer service is outstanding. Whenever I had a query any concerns were addressed and resolved promptly. When my old tracker broke today I was even offered a 50% discount of a new tracker despite it being out of warranty.
The tracking experience is pretty good as well and whilst I don't use the life tracking routinely any time I tested it it found my dogs within a couple of minutes or so. I love the recording of how much exercise your dog does too.
I would highly recommend.
19 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Sabine
Thank you for your review.
It is great to have you as such a loyal member of Our Pack. I'm glad to hear we were able to get you back up and PitPat-ing again when your previous device stopped working.
Always great to test that live-tracking occasionally, just to make sure it is working as it should :)
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