We recently purchased the Platinum Spas Maximus and absolutely love it! It has so much space, the seating and jets are great, and we love all the different features. It also has such a clean, modern l... Toon meer
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My wife and I absolutely love our Platinum Spas Palmero! It’s incredibly spacious and comfortable, with plenty of room for both of us to relax without feeling crowded. The controls are easy to un... Toon meer
Bedrijf heeft geantwoord
Sales staff were excellent and got the tub when expected. Had 1 thing from factory not set right and cane out right away and set it right! Very satisfied
After 20-25 years of outdoor spas, we wanted a new outdoor spa. This time we wanted a TOP model and found it. We chose the Platinium Spa model Tokyo. There is a super Spa that meets all our wishes... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Platinum Spas
Geschreven door het bedrijf
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContactgegevens
Platinum Spas, S41 9RT, Chesterfield, Verenigd Koninkrijk
- 01246 559071
- info@platinum-spas.com
- platinum-spas.com
4,3
Uitstekend
237 reviews
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Better than our expectations!
Better than our expectations!
The swimming spa is just perfect for swimming every day for exercise or relaxation. The tether is a great option.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for the wonderful review! We're thrilled to hear the swim spa has exceeded your expectations and that you're enjoying it daily—whether for exercise or just relaxing. The tether system really is a fantastic feature for a consistent swim experience!
A big shoutout to Hot Tub Factory Outlet for their excellent service in delivering your swim spa. We're proud to work with partners who help ensure a smooth and satisfying experience from start to finish. Enjoy every moment in your new swim spa!
Thanks
Sarah
Friendly
Went to the expo in Biloxi Ms August 1, 2025. Met Cristie who told us about her family owned company. No pressure to purchase actually caused us to go ahead and buy a hot tub. It was delivered 2 days later. They young men were very friendly as well. A mishap with the electrical cord during delivery could have been a disaster. It If I called Cristie; she immediately had Wyatt (service) contact us to get the situation handled. So far it’s been a good process. Stay tuned…
5 augustus 2025
Antwoord van Platinum Spas
Thank you so much for sharing your experience and for coming to see us at the expo in Biloxi! We're so glad you had the chance to meet Cristie and learn more about the family-owned business. We truly believe in a no-pressure approach, so it means a lot that it helped you feel confident in your decision.
We're also happy to hear the Gulf South Outdoor Living delivery team made a good impression. We’re glad Cristie and Wyatt were able to jump in quickly and make it right. Your satisfaction is our top priority, and we’ll be here if you need anything moving forward.
Enjoy your new hot tub, and we’ll definitely stay tuned! 😊
Thanks
Sarah
Great company and excellent customer…
Great company and excellent customer service
5 augustus 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our company and we provided excellent customer service.
It was our pleasure to deliver your hot tub, and we're glad everything went smoothly. If you have any questions or need support in the future, don't hesitate to reach out. Enjoy your new hot tub!
Thanks
Sarah
Alles ok .
Funktioniert alles bestens . Ich bin sehr zufrieden mit dem Produkt .
6 augustus 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass die Lieferung Ihres Whirlpools reibungslos verlaufen ist und Sie ihn genießen. Sollten Sie später einmal etwas benötigen oder Fragen haben, zögern Sie nicht, uns zu kontaktieren. Viel Spaß mit Ihrem neuen Whirlpool!
Sarah
We have had a great experience so far
We have had a great experience so far, delivery and installation was professional and friendly, all information given on how to look after and use the new spa and all set up and fully tested before the engineer leaves you with the
spa. We had a couple of little issues with the hot tub a few weeks in but these were addressed straight away with no fuss. We are really happy with the hot tub and would highly recommend.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're enjoying your new spa and that everything from delivery to installation went smoothly.
A big shoutout to Castle Hot Tubs for their professional and friendly service – we’re proud to work with such a dedicated team. It's also great to know that any issues were quickly resolved without any hassle – customer satisfaction is always our top priority.
We really appreciate your recommendation and hope you continue to enjoy your hot tub for years to come!
Thanks
Sarah
Antwoord van Platinum Spas
Thanks so much for your review. We are pleased you are happy with your new Kenya Hot Tub. A big thanks to Ets.Banneux for delivering the spa and providing such a great service.
Thanks
Sarah
Spa familial
Bonjour
Spa de très bonne qualité. Nous l'utilisons avec plaisir à chaque fois
Entretien peu difficile
17 februari 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Merci pour votre charmant avis ! Nous sommes ravis d'apprendre que vous appréciez votre spa et qu'il est facile à entretenir. C'est toujours un plaisir de savoir que nos clients profitent pleinement de leur expérience spa.
Un merci tout particulier à La Maison du Spa pour la livraison impeccable et la simplicité de notre processus.
Nous vous souhaitons encore de nombreux moments de détente !
Merci
Sarah
Love the hot tub
Love the hot tub! Great features at a reasonable price point.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for your great review! We’re delighted to hear that you’re loving your hot tub and enjoying all the features – especially at a price point that works for you.
A big thank you to Central Virginia Hot Tub and Spa Outlet for handling the delivery – we’re proud to work with such a reliable and customer-focused team.
Wishing you many relaxing and enjoyable soaks!
Thanks
Sarah
Die verschiedenen Düseneinstellungen…
Die verschiedenen Düseneinstellungen sind sehr angenehm und bieten vielfältige Massagemöglichkeiten.Das Pumpengeräusch ist überraschend leise.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Vielen Dank für Ihr Feedback! Wir freuen uns sehr, dass Ihnen die verschiedenen Düseneinstellungen und die entspannenden Massagemöglichkeiten Ihres Whirlpools gefallen. Schön zu wissen, dass die Pumpe auch so leise läuft – das trägt wesentlich zum Gesamterlebnis bei.
Ein besonderer Dank geht an Luboss Whirlpool für die reibungslose und effiziente Lieferung – wir schätzen seinen hervorragenden Service sehr.
Genießen Sie jeden Moment Ihres Spa-Erlebnisses!
Sarah
Wonderful spa
We order our Spa was told it would take 4-6 weeks to arrive. It was delivered to our back yard 5 weeks later.
Every things works as it should.
The blutooth speaker are a little iffy you can't hear them if the jets are on and if 2 or more people get in they are partially under water and very distorted. Otherwise no complaints.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you for taking the time to leave a review! We’re glad to hear your spa arrived right on schedule and that everything is working as expected – that’s always great to hear.
We appreciate your honest feedback about the Bluetooth speakers. While they can sometimes be affected by water and jet noise, we’ll certainly keep this in mind for future improvements and to better inform our customers.
A big thank you to Pools Plus Inc for handling the delivery efficiently and getting your spa safely into place. We hope you continue to enjoy many relaxing moments in your new hot tub!
Thanks
Sarah
Best spa we’ve ever had
What makes this spa great, construction and easy in operation. Speakers are fantastic, even with the cover on.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you for the fantastic review! We're thrilled to hear this is the best spa you’ve ever had – that means a lot. It’s great to know you’re enjoying the solid construction, easy operation, and especially the speakers – even with the cover on!
A big shoutout to Prescott Spas and Billiards for their excellent delivery service. We’re proud to work with such a professional team.
Wishing you many more relaxing and enjoyable spa sessions!
Thanks
Sarah
all good being used everyday
4 augustus 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you for the great feedback! We're so happy to hear everything is going well and that you're enjoying your hot tub every day – that’s exactly what it’s there for!
Wishing you many more relaxing soaks!
Thanks
Sarah
Spent 10k & dissapointed
AUGUST 28th finaL update
The problem has been resolved after continuing contact w my dealer and getting the tech to come out, which as soon as he received the part was quick to contact. The amount of time fornthe manufacturer to get a part is ridiculous.
To respond to the below updated response noting they have tried to contact leaving a voicemail & email.
A voicemail was left for the 1st time yesterday a AUGUST 27th @546pm.
There has never been any email response directly to.me. nothing in spam, trash or anywhere.
Appreciate the response from the manufacturer however the amount of time to respond was beyond unacceptable.
UPDATE- AUGUST 18TH
Thanks to me hounding our outdoor store the replacement part arrived today and waiting for the service tech to come out this week day TBD.
To this date i still have yet to get a response from the manufacturer below. I was optimistic when they replied to my review thinking now I will actually get assistance. No response whatsoever even after providing my cell number and info.
Guess having them respond gives the impressionntheybare going tonhelp and there is no way to provide feedback as they nevwr responded to the request reach out.
We replaced a 9yo artesian Nevis spa that never had an issue until we left it empty over the winter and had freeze thaw damage to pipes.
Descided to replace with a platinum spas Infinity. Was hesitant to buy a China made spa over USA but seemed like a nice tub and we valued the recommendation of our outdoor store who we had been using for almost 10years.
The tub from day 1 had so many quality issues some of which will never be resolved (such as one of the the molded cup.holder not being level and a tall drink leasning)
The lounger pillow had a deformed molded lip at one side and continually popped off just barely touching it.
Tub had clips damaged on the exterior panels that required them to be replaced. Two of the fountain leds were knocked out of their mount and had to be repeated.
The tub was dead on arrival with some odd error as soon as it was installed could not even use it when installed and filled w water. Left it shutdown overnight and mysteriously started the next day.
Then from the factory they disabled all the heaters except for when the circulation pump was running. Seriously? The entire point of a hot tub is to have heated water, at all times, especially when using the jets.
Now fast forward about 5 months. The LED lighting just descided to stop working multiple times. Reset the tub and it acts like there is no led lighting option for quite a while. When it does become an option again still doesn't work.
It started working on its own after several days. Then after about a week to 10 days stops working again only to work again after 2 weeks being dead dark. Ridiculous....
I put in a swrvice ticket on July 9th and they are going to replace the led board but here it is almost a month later and still no fix. They can't even tell me when it will arrive.
I am frankly embarrassed to have spent that kind of money and be stuck with something with so many idiosyncrasies I am concerned for the future. My wife & I went out on a limb to get a nice replacement for my herniated disc problems only to have more service calls in the handful of months we have owned it than over 9 years we had Artesian.
Parts availability, support (i cant get noone I can speak to personally over the phone in the USA) all should have been a big red flag.
30 juli 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
An update to our original response below: Our US based aftersales team have tried to contact you and have left a voicemail. We have also sent an email to gather more information. We look forward to hearing from you soon.
We're very sorry to hear about your disappointing experience. This is certainly not the level of quality or service we aim to provide, and we understand how frustrating and disheartening this must be.
Your feedback highlights several concerns that clearly should have been addressed more promptly and thoroughly. We want to make things right and investigate these issues further, particularly the recurring LED fault and any outstanding aftersales support.
Please contact our Aftersales team directly at us-support@superiorwellness.co.uk so we can look into this as a priority. One of our team members will reach out to you directly to discuss your concerns in more detail and work towards a resolution.
Thank you again for bringing this to our attention — your experience matters to us, and we’d like the opportunity to put it right.
Thanks
Sarah
Ease of installation and enjoying the…
Ease of installation and enjoying the low maintance.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you for your review! We’re so glad to hear that the installation process was smooth and that you’re enjoying the low-maintenance aspect of your new hot tub. It’s great to know it’s been an easy and enjoyable experience from the start.
Wishing you many relaxing moments ahead!
Thanks
Sarah
Antwoord van Platinum Spas
Thank you for your feedback! We're glad to hear you're happy with the product and that everything is meeting your expectations.
A special thank you to Ets. Banneux et Fils for their excellent work on the hot tub installation – we're proud to work with such a reliable team.
Enjoy your spa, and don’t hesitate to reach out if you need anything in the future!
Thanks
Sarah
Everyone was great
All the people we dealt with both in the store and the delivery guys were all very helpful. We appreciate all the information they shared.
14 juli 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for your kind words! We're thrilled to hear that the Time Machine Hot Tubs—both in the store and during delivery—made a positive impression and provided helpful information throughout the process.
We truly appreciate your support and are always here if you have any questions or need assistance in the future.
Thanks
Sarah
A simply great experience from…
A simply great experience from purchasing through to installation,
The whole team go above and beyond every step of the way.
Loving my hot tub platinum, thank you so much. Glyn & Denise
18 juli 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Hi Glyn and Denise
Thank you so much for your wonderful review! We're absolutely delighted to hear that you had such a great experience from start to finish. Our team always aims to go above and beyond, and it means the world to know we achieved that for you.
We're so pleased you're loving your new Platinum Spas hot tub — you deserve it! If you ever need anything in the future, we’re just a call away.
Thanks
Sarah
I just purchased a Platinum Spa and…
I just purchased a Platinum Spa and it's beautiful but I had some issues upon delivery. I contacted Platinum and their response has made me want to change my 1 star review to a 5 star review. I've run my own business for 40 years, I know what a bad day is like. It's how you handle those bad days that makes all the difference in the world. Platinum Spas was quick to respond and act. The problems have been quickly resolved and my gorgeous new tub is ready for use. I have to say good job Platinum, it was a bumpy start but you stood by your product and made things right.
14 juli 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for updating your review and sharing your experience. We truly appreciate your honesty and understanding — especially coming from someone with decades of business experience.
We're grateful for the opportunity to make things right and we're thrilled to hear you're now enjoying your beautiful new spa. If you ever need anything in the future, we're just a call away. Enjoy every soak — you deserve it!
Thanks
Sarah
After shopping for a hot tub
After shopping for a hot tub, we chose Platinum Spas because of the outstanding build quality and value compared to other brands. We love the size of the Tokyo model, which can fit our entire family comfortably.
30 juni 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for your wonderful review! We're thrilled to hear that you chose Platinum Spas for your hot tub and that the Tokyo model is a perfect fit for your family. It's great to know you're enjoying the spacious design and exceptional value.
A big thank you as well to Family Time Spas for ensuring smooth delivery and service—partners like them help make the whole experience even better.
Wishing you many relaxing and memorable moments in your new hot tub!
Thanks
Sarah
Wonderful experience!!!
Anastasia at Valley was EXCEPTIONAL!! She knew everything about every tub and was extremely helpful, kind and courteous. The 3 gentlemen whom did the delivery were wonderful as well. They worked in the scorching heat and were professional and friendly. Highest marks!!
26 juni 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for your wonderful review! We're thrilled to hear that Anastasia at Valley Pool and Spas provided you with such exceptional service — she truly is a star, and we’ll make sure your kind words reach her.
We're also incredibly proud of their delivery team and appreciate you recognizing their hard work, especially in the intense heat. Your support and kind feedback mean the world to us. Thank you again for choosing Valley Pool and Spas and Platinum Spas — we hope you enjoy your new tub!
Thanks
Sarah
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