Plum Benefits Reviews 

they didnt show the taxes and fees till AFTER i already checked out.

It got me an excellent rate for a rental car. Plum Benefits should just make sure they have the "pay later" option as a default, too. This was my first time using Plum Benefits, and I am happy with the result.

Not discounted. Another traveler on my trip, same hotel, same day, same type of room and their tickets were cheaper. Will go a different route next time instead of using plum benefits.

This was the first time I used this app and I saved 17% on a $50 dollar gift card at Dave & Buster. My food was $50 but I paid $41.75. What a great deal.

Purchasing my gift cards took little effort to complete the transactions. I was able to access my gift cards from my email and apply them to my online purchases quickly. I love the savings through this platform! I will definitely use Plum Benefits for future purchases.

If I could give Plum Benefits 0 stars, I would.

I had to cancel a hotel reservation because the event I was attending was canceled. I called Plum Benefits for instructions, followed exactly what their representative told me to do, and was then penalized for it as a “late cancellation.”

When I escalated the issue, there was zero accountability, zero apology, and zero customer care. I had to spend five days and countless hours fighting them just to recover a partial refund for a mistake caused by their own misinformation.

I used Plum Benefits to save money. Instead, I lost money, time, and an enormous amount of frustration.

They made the mistake, refused to own it, and made me fight to get my own money back.

Do yourself a favor: book directly with the hotel. Whatever small savings Plum Benefits offers are not worth dealing with this level of incompetence when something goes wrong.

False advertising and prices were more expensive than directly through venue. Vouchers were not useable and customer service none existent

I booked a car rental through Plum Benefits for August 5th, picking up at Ace Rent A Car at JFK. At the counter, I was pressured to buy an additional $500 in insurance coverage on top of what I’d already paid, even after explaining I already had full coverage. I was told my coverage “hadn’t kicked in yet.” I asked if I could come back the next day once it kicked in, but they refused to let me do that.

Instead, the counter staff ran a credit check on my husband — the person the booking was under — without his authorization, verbal or written. They then denied the rental and gave me a letter, telling me to hand it to Plum Benefits so Plum Benefits could process my refund.

It has now been over a month of trying to get that refund. I’ve spoken to six different representatives/supervisors, and I get a different excuse every time — first “insufficient evidence,” then “different rental companies have different policies,” then “you didn’t pass security.” When I called Ace directly, they confirmed they never received any communication from Plum Benefits about this at all.

There has been zero escalation, zero accountability, and zero empathy throughout this process. I will not be using Plum Benefits again, and I’m actively discouraging coworkers at my company from using it as well. If this is how customer issues are handled, it’s a serious liability for any employer offering this as a benefit.

My experience with this business used to be wonderful and it has since turned into a very untrustworthy company. Their system made an error when completing a recent booking and I have spent 3 months trying to resolve it only to be told I will be eating the cost of their mistake. This is not a good way to do business or own up to the mistakes of their own systems. I will no longer be using their services and would not trust them to have honest and good practices moving forward.

I booked a trip to Virginia with three different locations and two theme parks. I was able to do it all with Plum Benefits. The website provided all types of accommodations at all price points, and I earned Fun Points with every purchase. I will always use this site.

Easy to find entertainment at a discounted rate.

Easy to purchase tickets and excellent prices.

They are quick to take your money for reservations but now two weeks waiting for approval for refund. No upper management to help me. My grand daughter had brain surgery and I cancelled one week before travel. 2 weeks still no help

Was able to book easily and change my reservation when I saw the price went down.

Super easy but I have to say there were some glitches when I was researching!

I only got an option to edit my review. The original review is below. This shows that plum benefits does not care or read the reviews. Their response was ro call amd speak to a manager. My review clearly stated I called for 4 days straight. Spoke to ppl who claimed they were supervisors after waiting on hold for kong periods of time. I will not call them again. I should not have to waste my time on hold and calling so many times with Zero results. I have disputed this with my bank and not be using plum benefits in the future. Employers should look into other programs to use or plum benefits should work on putting a better process in place for such situations. No one should have to go through this when trying to get a refund when the situation dealt with a health issue and unsafe environment. Plum benefits should be able to process the refund then they work with their 3rd party ro get the money back. You don't place the burden on the customer. Truly a terrible process.

If I could give them 0 stars I would. I booked City Club Hotel in Manhattan(which was a terrible hotel) through plum benefits. I had issues with cleanliness and mold at this hotel and was unable to stay in the room due to unsafe conditions specifically mold.
I contacted plum benefits in reference to getting a refund for a room I was unable to stay in.
I got the runaround for 4 days. What I didn't know is that they partner with expedia and possibly others. I called and requested a full refund for health and safety issues. The hotel was booked so there were no other rooms available. The hotel advised due to booking through a 3rd party I needed to contact them. So I did only to be told by plum benefits they needed to contact their partner which I found out was expedia. They kept telling me they had to open a ticket. They cldnt guarantee a time frame in which they would get an answer. The hotel said all they need to do is call them and they would approve the refund and then expedia could process the refund. They refused to call the hotel. Again they gave me the run around for 4 days and mind you I had to put out another large amount of money in Manhattan for another hotel. I asked them did I need to open a ticket when you took my money. Did I have to call someone else when you took my money. There were ridiculous wait times when calling and supervisors were few and far between. The whole experience was horrible. With all that being said I never got a resolution through plum benefits so I had to dispute the charge with my bank. I would not recommend using plum benefits.

I am very disappointed with my recent purchase through PlumBenefits. I purchased a $50 Domino's coupon on August 1, 2026, which included an additional $10 promotional coupon. However, when I tried to redeem the $10 coupon, the system showed that it had already expired on July 31, 2026—one day before I even purchased the offer.

This is extremely frustrating and misleading. Customers should never receive a promotional coupon that has already expired at the time of purchase. I purchased this deal expecting to receive the full advertised value of $60, but due to this issue, I was only able to use the $50 portion.

Easy enough to navigate system and find what I wanted. Plus, points for future purchases makes it a win-win.