Plum Benefits Reviews 

I booked a hotel through plum benefits that was non refundable, but I realized shortly after I booked the wrong hotel. I reached out to get a refund as It was still 6 weeks in advance of the trip and they said the hotel has to do It. I called Marriott and they were more than accommodating but said plum benefits has to call them to issue the refund directly. Plum benefits refused to do so, I called every single day and each day It was a new obstacle and a new moronic employee jerking me around. It’s been 5 weeks now still haven’t received refund.

I booked a room for a trip planned the following weekend. A winter storm came through and the state of Virginia was in a State of Emergency & we were advised to stay off of the roads & not to travel. Do you think they allowed me to cancel or even get a credit for when my trip was re-scheduled? NOPE! Please take my advice & do not use! I will book directly with the hotel in the future. My friends that booked direct were able to be refunded!

To their reply, I'm happy that I'm not the only one who has spent hours on the phone between Plum Benefits, the Hotel (which was Hilton btw), and Expedia which handles the bookings for Plum Benefit. The only difference is that your employees & those companies I mentioned employees, are getting compensated for their time as I was not. Add that to the $120+ dollars that I'm out of. The rich just keep getting richer by taking advantage of average middle income Americans like myself!

**update 3/24/26
Received email in response to my BBB complaint and was issued a full refund***
Absolutely horrible! Booked through “my trusted” work discount site .. I know I choose a refundable rate because my dates were up on the air - called to change by one day - same # of nights and they couldn’t .. stated if I canceled I’d be charged in full all I paid 1598! Called Hilton they wouldn’t care if I changed it but plum benefits wouldn’t . Called spoke to someone she stated she would check into it for me and I’d receive reply in 72 hrs got reply it was denied. So planned to work around it called hotel today they canceled my reservation!!!!! I never authorized that I would’ve never purposely lost all that money! Called back their telling me because they looked into a refund that meant if denied I’d forfeit whole dollar amount, I mean seriously? Are these people joking !?!?!? What a scam
I’ll be disputing with Chase !!!!!!!
*** in reply to plum response ! Your reps like to try and confuse the customers — I heard her say something about putting in a request but if declined I wouldn’t get my money — and I repeated myself several times to her that I was not accepting losing my money or a penalty! I knew I couldn’t afford to lose 1586! I’m sure most people can’t afford that ! I repeated that to her- listen to my call is like to listen to it as well! This is not acceptable nor is your stupid policy of losing a customers money over an inquiry ! How absolutely disgusting is that ? A paying customer simply wants to know if they can cancel for a refund then your company turns around and says no (of course how convenient) then takes all their money. Seriously think about this concept and how ridiculous this is. This is disgraceful honestly. I won’t stop until I have a refund you can’t bet on that I will go as far as needed!!! *****

Booked a hotel room for 3/13-3/15 but had to cancel because my son doctor rescheduled his sleep study so I called to cancel my stay and was told i can't get a refund and that it was a nonrefundable room when I booked it their was no option at all for refundable or nonrefundable room and no where in the description did it state that ,the cancellation policy said if you do not show on the day of check in the hotel has the right to cancel and charge you is all it said when I said that to customer service representative she was very quiet and try to tell me that's what that mean so she put in a request to the hotel to give approval for the refund a couple of hours later I received a email that said she spoke with Krupa at the front desk and Krupa told her they couldn't approve it so I called and spoke with Krupa and she advised that she indeed stated they can do the refund because the funds hadn't reached them as of yet so I reached back out to plum benefits and I got another email still trying to say that I couldn't get a refund that I will have to get a approval letter from front desk before reaching out to them directly so I called back the front desk explained to them the email I received and I was told their is no such thing as a approval letter all they have to do is call them and they will confirm the refund thanks to Richard the social media management for plum benefits and his fast actions I was able to receive my full refund he went above and beyond to make sure I was satisfied and I 1000% appreciate it and very happy with the outcome

Timer makes no sense, also website keeps lagging

Easy to browse through my options with the pricing and necessary information, making it easy to choose what I wanted.

My ordering experience was quick and easy and it really helped that I was able to use a discount code.

They listed a hotel that is permanently closed, and when I requested a refund, they said I would need to contact the hotel myself. The worst customer service that is not trained to assist you, rather they kept hanging up on you to make you stop calling back.

On hotel listings they clearly state "ALL FEES INCLUDED" and then when you get to check out, buried in the cancellation policy, they note an additional resort fee of $40 per day will be added by the hotel. This is extremely misleading, and is also illegal. I attempted to call support but no one picked up.

Reply to your unhelpful reply: IF ALL FEES ARE NOT INCLUDED IN THE PRICE SHOWN WITH “ALL FEES INCLUDED” YOU ARE MISLEADING USERS. Not sure how that’s hard for you to understand! It’s not about what’s shown in the final page before booking, you are lying about pricing including all fees before selecting what to book!

Prices are very competitive and easy to use site. Only concern is when I tried to confirm the booking, it was not accepted and when I restarted the room rate had increased.

I originally experienced an issue where my Broadway ticket order was mistakenly processed for the Las Vegas location instead of New York. At first, I was disappointed by the lack of flexibility due to the tickets being marked as final sale. However, the matter has since been resolved, and I appreciate the assistance provided in correcting the situation

I bought a pass to Maddam Tussaud’s Wax Museum for Monday Night with a timed entry for 6:30. The website upsold me another attraction called Sea Life for an additional charge.
I went to the attraction of Maddam Tussaud’s at 6:30. Got done at 7:30. Was told Sea Life closed at 5 pm with no option to come back.
I spoke to 4 different customer service agents the next day including 2 supervisors with no resolution except to tell me my full refund was denied. Each time explaining that I wanted a refund to the exhibit that was clearly closed! Filed a corporate complaint with no resolution/response.

I got such a great rate on my rental car through PlumBenefits - I would highly recommend checking them out first.

Seamless! And I love that tickets are able to be printed immediately after purchase with no need to go to another site.

After selecting a king sized room and going to check out, the website would not let me complete the transaction because there was a price discrepancy. It directed me to empty my cart and start again, which I did. I made the exact same selections and proceeded to check out. When my checkout was completed, I got the confirmation for a twin bedroom that sleeps two. First off, how in the world is that possible?? Second off, I did not select twin bed, I very clearly and certainly selected a king bed. I called customer service and they were unhelpful and rude. They told me that I could not edit or cancel my reservation without being penalized because it was after the refund date- which is literally the day BEFORE I made the purchase. A laughable and seemingly illegal process from the start to the end. Very frustrating way to lose $200. Will not use plumb benefits moving forward as it is deceiving and illegitimate.

First time purchasing movie tix. It was so easy!

Plum benefits is a fraud and is actively stealing money from customers. I booked a round trip flight with plum benefits and my return flight was cancelled by the airlines. This was during the fcc cancellations. The airlines were offering full refunds for cancelled flights; so I canceled and booked the next flight home with a different airline (not through plum) the airline has since issued refunds for my cancelled flight( I checked as I still have the ticket numbers) Plum has not yet refunded me the over 500 dollars for the cancelled flight. Their customer service is not helpful and any request I make is immediately closed. This is fraud!

I booked a car rental back on September 21, 2025 and canceled it the same day. Plum Benefits still charged me and refused to give me my refund. Whenever I call their customer service, they keep telling me that someone will reach back out to me and till now, no one has. The only thing I receive from them is junk emails. Even after numerous calls and emails sent to them, I have not received any response or refund. I can't imagine how many other people they've done this to. Plum Benefits will frustrate you. They're not worth it.

I purchased tickets for the Billie Eiilish concert tomorrow back in May. The email stated that I would receive those tickets on or before the 25th of October. I called on Friday to inform them that I had not received the tickets and was informed that I would in the next 24hrs! That did not happen so I called back and was told I would receive them tonight! That was another lie! The concert is tomorrow and I was told to call back at 8an! The worst experience I’ve ever had and I will Never use this company again.
10/27/25
In response to their reply this “guest” didn’t receive those tickets until 1am yesterday morning and this “guest” has receipts! Never did I have preferred access in hand tickets; the email stated they would be emailed to me on our before October 25th!!! I don’t care about your past success rates; do your research before you respond, but since you didn’t let me reiterate!!!
FRIDAY OCTOBER 24th I CALLED TO SEE WHY I HADN’T RECEIVED THE TICKETS AND WAS INFORMED BY YOUR CUSTOMER REP WHO BY THE WAY COULDN’T FIND IT BY THE ORDER NUMBER I PROVIDED BECAUSE HE DIDN’T UNDERSTAND THE DIFFERENCE BETWEEN 800 AND 8000!!! I WAS TOLD I WOULD GET THEM IN 24 hrs WRONG!! ON SATURDAY OCTOBER 25th I CALLED BACK AND WAS TOLD BY THAT CUSTOMER REP THAT I WOULD HAVE THEM BEFORE THE NIGHT ENDED!!! WRONG AGAIN!! DON’T EVER TEST MY INTELLIGENCE! NO MANAGER REACHED OUT TO ME I CALLED THEM!! THE AUDACITY OF THIS CONDESCENDING , PATRONIZING MANNERISM OF THIS REPLY IS EXACTLY WHAT I LEFT THE REVIEW!!!!!

Beware of Hidden Fees and Overcharges

I would not recommend this company to anyone. I was overcharged by around $100 compared to the price listed on the direct site. When I asked for an explanation about the additional taxes and fees, the company refused to provide any clarification. Their so-called “discount” actually cost me more than booking directly. This site is misleading and not transparent about their pricing—definitely not worth the trouble.