Plum Benefits Reviews 

Found great tickets here and was able to use my Fun Rewards as well pick the payment method I preferred.

This must be the worst company for customer service. I booked a rental through them, not knowing that there was a $500 deposit with the company EASIRENT in Texas. I immediately tried to cancel it with Plum benefits, which directed me to the rental car company. I have been trying to get my money back since January. I have been given nothing but the run around. Every Rep comes up with a different lie. The entire time I was thinking it was the rental car company but it was PLUM BENEFITS not releasing my refund.
If you can, use another company and don’t waist your time or money with PLUM BENEFITS.

This might be the worst customer service experience I’ve ever dealt with. If any employer ever thinks of using this please reconsider.

Hidden Fees are not mentioned in summary
Fine prints are not clearly mentioned, booked a hotel but there seems to be a $30/night resort charge that was not mentioned in the booking page clearly, this is false advertisement of the price/deal.

My first time using plum benefits for purchasing tickets and it was easy to navigate. There was no confusing.

Positive experience

Easy to use, very efficient system.

The system was easy to use and easy to look up the information I needed.

Plum Benefits is amazing I have been purchasing theater tickets for more years then I can remember. The savings are incredible and the process is so easy. The selection of shows runs from old time favorites to new to Broadway shows. Can't wait to see Idina Menzel in Redwood.

Easy to shop for hotel but very unfair to spring an additional $56 fee after you pay for the deal. This needs to be up front. It may be small in part for the stay and would not change our decision but stinks in truth in advertising.

What a scam. I purchased tickets Jan. 2025 through this site for a musical and the 3rd party broker, changed my seats right before the show and had us sitting directly on top of a column. I contacted plumbenefits and they refused to take accountability. I even had the theater investigate what happened and they agreed the broker violated policy and that they were suspending them from selling tickets moving forward. Plumbenefits feel that because the seats were moved up it automatically equals an upgrade and that is false. Horrible customer service and they refuse to refund me for my original purchase.

The company is attempting to spin the narrative with their reply, and they are lying. The seats in row E were completely different from row B seats we received. I would refrain from purchasing anything from a merchant that doesn't stand by the customer.

It fast easy convenient and they have my favorite movie theater. So I purchase my regal movie tkts on plum benefits for an awesome discounted price then I redeem them on my regal app to receive my points and and pick my seats without going to the theater until it’s time to view the movie! Thanks plum benefits for making this so convenient and cost worthy!

Easy to use
Clear
Great value

Terrible !!!!! I made a reservation on Monday I call the hotel the day before check in and they advise me there is no reservation listed for me. I called plumbenefits to confirm why the hotel is not showing any reservation for me all they could advise me is to use the confirmation number sent via email which I did . The hotel couldn’t find anything under that nor under my name! I will be filing a dispute with my bank I am not going to drive 4 hours to a resort that has no reservation listed for me !! Do not book ANYTHING through them!!!!

BEWARE! SCAM COMPANY! Their travel booking is a SCAM! I tried booked with them over the phone three times for a package deal and they transferred me to Priceline. I told the Priceline agent I would like to book w plumbenefits benefits and they had no idea what plumbenefits is and made it clear they ARE NOT associated with PLUMBENEFITS! So I booked online and they don’t tell you the true grand total. The GRAND TOTAL they show you on the website is COMPLETELY different than the real grand total. YOU DONT SEE THE GRAND TOTAL TILL YOUR CARD IS CHARGED! Imagine the price you thought you check out with is $14K but they charge your card $19K. SCAM!!! BEWARE! I tried asking for supervisor and apparently there’s no supervisor!

update- They ask for me to reach out. but upon reaching out no one was able to assist. Every one of the reps kept on transferring me. Bunch of BULLSHIT!

Easy to select seat and complete transaction

It was super easy to book my tickets and i got the best deal on plum benefits and as a surprise, we got a special lowered price on checkout which was amazing.

I ordered broadway tickets on 11/19/24 for Back to the Future. The show was on Saturday, 12/14/24. I was supposed to get my tickets 48-72 hours before the show. I started calling and emailing 2 days before. Every time I called I was told they do not have an update. These tickets were for my husband's birthday. He's is currently going through chemo for non-Hodkins lymphoma. The day was supposed to be a fun day out for our family. I was on the phone with customer service the morning of the play for more than two hours. Waiting for a supervisor. No one could tell me if I had tickets. My family and I waited for a supervisor to let us know if we should go into NYC. Then one hour before the show they emailed them to me. It takes me two hours to get into NYC. I missed 75% of the show. My four tickets cost me $725 and I didn’t so much as get a sorry or a refund. I got NOTHING besides a headache. Never again will I use plumbenefits.

After posting I received an e-mail that plumbenefits would give me a $50 voucher to use in the future. Seriously they should refund me 100% just for the aggravation and missing the show. What horrible customer service dept.

The movie tickets purchase for Cinemark when redeemed as a prepaid ticket are only crediting me a fraction of the cost of the ticket. That fraction is less than what I paid PlumbBenefits. So it actually is costing me substantially more to use the PlumbBenefits than if I had just bought my tickets directly with Cinemark. This is a farce.