I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... Toon meer
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Absolutely awful experience. I ordered a shower side glass panel that was advertised in the product title as 800 mm. In the description it also stated “width 800mm”. When it arrived, I found the ac... Toon meer
Bedrijf heeft geantwoord
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... Toon meer
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Contactgegevens
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, Verenigd Koninkrijk
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3,7
Gemiddeld
1K reviews
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Absolutely awful experience
Absolutely awful experience. I ordered a shower side glass panel that was advertised in the product title as 800 mm. In the description it also stated “width 800mm”. When it arrived, I found the actual adjustment range is 770–790 mm, meaning it can be up to 30 mm smaller than what’s advertised. Calling this an 800 mm side panel is completely misleading.
I emailed customer service to question this and explain that I believe it’s false advertising. Instead of answering my question, they ignored it completely and just referred me back to the adjustment range in the description.
To make matters worse, the screws supplied were such poor quality that they rounded off during installation.
Terrible customer service, misleading advertising, and poor-quality fittings. I would strongly recommend avoiding this company
3 juli 2026
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi Yana,
The adjustment range for this side panel is clearly stated on the product page as 770–790 mm before purchase. The product is marketed as part of an 800 mm enclosure range, with the adjustment tolerance provided to allow for installation variations. When you contacted our customer service team, we confirmed this specification and referred you to the website link to confirm.
This is one of our best-selling ranges, and we have not previously received complaints regarding the advertised sizing and quality of screws.
We're sorry to hear that you were disappointed with your experience.
Best Wishes,
Tanyka
Great support
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge.
It arrived properly and on time, the delivery man was super friendly and left it where I asked.
One item was missing from the delivery but Maxine from support was very responsive and helpful, got me a new one shipped the next morning.
All in all good experience, great prices, great support. Would shop here again if I needed a new bathroom.
30 juni 2026
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi John,
Thank you so much for your kind feedback.
We're delighted to hear you had a positive experience from start to finish.
We're sorry again that an item was missing from your order, but it's great to hear Maxine was able to resolve it quickly.
Best Wishes,
Tanyka
Sat on an order for 6 weeks
Sat on an order for 6 weeks without placing an order with supplier, wasting my time and costing me money rescheduling the bathroom rebuild. Avoid using them for any product they do not have in stock.
25 april 2026
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi Chris,
Thanks for taking the time to leave us a review.
We apologise for the delay and understand your frustration. Unfortunately, the delay was caused by our supplier, who did not notify us that the product would be delayed. We were unaware of the issue until much later than we should have been.
We are reviewing this with our supplier to help prevent similar situations in the future.
Best Wishes,
Tanyka
Service Has Declined at Plumbing World Levin
I have previously received excellent service from Plumbing World Levin, but my most recent visit fell short of expectations. The front‑desk staff member was abrupt, and she appeared disengaged, unfriendly, and seemed uninterested. I was then served by a young man who didn’t appear confident in the products, and I later found out that the items he recommended were completely incorrect for my needs. It was quite different from the helpful service I’ve had there before.
21 april 2026
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Good Afternoon,
Thanks for taking the time to share your feedback.
However, we believe this review may have been left for the wrong business, as it does not match our records or recent interactions at Plumbing World Levin. We take customer service very seriously and this description does not reflect our team or the service we provide.
Could you please review and remove or update this review if it has been posted in error? If you intended to review a different business, we’d appreciate you redirecting it accordingly.
Best Wishes,
Tanyka
Ordered freezer spray
Ordered freezer spray, but not in stock. When chasing was told delivery was coming in, but 2 weeks later still no product. This item was a good price but only good if you have the product. Not happy at advertised item when not in stock, no good when planning a job
11 maart 2026
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi David,
Thanks for taking the time to leave us a review.
We’re sorry to hear about the delay and the inconvenience this caused, especially when you were planning a job and relied on the item being available. Although the product was shown as due back in stock, the supplier unfortunately did not fulfil the expected delivery timescales, which meant we were unable to dispatch it as quickly as anticipated.
Best Wishes,
Tanyka
Customer services was exceptional
Customer services was exceptional. Tanyka went above and beyond to help me source some spare parts that I needed after I had an issue with fitting.
4 maart 2026
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi Rob,
Thank you so much for taking the time to leave this lovely review. I’m really glad I could help you get the spare parts you needed and sort out the fitting issue.
If you need anything else in the future, please don’t hesitate to get in touch — I’ll be more than happy to help again.
Best Wishes,
Tanyka
Good service and range.
The purchases made with them have all went well as I got what I was looking for and without damage. They could improve the details on the specifications of products to avoid mistakes.
19 augustus 2025
Antwoord van Plumbing World (UK)
Hi Marco,
Thank you for leaving us a review.
We’re really glad to hear that your purchases arrived safely and that you found exactly what you were looking for.
We also appreciate your feedback about improving the product specification details. That’s very helpful, and we’ll be sharing this with our team.
Best Wishes,
Tanyka
Great service from Plumbing World
Great service from Plumbing World. Nothing was too much trouble for the most responsive of customer service - item selection, advice, placing orders, small return of leftovers. We had a challenging renovation and it's helpful when things go smoothly and efficiently, which was the case with Plumbing World, unlike with a few other suppliers. Thank you!
22 januari 2026
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Good Afternoon Olga,
Thank you so much for your kind feedback.
We’re delighted to hear that our team was able to support you throughout your renovation, from product selection and advice to ordering and returns. We know how challenging renovations can be, so it’s great to know we helped make the process smoother and more efficient for you. Your comments about our customer service mean a great deal to us, and we appreciate you choosing Plumbing World.
Best Wishes,
Tanyka
Please avoid - low quality and no refund
Please avoid! Cheap unfortunately means low quality here. One of the items (shower) was never sent, after chasing managed to get a refund.
The shower enclosure was badly bent and distorted multiple places - the idea of checking it thoroughly expects you to start installing it asap as it's impossible to notice details like this before. Had to put it in the skip and buy a new one. No refund.
21 januari 2026
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Good Afternoon,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience.
In line with our policy, we provide a 30-day period commencing from the day of delivery for customers to notify us of any damages or faults prior to installation. Unfortunately, in this case, we were contacted outside of this timeframe, which means we were unable to offer a refund for the enclosure.
We do try to make this requirement as clear as possible. It is outlined in our returns policy, terms and conditions, and customers are also advised in their order confirmation email to familiarise themselves with these policies upon delivery.
Regarding the shower that was not received, once this was brought to our attention and investigated, a refund was issued accordingly.
We understand how frustrating issues like this can be and regret that we could not resolve the matter differently due to the time elapsed. We do appreciate your feedback.
Best Wishes,
Tanyka
Warning Customers to Think Twice
Warning Customers to Think Twice
We recently purchased a Strom electric combi boiler from Plumbing World. As soon as it was installed, the boiler displayed an error code and would not operate. We contacted Strom directly in an attempt to resolve the issue, however found them extremely difficult to deal with, with no clear route to getting the unit fixed or replaced.
We then contacted Plumbing World, as they were the supplier and under our consumer rights they are the party responsible. Initially communication was positive, but the most recent response has been very concerning. We were told that because the boiler had been fitted, the matter now falls under the manufacturer’s warranty and that we must deal with Strom and follow their procedures.
This position is completely unacceptable. UK consumer law is very clear — if goods are faulty, the customer has the right to reject and return them to the supplier. It is not reasonable for Plum & World to push us toward a lengthy manufacturer process, especially when the product has never worked from day one.
In our experience, Plumbing World attempted to direct responsibility away from themselves and onto the manufacturer, which goes against our consumer rights. Customers should be aware of this approach before purchasing, as you may find yourself being passed between the supplier and manufacturer with no resolution.
We therefore strongly recommend thinking twice before purchasing from this company.
5 december 2025
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi Paul,
Thank you for your review.
We’re sorry to hear about the issues with your boiler. As soon as you contacted us, we outlined all available options and liaised with the manufacturer to help progress a resolution as quickly as possible. Once a product has been installed, the manufacturer’s warranty process is usually required so the fault can be properly assessed.
We remain committed to supporting you and are happy to discuss this further if needed.
Best Wishes,
Tanyka
Faulty Merlyn tray
Ordered a Merlyn tray, arrived on time, looked ok on inspection. After fitting a crack appeared (manufacturing fault). There was no hassle at in sorting a replacement. Great customer service.
24 november 2025
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Good Morning,
Thank you for your review. We're sorry to hear a crack appeared after fitting, but we're glad our team could resolve the issue quickly for you.
We appreciate your feedback and are pleased you're happy with the service received.
We hope you continue to shop with us!
Best Wishes,
Tanyka
Nice and easy to reach a human
Nice and easy to reach a human, get quick assistance with the order and follow-up assistance too. No issues. Prices competitive too for what I was after.
10 november 2025
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi Paul,
Thank you for taking the time to leave us a review.
We're really glad to hear you found it easy to reach our team and that you received quick, helpful support throughout your order. It’s great to know everything went smoothly and that you were happy with our prices too.
We hope you continue to shop with us.
Best Wishes,
Tanyka
Very helpful
Bought a reasonably priced vanity unit. Only after it was fitted did we notice the curved door didn’t fit quite right, so I emailed customer service, who couldn’t have been more helpful.
Over the next weeks Rob liaised with the supplier and arranged for a replacement door to be delivered. There were some complications (all down to the supplier) but throughout, Rob never failed to keep me informed and responded almost immediately to my queries.
Other members of staff I dealt with were also very friendly and efficient. Excellent customer service throughout.
14 november 2025
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi Steve,
Thank you for taking the time to leave us a review.
We’re delighted to hear that you’re happy with your vanity unit and that Rob – along with the rest of our team – was able to support you throughout the process.
We’re sorry for the inconvenience caused by the initial issue with the curved door, but we’re pleased that Rob kept everything on track and made sure you were kept informed while the replacement was arranged. Your kind words about our team’s friendliness and efficiency mean a lot to us.
If there’s anything else you need, now or in the future, we’re always here to help.
Best Wishes,
Tanyka
Scammer beware as the warranty not there.
(Thanks for your reply Tanyka)
But this tap was bought with the complete set and boiler tank from Ellsi .
There is no way I lied to you as the supplier wanted to get away from this responsibility.
Anyway I will never use your company to buy stuffs.
Good luck and Goodbye!
(Previous review)
My order number 000051041.
The warranty never there as my tap purchase in 19 Jul 2024 and warranty was for 2 years.But they replied said the tap was not bought from them which I did bought the whole new Ellsi hot boiling tap system with proof of purchase.
Never gonna use them now. Such a scammer.
7 november 2025
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi Jeffery,
Thank you for taking the time to leave us a review.
We’re sorry to hear about your experience and understand your frustration. We’ve fully investigated your case and contacted Ellsi directly using all the information and proof of purchase you provided. Ellsi have confirmed that the tap in question was not one of their products.
Best Wishes,
Tanyka
All good
Items were delivered at time promised, in good condition and as described.
26 september 2025
Antwoord van Plumbing World (UK)
Good afternoon,
Thank you for taking the time to leave us a review.
We’re delighted to hear that your order arrived on time and in perfect condition. It’s great to know everything met your expectations.
We hope you continue to shop with us.
Best Wishes,
Tanyka
Antwoord van Plumbing World (UK)
Hi George,
Thank you for taking the time to leave us a review.
We’re thrilled to hear that our prompt dispatch and speedy delivery made a great impression.
We hope you continue to shop with us.
Best Wishes,
Tanyka
Watch out for low price to lure you in…
Watch out for low price to lure you in but massive 'delivery charge' added at checkout
31 oktober 2025
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Good afternoon,
Thank you for taking the time to leave us a review.
We’re sorry to hear you felt disappointed with the delivery charges. We always aim to be as transparent as possible about all costs before checkout. Because we work with several trusted suppliers, delivery fees can vary depending on the product and supplier term.
Best Wishes,
Tanyka
items not in stock
Items not in stock
was offered items twice price .
Poor communication.
Waited with no notifications from the company had to constantly chase .
Disaster company use others
Caused us huge problems completing project on time -client angry - no updates staff not helpful !
22 oktober 2025
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi Nicholas,
Thank you for taking the time to leave us a review.
We’re very sorry to hear about your experience and the delays you faced. Unfortunately, the items you ordered were unexpectedly out of stock with our supplier, which caused issues beyond our immediate control. Our team did update and respond to you at every stage with the information we had available and processed your refund as soon as possible once the cancellation was confirmed.
We completely understand how frustrating this was—especially as it impacted your project timeline—and we truly regret any inconvenience caused.
Best Wishes,
Tanyka
Plumbing World Nelson A+
Upon renovating our bathroom, it was recommended that we contacted Karen Grover, at Plumbing World, Nelson. We are so grateful to Karen, and appreciate her kind nature, patience and extensive knowledge- and how she turned what could easily have been something daunting into a positive experience.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Hi Tania,
We believe this may have been intended for a different Plumbing World.
We’d hate for your kind words to go unnoticed by the right team, so we recommend sharing this review on their official Trustpilot page if possible.
Best Wishes,
Tanyka
WARNING: Punitive Return Policy and Failed Service
My experience with Plumbing World was severely frustrating. I returned an incorrectly ordered radiator, which UPS confirmed was delivered safely, yet Plumbing World refused the return, claiming it was broken on arrival. This punitive policy resulted in a complete financial loss for me, as the damage must have occurred before dispatch or during their handling. Furthermore, my accompanying valves order was incomplete and only resolved two weeks later after I proactively contacted them. Combined with previous delivery issues, this demonstrates a total failure in reliability and customer service. I strongly advise looking elsewhere. Never again will I use Plumbing World.
Update: The valve never arrived, and no refund has been made. In addition, the correct radiator was delayed due to damaged stock.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Plumbing World (UK)
Good Morning Kirils,
Thank you for taking the time to leave us a review.
We completely understand how frustrating this situation must have been for you. We do want to clarify that when customers arrange their own return via courier, we inform them in advance that we cannot be held responsible for any damage that may occur during transit. This is outlined in our return policy to help prevent exactly this kind of unfortunate outcome.
We appreciate that you took the time to follow up on the missing valves, and we’re glad we were able to resolve that part of the order, even if the delay was not ideal. We're genuinely sorry that your overall experience did not meet expectations.
If there’s anything further we can do to assist or to discuss this matter further, please feel free to reach out to our customer care team directly.
Best Wishes,
Tanyka
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