Plumbstoredirect Reviews 157

Like many of the other reviews on here - I bought what I thought was a Saniflo macerator as it used the official Saniflo logos and trademarks like Sani-this, Sani-that etc. but what arrived - as others have experienced - is some cheap unbranded item which you could get for half the price. Phone calls go unanswered, voice messages left go unacknowledged and emails ignored. I have successfully managed to issue a chargeback using the web page / advert and I also had confirmation from Saniflo that this company is not an official reseller and shouldn't be using their logo. Scam company - avoid.

AVOID this dodgy business! Ordered what I thought was a “Saniflo” macerator. A cheap version has arrived with completely lower specifications. Company do not respond to emails and after finally speaking to someone (working remotely with bad signal so could barely hear him) they have assured me my parcel will be collected and I will be refunded.

They have stated the wrong order was sent as they’re now “out of stock” yet looking online, they are still advertising the macerator as in stock. Telling packs of lies and offering no email correspondence. I want to believe they will give me a refund but I am not hopeful at the moment. Never again!!!!

Update Nov 28th: Parcel was not collected but with persistence and determination, I finally had a response from an email address by the name of “Plumbing Lancashire”.
I requested a returns label via email. It arrived almost immediately. Returned item back at their expense, then had no further response to my request for a refund so was just left waiting.
However, full payment appeared in my account a couple days later. Actually can’t believe it. I still give them 1 star due to the audacity in trying to take money off people in this way, but glad they refunded me!

The company do not return your calls, voicemails or emails. It’s taken over a week to speak with someone. I’ve left 3 voicemails and sent 2 emails. No reply it’s taken 15 phone calls today to get fobbed off. Do not buy a saniflo from these. Send out (not so cheap £300) Chinese imitation. When they go faulty after a few months they want you to take it out and send them it back so they can check it’s faulty??? instead of sending an engineer out. This is the second one I’ve bought from them and ordered a saniflo. Definitely not a saniflo that has been delivered as saniflo would send an engineer out because no courier in there right mind wants a saniflo that’s had human waste run through it going through there vans, sorting offices. Totally unhygienic. Not to mention the cost of taking it out, sending back then having to refit. Avoid this place at all cost.

Cowboy company supplying faulty goods.
Won't answer phone or reply to emails
Avoid avoid avoid

I placed an order on Monday 4th at 1.40pm It said next day delivery. I tried calling when it hadn’t arrived on Wednesday I got cut off three times when they eventually answered I got told it was out for delivery that day. But it never arrived so I tried calling Thursday just kept going to a o2 voicemail I sent two emails but never got a reply. It finally arrived Thursday late afternoon. I found this company’s customer service very bad….. why say same day or next day delivery. When they do what they say. Very disappointing.

Good range of products. Item arrived undamaged. Product worked.
4 star , lack of communication, delivery was on nextday basis, arrived after 2 days

The delivery was later than originally stated but otherwise no problem

My order was for 2 items, one arrived despite despatch email stating full order. I have emailed 3 times to ask what’s happened to the second item desperately needed for my project! NO RESPONSE! Plum store direct have my money but I don’t have the full order! It would be professional and courteous to at least answer my emails, I repeat YOU HAVE MY MONEY - WHERE ARE THE GOODS?!

My first and last time using this scam of a company.

Update 12/09/2024 - Second item arrived, 07:30am no warning while was out driving! Upon my return and on inspection of the tatty looking box - SEVERE DAMAGE! Unusable. I'd attach pictures but can't see that option.

I dread to think how long this will take to resolve! Meanwhile the project is again on hold as I need this item!

Update 16/09/2024 - Immediate response to email / pictures of damaged item, follow up the next day and replacement item received in good condition 2 days later.

To be fair, despite the initial delay and lack of response, the reaction to rectifying and replacing the damaged goods was professional and courteous.

Ordered a simple kitchen tap on saturday for next day delivery, today is Wednesday evening and still no sign
After calling multiple times, eventually spoke to an employee who would provide an update from dispatchements, still waiting

Great next day service as promised- not

Good product, good price.

Delivery not as advertised in the red timer on screen. Order before.. Receive tomorrow. Royal Mail! Didn't happen for me.

Awful company to deal with. They state customer service is open 9am - 5pm but you can never get hold of anyone.
AVOID!

Ordered a saniflo, didn’t come for a week, emailed, no response. Then rang to see what was going off, told that it had been with the delivery company for the whole week and that they’d send out another. That second one still hasn’t arrived either. Daughter had to go and buy another one as it was for her first house to add a second toilet to the property and therefore I’d never attempt to buy from this company again

Material not despatched, still awaiting refund which was offered over 14 days ago.

Our experience was very good with this company. We thought we had ordered a Saniflow Masarater. But we actually ordered a saniwaste product!.. We had to pay to return this item bit had a refund back with in 2 weeks. I had read some reviews and excepted some sort if excuse but there was none.

Website easy to use. Good prices. Swift delivery and excellent communication. Will use again.

I ordered a macerator which on the same day cancelled.

I was advised to email and cancel.
Suddenly a week later or two I receive the parcel.

After number attempts to return it. Plumbstore would order a collection but never actually do it. 3 occasions.

Eventually after 3 weeks of trying to return this item plumbstore sent me a returns note.
I sent back the item and sent an email to plumbstore of the receipt and they said they would refund it.

2 weeks pass and still no refund and no responses to my emails.

This is ridiculous. I am not having to contact my bank.

Very good service.

Just the item I needed. Fitted well. All round good product.

Need to answer people’s emails and phone calls
You are a family business as was pointed out to me

Ordered a macerator for my mums bungalow loo, as the old was broken. The macerator arrived quite quickly and the plumber fitted it, upon testing it worked a couple of times, but them stopped working properly only working very intermittently so not fit for purpose. We contacted PlumbStoredirect who were very rude and condescending. Felt like we were getting nowhere and we're nearly 300 out of pocket. Called back later in the day and we were told all sorted a replacement had been despatched and we'll receive it today. STILL NOT ARRIVED. Looks like this lot are a load of crooks and liars. DONT BUY FROM THEM.