Ordered a saniflo in October. Sent cheaper Ovington macerator which has now broken, leaving our disabled daughter without a working toilet. Company has not answered calls or emails. Looking at the sii... Toon meer
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Have ordered multiple times from Plumbstore direct mainly macerators also recommended many customers to order from here as the macerators are a fair bit cheaper than other main brands like SANIFLO.... Toon meer
The Saniflo appears to be ok, but delivery let us down. We expected Royal Mail to deliver Friday and a plumber was planned for Monday. However the Saniflo was not delivered until mid morning Monday... Toon meer
Purchased thinking it was a Saniflo product as it had this written in large letters on the page. When delivered it was a cheaper copy, dimensions stated on the website were also completely wrong, mean... Toon meer
Bedrijf heeft geantwoord
2,0
Slecht
157 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Truth be told...
Truth be told.... Initially I thought the company was dodgy and regretted making an order after reading the reviews..I contacted them and thr phone kept ringing...when someone did pick up, they sounded very cagey and stated that my delivery was processed and I would receive an email from royal mail but they could not give me the reference number...I was tempted to cancel my order and ask for a refund...I could not have been more wrong. I received an email from royal mail (it was around 10pm in the night) stating that they have the tap and it would be sent to my local depot for delivery..... The tap arrived earlier than I expected it and it was the item as advertised on the site for cheaper than other places .I have read the reviews and either I am very lucky or others are just posting fake reviews...disclaimer...I haven't fitted the tap yet so I may be back to say something else...otherwise I am happy with my purchase
5 augustus 2023
Late delivery
I ordered a part at 11am and the website said it would be next day delivery. However they didn't even process the order until the next day and I only got it delivered 3 days after ordering, from a different company. I had to rearrange a plumber twice
25 juli 2023
Good buying experience
The item ordered was well priced and delivered in reasonable ( although not next day as advertised). It is now installed and working
16 juli 2023
Efficient ordering and delivery
16 april 2023
FAKE REVIEWS
FAKE REVIEWS, SCAM WEBSITE. DON'T USE
Ordered a macerator Thursday in time for next day delivery. Now nothing, palmed off by the sales agent... no way to contact anyone else. A little delving into the business address etc. This isn't a shop/warehouse/business.
So, further to the response from Plumbstore, I don't know how to reply directly to that so I have to update my response here? Not sure, trustpilot is asking for a reference but I'm not sure what reference they mean?
So ordered Thursday before the 2pm deadline "It would definitely be shipped if ordered before 2pm".... chasing Friday to be told my order number doesn't exist.... then he said he was having difficulty calling up the tracking number... then I was told you don't chase orders, then I was told you'd refund me, even though you didn't know whether the order was out or not, then I was told you don't guarantee next day delivery, then I was told you're only sales and I have to email... which I did and has been ignored thus far.
You have a London based phone number yet you are based in Lancashire, your address listed on your website doesn't exist on google maps. You have a handful of reviews all stemming from the past 2-3 weeks only. One of them from the USA??
Tell me I'm wrong!
Further to your further update….. you still haven’t told me if you’ve even posted the goods, provided a tracking number etc etc. all I’m hearing is you’re trying to make excuses. You’re Happy to try and defend your “business” against a bad review but can’t actually do the thing I asked you to do. If you are a 3 person business why tell me you can’t provide the information I required as you’re only in sales and I have to send an email to the relevant department?
I actually no longer want the goods as I had to buy locally to fix my tenants problem.
The ball is in your court to rectify the situation. You told me you use parcel force. Whilst I don’t expect a delivery on a Sunday I should at least be able to search the tracking number…. But oh yeah, you can’t provide one.
Nothing you have done on here to this point convinces me you’re not a scam site.
13 april 2023
Review zonder uitnodiging
Antwoord van Plumbstoredirect
Customer didn't give us chance to fulfil the order, This review was posted within 48 hour of the order being placed. Calling our company a scam with nothing to back this claim up, False claims
The item I purchased was as described
The item I purchased was as described, great delivery time
21 maart 2023
Easy ordering
Easy ordering, and product delivered less than 24 hours after order. Great service
22 maart 2023
Great price for macerator
Great price for macerator, ordered item and was delivered within a couple of days, excellent service. Really pleased.
14 maart 2023
Customer support
Replaced an old Saniflo toilet with one purchased from this company. I had trouble fitting the new one so emailed for advice. An engineer replied promptly to help. So very good support unlike many companies.
19 maart 2023
I ordered a saniflow unit online
I ordered a saniflow unit online , nice easy transaction, super easy site to use . Email confirmation and delivery info .
Quick delivery aswell
Really great company to do business with
Thanks .
26 februari 2023
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