Пользуюсь Pocket Broker уже не первый месяц - сайт реально зашел. Работает стабильно, без лагов и зависаний, интерфейс понятный, все интуитивно, даже разбираться долго не пришлось. Сделки открываются... Toon meer
Bedrijf heeft geantwoord
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كان من السهل البدء، وهو ما أقدره. الواجهة سهلة الاستخدام للغاية، وقد سمحوا لي على الفور بتجربة التداول على حساب تجريبي. لم يكن علي أن أفعل الكثير للوصول إلى كافة الميزات. أحب التداول في الأسواق هنا،... Toon meer
Bedrijf heeft geantwoord
ในโหมดนี้ผมมีสินทรัพย์รวมจะมาลองเทรด มันเป็นสินทรัพย์ที่ดีที่สุดสำหรับโหมดการเทรดนี้ เช่น เค้ามีให้เลือกเยอะ และผมก็เทรดสกุลเงิน และตราสารอื่นด้วย ตอนนี้ผมยังหาสินทรัพย์ที่ดีที่สุดไม่เจอเลย แต่ E UR-U... Toon meer
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UPDATE (April 5, 2026): The company continues to send automated bot replies through support ticket #1161403. They completely ignore my arguments regarding the browser autofill error and refuse to esc... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
If you’re looking for a complete trading experience with many assets, trading tools and devoted client support, Pocket Broker is a great option. Pocket Broker is a renowned online trading platform offering a range of financial instruments in various types of trading. Pocket Broker has cultivated a global community of users by providing exceptional trading conditions. The company offers a proprietary trading platform with a user-friendly interface for both desktop and mobile devices. It includes various trading tools, including social trading, tournaments, and analytical resources. MetaTrader 4 and MetaTrader 5 are available for more convenient trading. With access to an extensive selection of over 100 trading assets and no commission policy, Pocket Broker is one of the most appropriate options for beginners and seasoned traders. Customer support is available around the clock via various methods such as live chat, email, support requests. The platform allows communication with fellow traders and exchanging trading ideas. Pocket Broker has a low-entry deposit and a risk-free demo account that will enable you to blend into trading more smoothly. With quick trade execution, cost-effective trading, and overall robustness, you will get the best experience possible. Join the community of Pocket Broker traders now!
Contactgegevens
Costa Rica
- pocket-broker.com
3,3
Gemiddeld
253 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Payoutlocked I couldn't withdraw my…
Payoutlocked I couldn't withdraw my funds and capital,I received all my funds with the help of Selenes claim @ proton. Me step in to guild me on how I was able to get back my profit and capital. It was life saving and smooth
17 april 2026
Review zonder uitnodiging
Same scam, different name - Pocket Option = Pocket Broker
UPDATE (April 17): STOP LYING! My account was NOT closed by me; you BLOCKED it across all three apps (Pocket Option, Pocket Broker, and Pocket AI)—which are all OWNED BY THE SAME COMPANY—to hide the evidence. I have already provided proof of this block to Trustpilot support. You ask me to contact your support email, but your replies are just AUTOMATED ROBOTS that provide no real answers. Regarding your partial response: I requested a full account statement and deposit history to be sent to my registered email, and you IGNORED it. You also failed to address the missing 'Risk-Free' trade bonuses and the documented chart manipulation. If you are a 'Global Company,' name your official agent in Egypt immediately so I can hold you legally accountable for this robbery. Answer ALL my questions and send my account statement NOW
----------------------------------------------------------
Same scam, different name - Pocket Option = Pocket Broker = pocket AI
[IMPORTANT UPDATE]: Please be aware that (Pocket Broker), (PO Trade), and (Pocket AI) are all just different names for the same scam platform (Pocket Option). These are fake aliases used to escape their fraudulent reputation. As soon as I demanded my missing 18,025 EGP and posted my complaint, the company immediately BLOCKED my access to all these apps simultaneously. This is definitive proof that they operate as a single criminal entity, monitoring and silencing any user who speaks the truth
They stole my deposit of 18,025 EGP - ID: 89749250
I deposited 18,025 EGP via Fawry on August 5th, 2025. I provided all receipts and transaction IDs, but support closed my ticket claiming they can't verify payments after 14 days. This is the same company operating under a different name to avoid their terrible reputation (90% 1-star reviews on Trustpilot).
Permanent Account Closure Due to Fraud and Lack of Integrity
Chart Manipulation: I have noticed clear and intentional manipulation in the trading charts, which do not match the real market movements seen on trusted global platforms.
Support Negligence (Rewards Issue): My reward points were redeemed by mistake. When I contacted support to reverse this error, the response was simply that "you did it and we cannot refund them," showing total disregard for customer assistance.
Withholding My Funds: You failed to credit my deposit of 18,025 EGP made via Fawry on August 5th, closing my ticket under the excuse of a "14-day policy" despite receiving all valid receipts and transaction IDs.
This is not an individual issue, but appears to be a systemic concern in how funds are managed within the platform, as there is no clearly visible, licensed regulatory authority responsible for deposits, withdrawals, or dispute resolution.
Communication is primarily limited to customer support, which in many cases provides general responses rather than clear solutions, while the phone number appears to function mainly as a formal contact point, without clear evidence of a locally regulated legal entity in the countries where operations are conducted.
Once funds enter the system, users may notice that their level of protection becomes significantly limited.
The support experience also reflects this pattern, as users are often asked to resubmit screenshots and proof, even though account and transaction data already exist within the system, which raises questions about the clarity and efficiency of the complaint handling process.
Based on my experience, I have decided to stop using the platform due to concerns related to transparency, dispute resolution mechanisms, and the absence of a clearly defined regulatory framework for financial issues.
Based on this experience and similar reports from other users, it is advisable for any user to carefully understand how funds are protected before making deposits, and to be aware of the nature of the entities responsible for handling financial operations.
Thank you
5 augustus 2025
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Ahmed,
Thank you for sharing your concerns.
We take such matters seriously and have carefully reviewed your case together with our Finance Department under your support request №125719069.
Based on the information and receipts you provided, we were unable to match the indicated transactions with any deposits made to your account. Additionally, a verification request was sent to the payment provider using one of the provided receipts, and we were informed that the transaction is not related to our platform.
This may indicate that the payments were either sent using incorrect details or directed to a third party. Could you please clarify whether you may have made these payments through any external source or shared payment details with anyone outside the platform?
We also recommend confirming whether you have interacted with any third parties offering services related to trading, deposits, or account management.
Furthermore, we would like to clarify that your account was not blocked by our side. According to our records, it was closed from your side on April 8, 2026. If you are currently experiencing difficulties accessing your account, please let us know so we can assist you.
At the same time, our Finance Team has requested that you specify the exact deposit IDs or transactions you believe were not credited, so that we can conduct an additional check.
We kindly ask you to continue communication via the existing support ticket or contact us via email at support@pocket-broker.com and provide the requested details. Please note that it is not possible to conduct a full investigation through a public review platform.
We will be waiting for your response so we can assist you further and clarify the situation through our official support channels.
Best regards,
Pocket Broker Team
Nuevamente retraso con mi Retiro de $7,500 en espera (ID: 13459291) - Exijo celeridad
Pongo esta reseña para dejar constancia de un nuevo retraso en mi proceso de retiro en Pocket Option.
El día 09 de abril de 2026, realicé una solicitud de retiro por un importe de $7,500 USDT (TRC-20) bajo el ID de transacción 13459291. Actualmente, el estado sigue apareciendo como "En espera" y los comentarios indican que la solicitud está en cola para ser procesada.
Como usuario con experiencia en la plataforma, espero que el departamento financiero procese esta transacción sin las demoras excesivas que he experimentado en el pasado. Los fondos son legítimos y la cuenta cumple con todos los requisitos.
Detalles para el equipo de soporte:
ID de Retiro: 13459291
Monto: $7,500 USDT
Fecha de solicitud: 2026-04-09 21:31:42
Espero una actualización inmediata y que el estado cambie a "Procesado" en las próximas horas para evitar escalar esta reclamación a otras instancias reguladoras.
9 april 2026
Review zonder uitnodiging
UPDATE (April 5
UPDATE (April 5, 2026):
The company continues to send automated bot replies through support ticket #1161403. They completely ignore my arguments regarding the browser autofill error and refuse to escalate the case to a human manager. They are still withholding my 13,000 UAH profit and only offering a refund of the initial 500 UAH deposit. This is a clear attempt to silence a successful trader. I have now officially moved my complaint to Forex Peace Army and IFMRRC. Do not trust this broker with your money!
1 april 2026
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Vladislav,
Thank you for taking the time to share your concerns. We are sorry to hear about your experience and understand how upsetting this situation may feel.
We would like to clarify that your case has been carefully reviewed by the Compliance Department based on system notifications and in accordance with the Public Offer Agreement, which you accepted upon registration. As a result of this review, the decision regarding your account is final and cannot be reconsidered.
Please note that in cases of violations, refunds are carried out strictly in accordance with clause 10.3 of the Public Offer Agreement. According to these terms, only deposited funds are eligible for refund, while profits, bonuses, and other privileges are not subject to withdrawal.
At the same time, we confirm that a refund has been offered to you, and we remain ready to initiate it as soon as possible. Our team is currently awaiting the requested details from your side to proceed.
Please note that all responses via email are handled by our support specialists, who review each request individually in accordance with internal procedures. We kindly ask you to continue communication via email and provide the requested information so that we can complete the refund process without further delay.
Thank you for your understanding.
Best regards,
Pocket Broker Team
Antwoord van Pocket Broker
Dear Pablo Antonio,
Thank you very much for your positive review and for taking the time to share your impression with us.
We are truly glad to know that you are satisfied with the app and that you are part of our community. Your support means a lot to us and motivates our team to keep improving the platform and the overall user experience. It's always our goal to provide a convenient, reliable, and comfortable environment for every user.
Should you ever have any questions, need assistance, or would like to share suggestions, please feel free to contact us directly through the platform or by email at support@pocket-broker.com. Our team will always be happy to help.
Thank you once again for your trust and support! We wish you a great day and continued success!
Best regards,
Pocket Broker Team
EXPOSING THE TRAP: Do Not Deposit! They Block Communications to Hide Manipulation.
Everyone Pocket Option refund evidence is already live on Twitter -
You can simply search username @ shivamtiwari098 and check his pinned Tweet
UPDATE (March 16, 2026): Pocket Option’s public replies are a complete lie. They tell me here to "contact via registered email," but the truth is they have completely stopped responding to my registered email since October 7, 2025. They are only replying here for public PR, while internally they have ghosted me and blocked my access.
WARNING TO ALL TRADERS:
Chart Manipulation: They fully manipulate OTC charts. When you lose, they hide behind the "Market Risk" excuse.
Account Blocking: If you ask too many questions or show proof of their discrepancy, they simply block your account and ID to silence you.
The "Thief" Tactic: They are operating like digital thieves. They take your deposits easily, but when it comes to a $4,001 refund for a proven error, they play circular games.
No Protection: Don't be fooled—no regulator, IBC, or even Cybercrime departments can easily reach them because they operate from jurisdictions that evade local laws. If your country’s police are strict, they simply blacklist that country on their site.
I think there are 14 Countries which are listed as restricted country on their website.
I have tried every official channel (FSRA, AG, CyberCell), and this broker continues to ignore the evidence of selective refunds (UID: 112021190). Save your hard-earned money and stay away from this platform!
16 maart 2026
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Mahima,
Thank you for sharing your feedback. We understand that you have concerns regarding your personal experience.
If your issue relates specifically to platform activity, we kindly recommend contacting the official support team directly via the contact details available on the website, including all relevant details. The specialists will be happy to review your case and assist you in resolving any legitimate concerns.
We appreciate your understanding.
Best regards,
Pocket Broker Team
Pocket Option scam alert to everyone…
Pocket Option scam alert to everyone it's a totally scam.
Listen,
My trading journal was very successful after every day withdrawal with same method use then suddenly when I requested 99$ withdrawal my account blocked due to cause 2.2 without any notice & without any prove.
Pocket Option didn't chance to me for clarification & also not clarified when & why I did violation.
My withdrawal request rejected & also account balance be zero.
Now my account blocked & all fund including withdrawal not received
It's a scam
I have only verified account but now blocked.
Very bad very bad
Account I'd details
Trading profile
125253942 (User125253942)
3 maart 2026
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Nafisa,
Thank you for sharing your concerns, and we are sorry to hear about your frustration regarding your account block. We would like to take this opportunity to clarify the situation.
First, we must emphasize that our platform has processed numerous successful withdrawals, including profits for traders worldwide, and we remain fully committed to processing all compliant withdrawals. Your own ability to make previous withdrawals without issue demonstrates our commitment to honoring legitimate trading activity. We do not take any action without proper grounds, and we are obligated to act when violations of our platform rules are identified.
Regarding your specific situation, we have carefully reviewed your account (ID: 125253942) and can confirm that it was blocked due to a violation of clause 2.2 of our Public Offering Agreement. This clause explicitly prohibits the use of third-party documents for account verification. This is not a minor or technical issue—it is a serious breach of our terms, designed specifically to protect the security, integrity, and fairness of our platform for every user. When false or third-party documentation is used, it undermines the trust and safety of the entire community.
We understand that you may not have been aware of this violation at the time, but the responsibility for providing accurate and authentic documentation rests with every account holder. Our verification processes exist precisely to prevent fraudulent activity and ensure that all users are who they claim to be.
Due to this confirmed violation, no profits or bonuses can be refunded or honored. According to clause 10.3 of our Public Offer Agreement and the data on the total amount of funds received and paid into your trading account, all financial liabilities to you have been fully satisfied. There are no outstanding funds owed.
Maintaining a secure and fair trading environment is our highest priority, and we stand by the actions taken in your case. If you have any unresolved concerns, our support team remains available at support@pocket-broker.com. Please note, however, that the decision regarding your account was made in strict adherence to our published policies and is final.
We wish you well in your future endeavors.
Best regards,
Pocket Broker Team
Withdrawal blocked after profitability; selective enforcement concerns
UPDATED REVIEW (Response to Pocket Broker’s Public Reply on Feb 2nd)
My PO ID: 120785601
Pocket Broker’s public response to my earlier review introduces new allegations that require clarification and raises additional procedural concerns.
In its response, the broker states that this was “not the first violation” and that similar activity had already been identified on a previous account. If such a determination already existed, it is unclear why this account was allowed to continue operating normally.
Specifically, the broker:
• accepted deposits,
• allowed trading to continue for multiple days,
• approved initial verification steps,
• and requested additional documentation (selfie verification, identity confirmation, and proof of wallet ownership),
all while the account was allegedly already linked to prior violations.
Enforcement occurred only after the account became largely profitable. This sequence indicates delayed or selective enforcement rather than a pre-existing compliance decision.
The broker also alleges issues related to cryptocurrency wallet usage across accounts. The same withdrawal wallet was accepted and used for prior withdrawals without objection, and no compliance concerns were raised at that time. No transaction hashes, timestamps, or technical evidence have been provided to substantiate the newly claimed breaches of clauses 2.3, 3.3, or 3.10, nor was I given an opportunity to respond before restrictions were imposed.
If the matter is being treated as an AML or fraud-related issue based on linked account activity, the handling of funds across accounts appears inconsistent. I deposited approximately USD 9,400 in an earlier account and USD 1,300 in the later account. Deposits from the losing account have been retained, while deposit only refund was offered for the profitable account. Under standard AML principles, funds associated with an allegedly non-compliant client are typically treated consistently across all linked accounts, rather than selectively retained or refunded based on profitability.
While Pocket Broker emphasizes AML/KYC compliance, regulatory obligations do not remove the requirement for transparency, consistency, or due process—particularly when access to funds is restricted.
The broker also describes itself as a regulated platform. While registration under MISA is cited, publicly available information—including statements issued by the Central Bank of the Union of the Comoros—has raised questions regarding the scope and enforceability of MISA’s regulatory authority. These concerns were not addressed in the broker’s response.
Summary of Original Experience
My account was fully verified, including identity and liveness verification, before any restriction occurred.
The account was funded with USD 1,300, and through regular trading activity the balance increased to USD 10,283. When I attempted to withdraw, the account was restricted.
This was followed by a sequence of escalating verification requests (IP checks, additional selfie verification, and proof of payment method ownership). Each request was fulfilled, and none of the submitted evidence was disputed.
After all verifications were completed, Pocket Broker invoked generic terms clauses without identifying any specific breach and stated in writing that only the original deposit would be refunded. As of now, USD 8,983 in trading profits remains withheld.
I am posting this updated review to document my experience, address new allegations raised by the broker, and allow other users to assess the platform’s withdrawal practices, enforcement consistency, and regulatory transparency.
17 januari 2026
Review zonder uitnodiging
Fuyez les ga même si tu es gagnant inls…
Fuyez les ga même si tu es gagnant inls vont empêcher de retiré pourquoi je vais faire un dépôt instantané et si c'est retrait ont me dit 3 jours Voici mon ID 76157539
19 februari 2026
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Ibrahim,
Thank you for providing your UID, it allowed us to promptly locate your account and carefully review the situation.
We understand that waiting for a withdrawal can be frustrating. Please note that while deposits are typically credited instantly, once you submit a withdrawal request, it's placed in the general queue for processing. It usually takes up to 3 business days to process a payment. In most cases, the payments are instant. However, some transactions can be processed for up to 14 business days as per the Public Offer Agreement. We assure you that all withdrawal requests will be processed as soon as possible and within a reasonable time frame. Our Finance Department is continuously working to improve transaction speed and efficiency. We sincerely appreciate your patience and understanding during this process.
Upon reviewing your account, we can see that your withdrawal request was cancelled from your side before the processing period was completed. After the cancellation, the funds were returned to your trading balance and were subsequently used in trading activities.
We kindly recommend allowing withdrawal requests to remain active until they are fully processed. If you have any questions or need assistance in the future, please contact our support team via email at support@pocket-broker.com or submit a request through the platform so we can assist you directly.
We appreciate your feedback and remain available to help.
Best regards,
Pocket Broker Team
"WARNING: Fake Regulation Claims & Profit Seizure - I have the Proof!"
"Pocket Option is engaging in deceptive practices. After I made successful trades, they approved a small withdrawal of $69 (to gain trust) but immediately froze my remaining $270. When I contacted IFMRRC—the regulator they claim to be under—IFMRRC officially replied to me that Pocket Option is NOT regulated by them. This is a clear case of financial misrepresentation and 'Withdrawal Traps'. Stay away if you value your money. I have all the email proofs and screenshots."
Reply to Pocket Broker's response:
"Your response is a desperate attempt to cover up your deceptive practices.
Regulation Fraud: You claim I have 'outdated information', yet I have an official email from IFMRRC sent THIS WEEK confirming you are NOT regulated by them. Why do you still claim their regulation on your blog if it's 'outdated'?
The Withdrawal Trap: You approved my $69 withdrawal. In any legal financial institution, an approval is a validation of the account's integrity. You only blocked me when I tried to take the rest of my $270 profit. This is the definition of a 'Withdrawal Trap'.
Clause 2.9 & 10.3: You use these vague clauses to seize profits from successful traders. If I were losing, you would never mention Clause 2.9.
I will now upload the IFMRRC email screenshot and the withdrawal approval to public forums and Social Media to prove who is providing 'outdated and false' information. My $270 is a small price for the reputation you are losing right now."
7 februari 2026
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Ahmhyp,
Thank you for sharing your concerns. We have reviewed your account and must provide a clear and factual response to address the claims made in your review.
First and foremost, we want to emphasize that we are a genuine, regulated broker that operates with integrity and transparency. Many clients worldwide have profited and successfully withdrawn funds from our platform, including yourself before any violations occurred. As long as users follow our platform rules, they will have no issues with withdrawals whatsoever.
However, we take necessary action when violations of our terms and regulations are identified. Upon reviewing your account, we confirm that it was blocked for violating clause 2.9 of our General Terms of Services. This clause explicitly prohibits fraudulent activities, including abusive trading practices such as hedging transactions from different accounts. These measures are in place to maintain a fair and secure trading environment for all users. The decision to block your account was made after a thorough investigation by our Security Department and is final.
Regarding your claims about regulatory status, our regulatory information is transparently disclosed on our official sources. We strictly adhere to all applicable financial regulations in the jurisdictions where we operate. We regret that you may have received outdated or incomplete information from external sources, leading to a misunderstanding.
Due to the confirmed violation, no profits or bonuses can be honored or refunded. According to clause 10.3 of our Public Offer Agreement and the data on the total amount of funds received and paid into your trading account, all financial liabilities to you have been fully satisfied.
We stand firmly by our policies and the integrity of our platform. Should you have any unresolved concerns, our support team remains available at support@pocket-broker.com.
Best regards,
Pocket Broker Team
My experience & general informations
Based on my experience and after considering all the responses, I can say with complete transparency: the platform lacks transparency in providing information about any problems traders may encounter.
Traders cannot trade on economic news because they consider this a violation of their regulations. At the same time, they support scalping, which makes the process extremely complex and difficult to understand.
There is no legal recourse or protection for traders should they choose to take legal action. This means there is no protection for your funds. Furthermore, the licenses listed on the site are from the Island of Mwali, which are not subject to any legal oversight. To put it more clearly, the license falls into a gray area.
It's a good platform for people who make random profits on the OTC market, but it's not suitable for professional traders who aim to earn substantial sums.
13 juli 2025
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Lion,
Thank you for summarizing your perspective and for sharing your conclusions based on your personal experience.
We note that the points raised in your review reflect your individual interpretation of platform rules, licensing information, and suitability for certain trading styles. As previously stated in our earlier responses, all platform conditions, trading restrictions, and compliance requirements are publicly available and apply equally to all users.
Trading conditions, including limitations related to specific market situations, strategies, or volatility scenarios, — are established to manage risk and ensure operational stability. These conditions may not align with every trading approach or individual expectations, and we acknowledge that this can influence a user’s overall assessment of the platform.
Regarding regulatory and legal matters, all relevant corporate and licensing information is published openly on official resources. We do not provide legal assessments, interpretations, or comparative regulatory commentary within public review platforms.
At this stage, we confirm that your case has been fully reviewed, all permissible explanations have been provided, and no further public clarification can be added beyond what has already been shared. Your feedback has been noted, and your position is clear.
We respect your right to share your opinion and consider this matter closed from our side.
Kind regards,
Pocket Broker Team
Warning
Warning – Pocket Option
Withdrawals are deliberately delayed. Processing times are inconsistent and arbitrary, with one clear purpose: to keep the client trading until the balance is completely lost.
This is not a technical issue. It is a strategy.
While a withdrawal is marked as “pending,” the platform waits and watches the account drain. When there is nothing left to withdraw, the problem disappears.
Repeated “verification” requests, vague replies, and silence are used to buy time and wear the client down.
A platform that operates this way is not neutral. It is betting against its users.
If you experience delayed withdrawals on Pocket Option, assume your capital is at immediate risk.
27 januari 2026
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Amirr,
Thank you for taking the time to share your concerns. We’re sorry to hear about the negative experience you’ve described and understand how frustrating situations involving withdrawals and account reviews can be.
If your feedback relates to an interaction or transaction carried out through an official platform, we strongly recommend contacting the official support department directly for proper assistance so your case can be reviewed in detail.
In general, withdrawal processing and verification procedures may vary depending on regulatory requirements, payment methods, and security checks, and delays can sometimes occur as part of standard compliance processes. We genuinely regret any distress such situations may cause.
We appreciate you raising your concerns publicly and hope you are able to obtain a clear resolution by engaging with the appropriate support channels.
Kind regards,
Pocket Broker Team
20,000 I like the understanding and…
20,000 I like the understanding and Safety
25 januari 2026
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Shanice,
Thank you so much for your fantastic 5-star review and for highlighting the aspects of our service that matter most to you!
We are genuinely delighted that you appreciate the understanding we strive to provide and, most importantly, that you feel a strong sense of Safety on our platform. Ensuring the security of our clients' funds and personal data is our top priority, so your feedback is gratifying for our entire team. We are also very pleased that you find our support and services to be understanding and responsive.
Congratulations on your impressive achievement! Wishing you continued success and confidence in your trading journey. If you ever have any questions, concerns, or need assistance, please contact our support team through support requests on our platform or at support@pocket-broker.com. Our support team will help you promptly!
Thank you for your trust and for being a valued member of our community. We look forward to supporting you for a long time to come.
Best regards,
Pocket Broker Team
Market is rigged.
Market is rigged.
Withdrawal is almost impossible.
They will want for 1,000 additional documents as "proof" that you are withdrawing monies. It will eventually take several weeks, and you will have to spend your dollars because they cannot be withdrawn. However, you can deposit at any time.
18 januari 2026
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Joseph,
We're sorry to hear that your trading and withdrawal experience wasn't satisfactory and that it has caused you frustration.
We want to clarify several important points for all readers. First, the claim that the market is "rigged" is categorically false. Pocket Broker is a genuine, trustworthy broker with clients worldwide. Our platform uses real-time market data from liquidity providers, and we cannot influence or manipulate the charts, which are dynamically determined by market liquidity. Many clients profit from our platform and successfully withdraw their funds every day.
Regarding withdrawals, we are fully committed to processing all compliant requests. The verification process you described is not a barrier but a critical security measure. Necessary verification, including requests for documentation, is mandated by our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. These are standard financial regulations designed to protect your account and funds from fraud and unauthorized access. While we understand that providing documents can feel burdensome, these protocols exist to ensure a secure environment for every user on our platform. Once verification is complete, you can submit a new withdrawal request immediately.
We process numerous successful withdrawals daily. If you are experiencing a specific, unresolved issue with a withdrawal, we strongly encourage you to contact our support team directly. They can review your particular case, clarify any pending requirements, and provide a clear path to resolution. Please submit a support request on our platform or email support@pocket-broker.com with your account details.
We appreciate your feedback and are here to assist with any legitimate concerns through our official support channels.
Best regards,
Pocket Broker Team
AVOID THIS POCKET BROKER
After reviewing many user experiences on Trustpilot, Pocket Option shows a largely negative pattern. The most common complaints involve withdrawal delays or refusals, repeated verification requests, and accounts being restricted after profits are made. Numerous users also allege price manipulation and major differences between demo and real trading results.
While deposits are usually easy and the platform interface looks attractive, these positives are outweighed by serious concerns. Pocket Option is not regulated by a top-tier financial authority, which means limited protection for traders. In addition, aggressive promotion by affiliates and Telegram groups promising unrealistic profits raises further red flags.
Binary options are already high-risk products, and based on the volume and consistency of negative feedback, Pocket Option does not appear trustworthy. Proceed only if you fully understand the risks — or avoid altogether.
After reading your response, I just wanted to laugh.
Regulated by which entity? By some entity with no recognition whatsoever, located on some island in the South Pacific?
It's completely false of you to claim that you are regulated.
Pocket Option is Unregulated by Major Authorities: Not overseen by powerful bodies like the UK's FCA or the U.S.'s CFTC, which have issued warnings.
About the wirhdrawal delay, you are lying again.For unregulated brokers, delaying withdrawals isn’t a problem. It’s the strategy. when a trader starts withdrawing consistently, that trader becomes a liability, not a customer. Delaying withdrawals is a way to: - Buy time; - Hope costumer keep trading and lose it back; - Push costumer into overtrading or revenge trading. Unregulated binary options brokers, like Pocket Option, often delay withdrawals because paying traders is a direct loss for them, and delaying increases the chance those funds are traded back.
About price manipulation, don't try to deceive people or make them look stupid. Unregulated binary options brokers have both the ability and the incentive to manipulate prices, since they control the platform and benefit from client losses.
People in the EU and other regulated countries should avoid Pocket Option platform, because they operate outside financial regulations, binary options are banned in most major jurisdictions, and if something goes wrong—withdrawals delayed, accounts blocked, or prices disputed—customers have no regulator, no legal protection, and no authority to turn to for help.
14 januari 2026
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Luís,
Thank you for taking the time to share your perspective. We value all feedback, whether positive or negative, as it helps us understand public perception and improve our services. However, we need to address several inaccuracies in your review to ensure other readers have a balanced and factual view.
First, we are a regulated broker operating in full compliance with the applicable financial regulations. We maintain stringent Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols, which are standard and essential security measures for any legitimate financial platform. The verification processes some users find cumbersome exist solely to protect client accounts and funds from unauthorized access.
Regarding withdrawal delays and account restrictions, these actions are never taken arbitrarily. We are a trustworthy broker that processes numerous successful withdrawals daily for our users worldwide, including profit withdrawals. We are committed to processing all compliant withdrawals correctly, regardless of the account performance or withdrawal amounts. We assure that all withdrawal requests are processed as soon as possible within a reasonable time frame. Account restrictions only occur when a significant breach of the platform's terms and regulations is identified. This is to maintain a secure and fair trading environment for all users.
Besides, the allegation of price manipulation is categorically false. Our platform uses real-time market data from the liquidity providers. There is no difference between demo and real trading except for the balance. However, it's important to note that the psychological and financial stakes are inherently different. These factors can sometimes influence trading decisions and outcomes.
We understand that trading, especially with binary options, involves significant risk and can result in financial losses. This inherent market risk can sometimes lead to frustration. We encourage all users to use our demo account and visit our platform's "Help - Guides and Tutorials" section to access a comprehensive platform guide with video tutorials, as well as resources to improve your trading knowledge and skills.
We are committed to fairness and continuous improvement. If you have any specific issues, questions, or need assistance, please contact our support team directly via support requests on our platform or by email at support@pocket-broker.com so we can assist further.
Regards,
Pocket Broker Team
I have never experience so many bad…
I have never experience so many bad things with a broker, as i do with PO. Im there since 2019 as even the first moderator. Build a lot with the old admins. Since there is a new Head of custom the atmosphear changed very bad for the moderators. there is no respect for them. This morning i have writen this in the moderator chat, and after that she banned me and removed the VIP badge and moderator badge. Imagine all those years work for them, and one new Head of custom can screw it all. I have now words. This was posted in that chat : Good morning Bo, since you are playing ostrich politics and not responding to me in DMs, I’ll do it here. From day one, I have always been a backup for the moderators in our team, even before your time, but that is a fact. Since you became head of custom, I’ve noticed that many things are going in a negative direction regarding the moderators. You write that this week, as a thank you, the rewards will be given in risk frees. That makes many moderators happy. You can see that some even depend on it. So why are fewer risk frees being distributed instead of just one-to-one? I see this as a show of power, which makes no sense. As if you have to pay out of your own pocket. This really doesn’t look like gratitude. Are you getting more benefits from this one-time risk free? It makes no sense at all. And look at the show of power you’ve shown me. I came back to give it one more chance, and what do you do? I’ve been here for almost two weeks, and what is my share? From 300 ULT per week, giving me a risk free of 10 yesterday?! Shame!!! Also, the selfie verification for mods has made no sense since you became head of it. If your withdrawal method is the same, what is there to verify? In your time, the mods just had to send me a DM and I would have sorted it out for them. All strange abuse of power. Also, it's nice to be congratulated and get something on your birthday. I always received 250 dollars on my birthday. Okay, a large amount, but how nice is it if mods get a ULT of 50 when they're birthday? I used to have a list; we can do that again now. I’ll DM the PA and have it distributed. This way, you get much more appreciation and we have a well-motivated team. At the moment, you are demotivating a lot of mods, and that’s a shame. Let's hope for 2026, but please not this way anymore.
Really bad
28 december 2025
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Massini,
We acknowledge your feedback regarding your former role as a moderator. We appreciate the work you contributed in the past.
Your review concerns internal team management policies and a personal grievance. These are internal operational matters, not subjects relevant to a public review of our trading platform's services for clients. The platform's integrity, trade execution, fund security, and withdrawal processes—which are the core subjects for Trustpilot reviews—remain uncompromised and operate at our usual high standards.
The scheme of rewards for moderators, including the form and amount of incentives, is determined by company policy and may change based on operational needs and strategic decisions. It is not, and has never been, decided unilaterally by a single individual. Feedback on these internal processes is welcome through proper official channels.
We regret that your collaboration with our team ended on a negative note. However, conflating an internal disagreement with our financial services' public reputation is inappropriate. Our commitment to providing a reliable and fair trading environment for our global client base remains our absolute priority.
If you have any unresolved concerns, please contact our support team via the official support channel at support@pocket-broker.com.
Best regards,
Pocket Broker Team
Antwoord van Pocket Broker
Dear Mustafa,
Thank you for taking the time to rate our platform. We’re sorry to see that your experience wasn’t fully positive.
At the moment, we are unable to clearly identify your account based only on the review, and we aren’t fully sure that the account we found belongs to you, especially since it appears to have been inactive for some time. Because of this, we unfortunately can’t check what exactly caused your concern or provide a proper explanation through the review section alone.
We truly want to help and resolve the issue as quickly as possible. Please contact our support team and describe what happened in detail. For example: whether it was related to trading, verification, deposits, withdrawals, or technical issues. You can do this by creating a support request in the relevant category on the platform or by emailing us at support@pocket-broker.com.
We’ll carefully review your case and do our best to assist you.
Best regards,
Pocket Broker Team
Antwoord van Pocket Broker
Dear Giedrius,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your trading experience has been disappointing, and we understand how upsetting it can feel to face losses, especially when it seems like the market is behaving unfairly.
However, we’d like to assure you that Pocket Broker does not manipulate quotes or influence the outcome of trades. All price movements on the platform are formed based on market data received from independent liquidity providers, and trades are executed automatically according to the price available at the time of opening and closing.
Please note that financial markets can be highly volatile, and even experienced traders may encounter losses when prices move unexpectedly, particularly during fast market movements or low liquidity periods. This is why we strongly recommend using risk management tools and strategies, such as trading with smaller amounts, setting limits, and testing approaches on a demo account before applying them on a live balance.
That said, we genuinely want to help you clarify what happened. If you believe that any specific trade was executed incorrectly, please contact our support team and provide the trade ID(s). We will review the exact quotes, timing, and execution details and give you a clear explanation.
You can reach us via a support request on the platform or by email at support@pocket-broker.com. We will be glad to assist you.
Best regards,
Pocket Broker Team
I requested a withdrawal from my Pocket…
I requested a withdrawal from my Pocket Option account, and the transaction is still being processed.
We kindly request that you expedite the withdrawal process as soon as possible. Thank you for your cooperation, and we await your response promptly.
Sincerely,
28 december 2025
Review zonder uitnodiging
Antwoord van Pocket Broker
Dear Abderrahim,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating it can be when a withdrawal remains in processing longer than expected.
If your concern relates to withdrawal activity on the platform, we kindly recommend contacting the official support team directly using the contact details provided on the platform’s website and sharing all relevant details of your transaction. The specialists will be able to review your case, clarify the current status, and assist you in the fastest possible way.
We sincerely hope the situation will be resolved soon and appreciate your patience and understanding.
Best regards,
Pocket Broker Team
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