Pokémon Reviews 55

Registering on Pokémon.com is an absolute nightmare. The interface is overcomplicated, unintuitive, and feels broken. I spent hours trying to find the 'Add a Child' button, switched between different browsers, and disabled everything, but the option simply isn't there. It feels like the system is intentionally designed to prevent you from using it.To make matters worse, their 'Support' is non-existent. I sent a detailed explanation of my issue, only to receive empty, automated templates from a bot (Agent_Damian). They don’t even read the messages! It is disrespectful to ignore customers like this. If you value your time and nerves, stay away.My support ticket is #3921223. I expect a real person to contact me and fix this technical glitch instead of sending more canned responses.

This service is disappointing. During a critcal point in a match my turn froze 2 times. This was a deciding factor in my loss. I took screen shots of the errors. It was suspicious that it decided to freeze me on 2 critical moves that could have won me the match. Pokemon company is going downhill. They have a loyal fan base but that doesn't mean they should treat their fans with bad products and services. Quality has gone down in every category including the video games. They will release subpar products knowing the fan base will buy it regardless. Will try and attach the screen shot of the glitches.

i had a problem with one of their game clients, i made a video of it clearly showing what the problem was. they acted incompetent, saying they could not view video files. i call that bs everyone can watch video files regardless of any device. then it turned nasty, cus they couldn't win the argue, they bluf by deleting my account.

I am a Certified Pokémon Professor and an autistic individual. For over 3 months, I have been reporting a grave case of ableism (disability discrimination) and fraud committed by an Official League Owner at Papelaria Garbosa in Brazil.

The owner has used WhatsApp to make discriminatory jokes about my condition and is openly cheating in official events. Despite multiple reports from myself and other players (Case #3576949), The Pokémon Company International (TPCi) has taken zero action.

The store continues to host official events, creating an unsafe and hostile environment for neurodivergent players. This is a direct violation of the Play! Pokémon Standards of Conduct and the Brazilian Inclusion Law. TPCi’s negligence in this matter is unacceptable. I am now taking this case to the Brazilian Ministry of Public Prosecution.

PLEASE DO NOT ORDER FROM THIS SHOP AS THEY ARE AWFUL!!!!
I ordered a toy and I waited 10 days contacted them and they replied it’s on its way, days later my sons birthday had come and gone and they still stated on its way with no more details. I emailed them again to say I wanted a full refund for the awful customer service and they said they can’t as it was on its way!!! 10 days later it arrived in shabby packaging and also not what was ordered. Avoid if you are reading this, terrible company to deal with. Most toy shops have stock now at a much reduced price !!!!

Absolute joke when it comes to uk Americans get elusive like cost co etc and what exactly does the UK get Absolutely nothing they have courtyard.io in America but when shipping to UK it's sky bloody high I have 1 question why does the UK get shafted no matter what I'm getting sick and tired of it

Terrible queue system for new TCG releases. Once you're in you can buy as it leads to error 17 codes and other technical issues.

I’ve been a Pokémon fan since I was a kid, and when my daughter recently got into collecting cards, it felt like the perfect opportunity to share something magical across generations. Sadly, that magic is being destroyed — not by a lack of interest, but by scalpers and a company that seems to have stopped caring about its fans.

Every time my daughter and I go to buy cards at local stores or vending machines, the shelves are completely empty. Scalpers have figured out the exact restock schedules and even the delivery routes for every machine and store in the area. They show up moments before stock is put out, clearing out everything. Regular families and kids never even get a chance.

When I do find packs online, they’re two or three times the normal price. I’m not trying to profit — I just want to open packs with my kid, collect cards, and build sets like I did when I was her age. But it’s become impossible without paying scalper prices.

Out of frustration, I reached out directly to Pokémon Support to share what’s happening. I explained how real fans are being pushed out by organized resellers who exploit restock times and insider knowledge. Their response? A single line telling me they’re “printing more cards to meet higher demand.”

That reply made it painfully clear: Pokémon isn’t listening. They brushed off the issue entirely, showing zero concern for the actual fans, the kids, or the parents who built this brand’s success. Printing more cards doesn’t stop scalpers — it just gives them more product to flip. It feels as if Pokémon is perfectly fine with the scalping culture, and maybe even benefiting from it.

This isn’t the Pokémon I grew up with. What was once a joyful hobby for kids and collectors has turned into a rigged market run by resellers and ignored by the very company that’s supposed to protect its community. It’s heartbreaking to watch a brand that stood for imagination, connection, and fun become one that prioritizes profit over people.

I truly hope Pokémon starts listening — not just to the hype and secondary-market sales, but to the fans and families who actually love this game and want to keep the magic alive.

Had set a a free trail of the subscription to not auto renew as required by UK law. However I was still charged the full amount for a months subscription. Upon contacting Pokemon international for a refund they refused stating they will never give a refund for any reason. I pointed out the relevant UK laws showing them why this is illegal and they said that they would.no longer reply to me. Disgusting will be pursuing money back along with passing the case onto Competition and Markets Authority who agree that their policy violates UK law.

shittiest program ever. i’ve sat in line for 2:30 hours for an event and then they finally decide to tell us they cancel it. the. i have to wait another hour for a standard event and they had out slip for an hour. what a bunch of unprofessional people and such terrible service

Pre ordered the white flare etb for my sealed collection. It arrived with a slight tear in it and customer service said there nothing they can do since the plastic wrapping is intended to protect the contents when it’s inside a box with absolutely no protection. Absolutely so unprofessional for one of the biggest companies in the world.

The promo card from the Iono Premium Tournament collection box was missing. Reported this and still after a year no solution. Customer support does not respond to my e-mails anymore. Such a shame!

I created a Pokémon account with my school email that was my first mistake because after I graduated I no longer had access to that email. I deleted my Facebook account because of some toxic or and started fresh went to go recover my account that was linked through my school email and old Facebook and they denied me access after I had answered there questions to the best of my knowledge and even added extras like the location for when I created the Pokémon account there support system is terrible rated 0 stars not just because I’m upset but because I gave them accurate info and they still denied me access to my old account!

impossible de créer un compte, ce site est pire niveau sécurité qu'une banque internationale. Ne perdez pas votre temps a essayer de vous inscrire, ca ne fonctionne tout simplement pas et le sav vous répondra "démerdez vous avez la FAQ".

I wanted 0 stars but it would not allow me to.
Ordered £16 worth and payment was taken but NO DELIVERY and NO RESPONSE back just money taken so if anything good to come out of it don’t let anyone else be scammed!
DO NOT USE! SCAM! STAY CLEAR!
Also it’s now been reported the site

Bought 210 euro worth of pokemon card boxes and boosters. NOT 1 full art or EX card in it. NOT ONE. Full blown scam. Money hoarding scammers. Will never buy again and actively tell others to stop too.

Not honest.

I am thoroughly disappointed with the customer support from The Pokémon Company International. Over the past three years, I have been attempting to resolve an issue where I received a card in the wrong language in an Italian product pack. Following their instructions, I sent the defective card back for a replacement, but I have yet to receive any resolution.

Communication from their support team has been abysmal, characterized by long periods of silence and vague responses that never address the core problem. Despite multiple follow-ups, there has been no satisfactory solution provided, leaving me feeling neglected and frustrated.

This prolonged lack of effective support is unacceptable from such a renowned company. My trust in Pokémon's brand has been severely damaged by this experience. I urge The Pokémon Company International to improve their customer service and provide timely, concrete solutions to their customers.

You should make roblox games that were created if your going to copy right them off of roblox , it was fun to see the skins and search for stuff in grass instead of walking out in public and almost getting killed by a dam car. Youve ruined fun for your copy right crap if anyone can send that directly to the company please do !

A clear example that money and popularity do not make good company. New competitive card sets are always BORING. There has only been an improvement in the art with the arrival of new artists. P* games for Nintendo died 15 years ago, as far as innovation goes. The PTCGL has undergone a notable downgrade with the change of client, the only good thing is that the card draw has been made random, previously it was scripted.

Wake up Pokemon Company, I've been a fan for 25 years, like the rest of the users.
You are not meeting your customers' standards.