Pokemoncenter Reviews 

For a billion pound company not to be organised is shocking!!

Their website is painful and when it kicks you out while queuing it then does it again when you add your card details.

Now of yiur lucky enough to place an order it will get cancelled due to card details getting cleared then you cannot upload them again. So much time wasted!

Get another hobby

Queued for over 5 hours to get some pre-order items.
Approved for 3 items, 1 of each and then weeks later had my order cancelled for no reason.
Absolute waste of time!!

Absolute joke queued twice for the 30th anniversary poster collection and mini tins just to greeted with products not found twice in a row this website is infuriating I think bots are botting the site and pokemon center does nothing just block genuine collectors something has to be done its not fair and only 1 million upcs being printed yeah ok watch the bots just sweep them up the fomo is gonna ramp up and I just see it getting worse and worse and still nothing will be done to stop the bots we had enough time to push back

Site always has issues when new stick comes out waiting in queue for 5hrs and stock isnt on home page after fineong out to input rhe product code instead I missed out also full of bots scalping products

Absolutely appalling customer service. I ordered a Froakie teddy over a month ago. It's not been delivered. The tracking shows next day delivery every day - it never happens. I've contacted customer service FOUR TIMES and not had a reply. My advice to anyone wanting to buy Pokemon merchandise: Buy it through Amazon or similar third party retailer. I thought buying it from the official outlet was the right thing to do. I wish I had ordered through amazon which would have been much more convenient for me anyway.

30th anniversary order arrived after being delayed by a month, it arrived with items missing
Still no response from customer service after waiting nearly a week!

They just had 2 months gap between drops. All this time to improve the queue system yet somehow it just got worse. Wasting hours of everyone's time each time, more often than not for nothing?? And we have to actually stay on screen for all these hours otherwise we will get kicked to the back? And even if you stay, you will likely get kicked anyways. Is it that hard to at least:

-let people leave the q and let them know when its their turn, give them 10mins to check out. Seen many other sites do this successfully.
-when its US drop only, have a banner at the top to let people know in UK and Germany not to bother??? Because atm you only say when its German drop only to help out people in US but you dont seem to care about anyone else.

There are so many improvements you could do yet there seem to be non, non that are making any difference anyway !

Just a collector that is tired of ts

BS Internet Site, no Product, no support, very bad from a Billion Dollar Company

Trust pilot should make a 0 starts option just for pokemon center gb

My pre order is 5 days late people down my street even reieved theirs my tracking shows another week

I went in a live chat to ask why the guy was rude to me I asked him how I could make a complaint about him and he told me I cannot and kicked me

I waited 2 hours to get into thst support chat

Life long customer signing out

Ok so here it goes:
1) got to be a mindreader to know when stock is available for the 3 hours every 2 or 3months.
2) You catch an online post that says get in the queue but because you weren't quick enough you miss out.
3) You eventually get lucky and get stock in your basket but it errors and kicks you back to a 5 hour queue and you miss out.
4) If you get something they delay it without telling you when oayment is coming out and dont always respond to queires.
5) They do sod all to stop the thousands of bots that buy up stock automatically.
6) Sometimes you get syock and pay and all seems great, until they cancel it with no explination at all.
7) You can receive an order and get the dispatch and tracking email AFTER its reveived!?
8) They know they have you over a barrell and just do not care. Dissappinting with all that money they cant invest in anything.
Peace out.

I give 1 Star because I can’t give 0.
What a shame, I had a pre order made, receive a confirmation. Everything fine… Until I received an e-mail to update my payment method. Pokémon center was canceling my authorizations! I’ve tried with others accounts/cards and the samething was happening. Even with visa card of barclays. I tried to talk with the support and they didn’t help me with nothing! Just said try again, if it doens’t work there is nothing else we can help you with. Terrible! Such a shame I will never use or buy anything from them again!

Made an order that got delayed. Then when they tried to take payment they said issue with payment despite plenty of funds. Now they ask me to update payment details which it won't let me. No support and and FAQ says "refresh page". So my order got cancelled.

Meanwhile on eBay people seem to have a few hundred units for triple the price so I know where my order went.

Great to know the Pokemon Company cares so little about their customers that a genuine person can't get anything whilst bots get hundreds of units.

Absolute scam of a company. Ordered a plush for my son at the start of September and now a month later it still hasn't been despatched and every attempt to contact the company is ignored. Avoid like the plague!!!

I am extremely disappointed with how Pokémon is handling its 30th Anniversary releases.

Once again, today’s release on 2 October has been impossible to access. Products were sold out before shops had even opened because people were queueing overnight. I have spent nearly eight hours refreshing websites, desperately trying to get an Elite Trainer Box, only to end up with nothing.

My 14-year-old daughter is autistic and has enjoyed Pokémon for many years. Like many other disabled children and adults, she cannot queue overnight or easily get to shops. It is heartbreaking to see her repeatedly miss out on something she loves because the current release arrangements do not take people in her situation into consideration.

I’ve even tried contacting individuals through social media to buy products, only to find that some are asking far more than the original retail price.

This is no longer just about missing out on a Pokémon product. It is causing real upset and stress for both me and my daughter. I’ve never known releases to be this difficult in all the years she’s enjoyed Pokémon.

Pokémon needs to consider disabled customers, children and families who cannot queue overnight or spend hours refreshing websites. There needs to be a fairer and more accessible way for people to purchase these products, rather than leaving so many genuine fans disappointed.

I have already raised these concerns directly with customer support, but my experience has been met with generic responses and no meaningful solution. I feel completely unheard.

Absolutely diabolical service from a company of their size. Trying to preorder Delta Reign, spent hours in a queue, added everything to the check out, came up with a error when paying. Tried to check out again, another error. Went to try again and it put me back in the queue! By the time I got back in they'd all sold out.

The Pokémon center does not respect it's fans and their system is awful considering this happens every since launch. If they cared they would fix the fundamental flaws or consider a random selection system via email for preorder allocation.

Don't get me started on the disgusting scalpers that use bots to purchase their products..

Worst ever website, has no care for regular fans, and does nothing to combat the bots.

Implement the Japanese model!!!!!!!

Pokemon delta reign drop was absolutely garbage. Got through the queue only to not be able to put anything into my basket. This isn’t the first time this has happened.

At this point just do a raffle system

First time trying to order stuff online through pokemon center all i can say is what a joke of a website and system. In que for nearly 2 hours and then get kicked out with 20 minutes left and restarted the time for the que to 6 hours. Then after waiting again i get notified by a friend that their out of stock, I waited just to be sure as no notification from the website and then i get an oops error somethings gone wrong and it tries to reque me again for another hour. Disgraceful absolute joke.

From a multi billion $$$ company and cant still get a working site for pre orders. Customers checkout and your systems screw up with bank security. Shows your all about profit and not investing in your systems.......
DO BETTER!!!!

I honestly don’t know how Pokémon Center thinks this is an acceptable way to treat paying customers.

I joined the queue for the Delta Reign pre-order and waited for over TWO HOURS for my opportunity to purchase the products I wanted. I did exactly what I was supposed to do. I waited patiently and followed the queue system.

Then, after wasting over two hours of my time, I finally got through — only to have Pokémon Center’s security system block me.

I was presented with an error saying:

“Oops! Something’s gone wrong. Let’s get you back on track, Trainer.”

I was then hit with an Imperva “Error 15 – Access Denied” page stating that my request had been blocked by their security service.

And before anyone suggests the usual excuses: I was NOT using a VPN. I was NOT using browser extensions or plugins. I was NOT using bots. I was NOT attempting to bypass the queue.

I was simply a genuine customer who had patiently waited in Pokémon Center’s queue for more than two hours.

Think about that.

Two hours of my time, completely wasted, because Pokémon Center’s own system decided to block me.

The whole purpose of having a queue is presumably to give customers a fair opportunity to access highly anticipated products. What is the point of waiting in a queue for hours if you can simply be denied access when you finally reach the front?

What’s even more frustrating is that the error page tells customers to disable VPNs, extensions and plugins as none of which applied to me.

I have screenshots of the errors, including the Imperva incident ID, so there is a clear record of exactly what happened.

This isn’t just disappointing. It’s incredibly frustrating for customers who have made the effort to be there at launch and have spent hours waiting for the opportunity to purchase products.

If Pokémon Center cannot reliably handle the traffic generated by its own product launches, then customers shouldn’t be the ones paying the price for it with their time and lost purchasing opportunities.

I genuinely hope Pokémon Center investigates these incidents properly rather than sending customers a generic response telling them to clear their cookies, disable their VPN or try another browser.

I did nothing wrong. I waited. Your system blocked me.

That’s the experience I was left with after more than two hours of waiting.

Absolutely unacceptable.