Pokemoncenter Reviews 

I waited in queue from 10:09am till around 4:05pm and i understand early on there were site crashes so I keep re entering and with good service, staying on the page, and no refreshing kept getting bumped out. I have multiple friends waiting with me with around the same wait time all make it through but me. I have an account and have done business before and never had issues till recently. Because of issues on your guys end i wasted all these hours and ended up with getting a try again button then error 15 an 17. This is very unsatisfactory and I'm a very irate customer having had to deal with this. And to top it off they say they won't respond to queue issues but they allegedly cant fix it. Yes they can

SCREW YOU POKEMON CENTER. LIMIT IT TO 1 YOU MONSTERS.

Trash website and queue system...refreshes over and over and waste multiple hours getting nothing. For a company worth this much, you think they could get their head out of their a** and figure it out.

What an absolute appalling system they have in place for pre-orders. Wait 3 hours in a virtual queue just for it to recycle you through the checkout phase and then kick you out to the back of the queue, expecting for you to wait another couple of hours. Total waste of time, overran by bots and doesn’t let you purchase a simple pre-order

Absolute rubbish, havent been able to order what I want for over 12 months, moreover joined a 1000 hr queue (thats what it felt like) only to see hundreds of the product being sold at ridiculous amounts on Ebay whilst I was queuing. Just the worst experience in shopping EVER.

Unable to purchase due to their terrible website! I’m surprised such a large business isn’t able to produce a half stable website! .. I’d give it 0 stars if I could!

The site constantly is just refreshing anytime a big drop happens. It lets bots in and kicks actual people out. I got stuck loading after I finally got in for the 30th anniversary drop just for it to never let me leave the home page and it eventually just spit me out back into que. I just don’t understand whats so hard about making your site not so buggy and trash when your a billion dollar company.

Joke company, worth billions but somehow can't get any product into customers hands.

Just preordered pitch black fist time getting any thankyou

Rude and incompetent support. They also seem to allow scalper bots to buy all their products, whilst IP blocking genuine buyers.

PLEASE DONT BUY FROM THIS COMPANY THEY WONT REFUND YOUR MONEY THEY HAVE RECEIVED MY ORDER BACK 3 WEEKS AGO AND NO REFUND THEY ARE A SCAM NO CUSTOMER SERVICE

The worst website in the world. For 3 years I've been checking everyday, everything is out of stock. I seen a screenshot where somebody bought everything in one go. They are a site for scalpers is all. Complete waste of time to go there. Unless you know how to order from here, it's not possible for me. I'm in UK. Maybe that's why idk. I've reached out and the reply is just a generic we understand your frustration but no offers to pre order or save an order. Its just first come first serve, but as I said earlier, one person can buy everything at once somehow.

Have tried multiple times now to purchase via a drop on this site and have failed every single time. If your place in the queue is too far back, there won't be any stick left, which is fair enough. But several times now I've got to the end of the queue for the site to crash and put me to the back again. Other times I've added items to cart and been unable to checkout. Again another few times I've gotten as far as confirming payment on banking app and it's crashed. So much time spent doing 'are you human' checks and refreshing crashed pages and you cannot physically get anything. Why there isn't a hold time on items in your basket at the very least is a mystery. This site is designed for people who have set up automated processes to buy items. For us mere mortals it's a lottery.

The most inexcusable experience I’ve ever had with customer service. They made me wait 2.5 months for answers regarding my order. First it was “wait a few weeks for the package to update on the tracking” then it was “the package is no longer at the facility but was picked up by the driver and they have to investigate what happened to the package” and now it was “package was lost. Sorry here’s a refund” I’m sorry I don’t want a refund. You’re Pokemon center. Send me the product I paid for. I’m so sick and tired of only getting options to buy things anywhere from 2-4 times msrp because they cater to scalpers. It’s disgusting and ridiculous. Instead of offering me a refund 2.5 months ago they decided to string me along for 2.5 months in hopes of my package getting to me! Ridiculous. Agent_Brown, you’re a trash representative. I cannot believe you’re employed.

Zero stars wait in cue for hours only to be shown a sold out screen. Im done with whatever kind of business this is you are a terrible way of lying to customers while only selling to resellers. Stop lying you pos individuals!

Utter waste of time. Three times now this site has had me wait over an hour only to have my payment not get accepted and get transferred back into a queue. How have you still not figured this out. Thanks for literally nothing.

Once again another issue at checkout on a pre-orderable item.
Waited patiently added my item to the cart got to the card payment screen. Entered the txt validation code from my bank. Then my second round of security captcha and then put back in the queue again for another 1.5 hrs....I refused to waste any further time due to the last time I attempted to purchase from the website.
Messaged customer service and received a generic message about signing in and checking your address etc. All of which I was doing.
Thanks but no thanks Pokémon

Sent an item for a refund and received a notification it had been received by Pokémon center on 17/06/26. It has now been 2 weeks and the money has not been refunded into my bank account

3 months with no refund and no real contact , have sent SEVERAL requests and have received the same 'were looking into it' comment.

Would give this site 0 stars if I could.
Couldn't access my account since January and reached out multiple times about it and was repeatedly told they are 'working on it'. Reached out again 2 weeks ago without any reply at all.
Horrible customer service, worse site.
Multi-million dollar company folks!