Pokemoncenter Reviews 

Horrible experience overall.
Pokemon center website treads very closely to or downright violates multiple consumer rights mainly:
- not allowing any ability to cancel orders (legal right in the UK) & making returns exceptionally difficult (also a legal right).
- They have no direct or clear point of contact (legal right in the UK as well), form & chat bot are AI & auto response that are slow and do not result in any action.

Things are so poorly run with so much negligence and disregard to legal requirements and the customer experience that it turns into a borderline scam/fraud.
I am not ever going to go into how little consideration is given to accessibility or customers who may have a disability or any kind of imparement.

Accidentally put in the wrong address and wouldn't let me cancel nor change address. Nor did they offer any help or support me. Still to this day have not received my order. Absolutely shocking customer service and would never order from here again

Pokemon Center has really hit an all-time low.

This is one of the biggest companies in the world, yet it still can't manage its website properly during major product releases.

I completed checkout, received an order confirmation page, and then the site immediately kicked me out. For the next day I couldn't get back in because of maintenance, Error 15, Error 17, and huge queues.

When I finally managed to access my account again, I discovered my order had never actually been placed. Needless to say, I'm extremely disappointed.

To make matters worse, my previous Chaos Rising order never even arrived at my house.

This happens time and time again whenever a popular product launches. It's clear the current system isn't fit for purpose.

Invest in the infrastructure, increase server capacity, or move to an invite/request system like Pokémon Center Japan and Amazon already use for high-demand Pokémon products. Queue customers properly and send purchase invitations in batches instead of allowing the website to collapse every launch.

You're letting genuine customers down while scalpers continue to benefit.

Do better.

After waiting all day for new stock I got in the queue very quickly after hearing there was a restock. I waited 20mins in the queue and when I finally got to the website the new stock wasn’t showing and I couldn't purchase anything. I had friends that got on shortly after me who managed to buy everything they were after. It then crashed and I had to re join the queue but stock had sold out after waiting 4 hours

The entire way they operate, sell, promote, distribute their TCG is so bad. They need to do better

It is highly unfortunate that the most successful media company in the world has the worst online platform and logistics in selling one of the most sought after collectible products in the world. Unstable server, long & unpredictable waiting times, inaccurate delivery tracking system + missed deliveries, unresponsive customer service, etc. Think about your customers, think of all the hours they wasted waiting for a chance to buy your products! Why not follow your Japanese HQ and revert to a lottery system to ensure fair buying practices minimise scalping? Stop treating your customers like garbage.

A website that never has any stock, and when it does, you don't stand a chance against scalpers, this hobby is steadily being ruined by scalpers and Pokémon are unwilling to do anything about it, so much so that loyal fans are being driven out because we can't enjoy our hobby

As usual, they release a product and their servers crashed. I was queuing on and off for several hours because it went to a maintenance page every time it got to 1 minute remaining. Of course, after six hours of queueing, I finally get on the website and everything is sold out.
Useless. They know they are launching a product. All they are doing is allowing bots to buy their products at the expense of genuine players and collectors.

Worst website. Just buy somewhere else because the scalpers make it impossible to purchase anything at launch. Constantly get kicked out during preorders and releases. Site is always crashing. Just not worth the time.

I have been a fan of Pokemon for 30 years since the start of it in the USA. Always loved collecting plushies cards binders you name it but my recent experience with this website has been horrible. Truly nothing is being done to help the regular customers meanwhile the ones with automated purchasing AI get to buy out everything and sell it at 3x the cost. This is criminal and at this point is clearly condoned by the pokemon company. Thank you for ruining my child hood I’ll no longer be collecting anything that has to do with Pokemon.

I wish I could do less than 1 star. The is quite possible the worst website ever! For a company to have that many billions and can’t even be bothered to buy dedicated servers for there website!! Absolute idiots! After two years of trying for products and with hours and hours in ques. Having products in basket constantly to be met with so many error codes and bugs. People shouldn’t even waste there time ! I’m strongly considering stopping collecting. Just nothing is retail price anymore and Pokemon couldn’t care less about there days 1s

Hours in a queue. Error 20 on entry. Multiple 503 server errors after login. Forced to repeatedly log in. Basket retained but checkout impossible. Access eventually restricted. Returned 30 minutes later to find the site in maintenance mode.

At no point was I actually able to complete a purchase despite spending several hours trying. If a retailer knows demand will be high, the platform needs to be capable of handling it. Instead, customers were left wasting their time fighting technical issues at every stage of the process. A thoroughly disappointing experience.

Do not give money to this scalper supporting, IT illiterate company. Over 2 hours in the queue, then error accessing basket and finally error 17 banning from website. But go to youtube and will see scalpers sitting on thousands of boxes and cards.

Would give zero stars if i could. Constant errors, kicking me out, finally got the stuff in my basket only for it to crash and block me from re entering. Complete and utter joke

Very bad internet is very slow I wait press for 5 time not work now blocked IP address waste time very rubbish

The experience of trying to buy a new product for my boy has been absolutely horrible. Awful website, queuing system that constantly kicks you out, products bought up instantly by multiple bot accounts, payment system that sometimes works but most of the time doesn’t, constant site crashes and randomly getting IP blocked. How this is still going on in 2026 is beyond a joke, how a parent can actually buy a Pokémon product for their child without forking out a ridiculous amount of money is beyond me. If only we could give negative stars, the whole experience deserves that.

Due to their repeat lack of doing nothing to stop scalpers and its destroying the market and hobby

Imagine them claiming to fight bots while kicking out real people and collectors because they think you are a bot and bots buying everything up. Worst website and it's honestly the most retarded shit ever. Pokemon continues to fail over and over again. I think it's time to sue pokemon. They will be hearing from my lawyer very soon.

What a joke this server of theirs… been sitting waiting, came to remaining time 29minutes, and suddenly screen refreshed by itself, had to do the robot check and straight away time increased to 5 hours waiting 😀 Pokemon is literally playing with people minds and soles. Pokemon I feel is evil thing. It looked fun but not anymore FO Pokemon!

Worst online experience possible. Contant errors, getting kicked out of the que and timer reset, site crashing, server errors. All of the time spent to not be able to purchase a single item. Customer service is non-existent, besides an AI chat bot. What a joke in every aspect possible.