Pokemoncenter Reviews 

waited over a hr in que to get through and be denied access to site but bet loads of bots got through

Queue up for hours, genuine person trying to get some stock to open and I get an error, then blocked. But they let bots in and people buying 40 at a time...SORT IT OUT.

Absolutely shocking website!
I end up in a queue of 2.5hrs then you put it up to 8.5? How does that work? Then it's finally goes down I get on the website, put all items in basket and still website issues to the point I can't pay for my items and would you believe it, after trying to pay for 10 minutes, everything sold out! Clowns, you have this issue every time with pre-release, upgrade your servers to deal with it!!!!

Shocking service. Beware.
The first issue is with paying for the items, sometimes the order goes through easy, other times it won’t accept certain payment methods, or it will but then never send the items out.
And you can’t actually get ahold of anyone for customer service to sort anything out neither. Avoid. Something very dodgy about this site.

I'm truly shocked about the experience I had with this company.
I brought a grey t-shirt for my brother's birthday. I received a navy t-shirt. I work in retail and I know mistakes happen so I thought it would be easily solved.
Oh how wrong I was!
First I tried the chat online. It took an hour to get to talk to someone. I was asked for pictures of the product then she kept disappearing for 20 minutes so I was kept waiting. It was like they wanted you to give up? She then came back and said she couldn't help me. I asked if she had someone who could in which she replied with a blunt no. I honestly didn't know what to say.
I then tried emailing them and no reply. I then tried the chat again. Another hour wait and this time the person said I didn't order grey and didn't say a colour? I sent a screenshot to show of the order which clearly states grey. She then didn't knowledge that and just said I had to return the item for a refund. I said I don't mind returning the item but I expect a refund on the postage as well as that was £5 and not my mistake. She said she couldn't help with that and just finished the chat.

I'm just speechless. It's clearing the wrong colour t-shirt as it says on the order grey but instead it's like they don't accept they made a mistake. No apologies and just bluntness from them. Left me feeling like I'm to blame. Will return the top and not use them again which is a shame.

⭐☆☆☆☆ – A Masterclass in Anti-Customer Technology

Pokemon Center UK has finally solved the scalping problem.

Not by stopping scalpers, of course. That would be far too logical.

Instead, they've implemented a system that randomly decides genuine customers are actually dangerous, highly sophisticated bot networks attempting to purchase a single Pokémon product. Nothing says "customer experience" quite like being told you're a potential threat because you dared to visit their website.

Want to buy a new release? Sorry, your IP address has apparently been classified as suspicious. Why? Nobody knows. The website certainly isn't telling you.

The real beauty of this approach is that once legitimate customers are locked out, they get to enjoy watching the product sell out anyway. Then, as a special bonus, they can head over to eBay and purchase the same item from scalpers at two or three times the original price.

It's an incredibly efficient system:

Block genuine customers.
Sell out products.
Watch scalpers profit.
Repeat.

The irony is almost impressive. A website allegedly designed to combat automated purchasing ends up creating the very market conditions that make scalping profitable in the first place.

Customer support appears to treat IP blocking as some mysterious force of nature rather than a problem that could potentially be resolved. You're left wondering whether you're a valued customer or an international cybercriminal because you refreshed a page too many times.

If the goal was to make loyal Pokémon fans feel unwelcome while inadvertently encouraging purchases from resellers, then congratulations — mission accomplished.

I look forward to the next exciting release, where I'll once again discover whether I'm a customer or a bot.

I ordered a booster pack from Pokemon centre, the first time I’d managed to get any cards from them and when I received the box it was empty. The box looked in tact and they refused to replace the missing item or send a refund saying they are happy item was in the box when it left and courier confirmed it was delivered in tact. DONT ORDER FROM THEM. THE TAKE YOUR MONEY BUT DONT DELIVER THE ITEMS!!!!!!!

They cancelled my order for no reason, avoid this badly run company.

This company is dreadful, they sent my son the wrong order out, sent a cheaper product, will not respond to emails or send the product he ordered out ,now going through PayPal for a refund, think carefully before you order from this company.

Wrong item delivered and nothing but empty promises and AI generated b@llsh!t ever since.
No way to contact them so have claimed refund through PayPal. Will never use them again and will be writing to Pokemon company in Japan to report their dodgy business practices.

Absolute garbage, placed an order for preorder as i have many many times and my order was cancelled due to suspicious activity?? I have placed orders on Pkc for years and they don't even want to communicate

UK distribution is shocking..game shop announces restock they have less then ten items either your sending next to nothing or the shops are holding it all back.. Smyth's is the same que up for hours only for first ten people to be able to buy something everyone else no chance ...if your restocking shops you need to send more than ten items for a que of other 100 people at every shop !! It's ridiculous either your being scammed by your distributors or your just admin cases that can't get enough product out after 30 yrs of being in business!!

Given the negative reviews here, I wasn't sure whether to even try placing an order, but decided to give it a go. The payment process was a bit buggy, but did go through. Was fully expecting an email to say my order (2 plush toys and a pack of greeting cards) couldn't be fulfilled, but it didn't come. What did turn up, within 3 days of placing the order (which included a Sunday), was my complete order, packaged fine with no sign of damage/tampering. Perhaps I was just lucky or the items I ordered not problematic, but overall all good so far as I'm concerned.

Worst website ever, spent almost an hour in a queue trying to get an order in for Chaos Rising, when I finally got in the website wouldn’t work, just kept getting “Something went wrong” error, so ended up getting nothing, but of course scalpers were able to get in and clear out everything as always, had nothing but issues in the past with this website too even when there wasn’t a queue, honestly it’s an embarrassment to the Pokémon franchise.

Entered my card details six times and approved on my banking app, then got blocked from the website, absolutely scandalous yet again.

Got onto the site early for a pre-order, short queue (30mins), got in and bagged my items, confirmed payment with my bank, stuck on a loading screen and shoved back in the queue. 4hrs estimated time. Got down to 20 minutes and I’ve been blocked by Security for being suspicious!!! Ridiculous service. No wonder people end up buying from scalpers. Awful experience.

Mfs are trash waited for over a hr to get blocked by website straight garbage ass site

Waited in a queue for 6 hours to try and buy something TCG anything TCG and no sold out, the fact they have the most basic security to stop the bots that doesnt work is crazy, Your not helping the Pokémon community grow by letting these things happen!

The website is useless, will kick you out if thinks for a half a second you might be a bot. Been unable to get anything for months now.

I was surprised & delighted to find my delivery arrived the next day, despite a rough estimate of 7 days shipping. Products look great & very well made! I got a Jigglypuff plush & a Pikachu pin badge.