Pokemoncenter Reviews 

We have been long time customers to this site, and by we, I mean my whole household. This is a big pokemon household and we have purchased numerous Wand company pokeballs (nearly half of the ones available already purchased and in our display cabinets we buy many plushies and figurines and a vast collection of Pins as well. But all the money we spent and suddenly we are being blocked by their site saying it thinks we are a bot. They tell us the same as everyone else who are experiencing this that we need to turn off VPNs clear cookies etc etc... The thing is we dont use VPNs, we did everything they said to do and it still blocks us. This is due to their anti-Scalper/Bot detection, its WAY WAYYY too strong and its blocking real customers. When I went to live chat for help they were unable to do anything for us. We would share the chat log from them but we are unable to copy/paste the chat log here. They lost a big spending household because they are taking the anti scalper detection too far. We support them in being anti scalper, we are legit users though and we too are being blocked. They need better coding and maybe, NOT let their AI try to determine whos a scalp bot and who isnt, because obviously the lack of human coding is showing pretty strong, any amount of checks can show we are not a scalping household, we buy ONE of each thing we want not mulitples, and we dont go overboard, when we shop on the site its normally for wand company balls, Pins and plushies sometimes clothing items too, but we dont even buy the things most scalpers want (cards) we just want our memorabilia for our own homes. Losing customers is NOT good for them... They really should rethink how they program their site...

I ordered the life-size Umbreon plushie, but it ended up getting delivered to the wrong address (a random warehouse in York). Both DPD and the Pokémon Center support staff are gaslighting me that the error is somehow on me?! Don't you dare order at this website!!

Edit: After spending around 2 weeks arguing back and forth with the two support systems, they finally got the delivery issue resolved. The plushie itself is of good quality and reasonable in price, but I really could have done without the support nonsense.

I am really disappointed. I have been a regular and loyal pokemon center customer. I love opening packs and am probably one of the few people who actually opens my pokemon center ETB. However I just had a preorder cancelled with absolutely no reason given. I have been patient with the queues and the random website errors if you dare to click on anything too quickly, but this is really upsetting. I waited my place in queue patiently, was super excited to be able to order some perfect order and now the whole lot has been cancelled.

Update: apparently my order was cancelled due to suspicious activity or other reasons. But no-one will tell me what I did. I am not aware that I have done anything at all other then purchase from the pokemon center! I dont use bots. I dont place multiple orders. I dont resell sealed products. It is very upsetting and frustrating

Worst bot stopping system ever. Been a loyal customer for around 5 years since the UK site opened, now i can’t even get to a product without being blocked multiple times, and then they give you a generic oops page that suggests things to do but in reality you need a degree to turn off and change all these settings. Worst website i’ve used and now i can’t even get on at all, used to sometimes get through after trying for hours but now nothing. Joke of a site

Extremely poor customer service, irresponsive, not helpful at all.

I pre ordered the newest pokemon game, it seemed to take a while to dispatch which had me worried but they sent it on royal mail 24 and arrived for release day! With my 'free' gift which i love even if it wasn't at all free lol

The website did randomly ban me at one point saying i was a bot but that seemed to resolve itself

Had to send back the 2 items over 2 days first came returned waiting fir refund, seccond repurchase if same decks box the lining was coming away from the inside of deck box was told to return and repurchase afternalredy spending £70 and not had the money returned yet voiced that I would like the item exchanged. Was told nothing and to send it bk for refund and id I still wanted item to repurchase I asked to speak to someone higher was told no that the messeges would be sent for review and that I wouldn't hear anything back..... I just wish there was a way to poast screenshots of the conversation on here to show how the full story

I think this is how the Pokémon centre is now, dont really care about their genuine collectors who want the product, produce enough for the scalpers to get it with their advance bots which get locked out less then a real person. You have to join a discord to get alerted when they drop product and then if you get past the errors have the worlds smallest chance to get a product. Awful stock supply for the demand, awful customer care for genuine customers.

Have to go through the verification about 100 times before i can get into through happens everytime i try, absaloute joke ive never successfully got through the queuing system on here and this time it wont even let me passed this autocaptcha nonsense for such a giant company the system is one of the worst ive ever used and has now pushed me to give up with pokemon all together as i am not spending ridiculous ammounts on the products you bulk sell to scalpers, pokemon dont care about the fans in the slightest, spent years building up this fake hype helping to make cards scarce to come by

They gave me an error at checkout. It turns out, I was charged $23, without them actually placing my order.

My son ordered something and they sent the wrong item. A few emails later nothing has been resolved. They don't have a complaints department. I sent evidence they asked for just to be told its being reviewed.

Bought merchandise at Pokemon Center at the Europe International Championship 2026 and they incorrectly charged me for a more expensive plush but didn’t realise until I got home as it was a plush my child picked up. Contacted Online support as instructed by the receipt as the championships had closed by then. However all I was told by online support is that they can’t do anything even though I showed them clear evidence of the purchase and the photos that I got charged incorrectly. Even though I saw the staff scan the item, lesson learned that I should check my receipt as you can’t trust anyone. Hopefully no one else got bitten by this error by the Pokemon Center. Will have to try get my money back via my credit card. For such a big money making organisation, I thought they would have better customer service. What a joke.

I simply should have checked this page before ordering. I have ordered a hat and a plushie. I have only received the hat. I've been fighting with their AI support to try to either get the plushie sent or a refund. I was calm at the beginning but by now it's clear their customer service is inexistent. I'm so disappointed as this was my first order and I was excited to order more in the future.

🃏 Greg and the Great Pokémon Heist: A Tale of Cancelled Orders and Customer Service RACISTS!!! 🎪

Well well well, Pokémon Center — the sacred temple of overpriced plushies and checkout queues longer than a Disney lightning lane. You had one job. Just one. Take my order, send me my limited edition cardboard crack, and let us all pretend we’re still ten years old and life hasn’t kicked us in the Pokéballs.

But no.

Instead, release day arrives, and my order vanishes like a rare spawn on 1% encounter rate. No warning. No email. Just radio silence and shattered dreams. I check my inbox, nothing. I check the dispatch tracker, nada. I check my soul — still hollow. Enter: Greg the racist Mr MIME Cosplayer. Racially profiling me with all the decency of a homeless man emptying his guts into a bin. He abused me like apartheid had been reincarnated and trigger was the dictator.

Ah yes, Greg. The digital Del Boy of customer service. Man’s tone was like I’d just tried to flog him knockoff Poké Balls out the back of a van in Peckham. Apparently my completely legit order had fallen under the sacred corporate umbrella term of “fraud.” Fraud, Greg? Fraud? Mate, I’ve spent more money with your store than Ash spent chasing that useless Charizard’s loyalty.

Greg spoke like he was the final boss of the Anti-Fun Department. Condescending, vague, and suspiciously enthusiastic about the word "policy.” Probably wears a lanyard to bed and thinks 'customer experience' is a cryptid.

When pressed for an explanation, all I got was a half-baked response about "system checks" and "suspicious patterns" — like I’m some sort of black market booster goblin operating out of a hollowed-out bin behind WHSmiths.

Let’s be honest — if Pokémon Center were a gym, it’d be run by Mr. Mime and Greg would be the one guarding the door saying “no entry unless you're prepared to be gaslit.”

No refund email. No apology. No solution. Just the distinct feeling I’ve been mugged by a company so wrapped in nostalgia that they forgot basic decency. Somewhere out there, a warehouse worker is probably slow dancing with my cancelled order, whispering “Greg said no” into its shrink wrap.

1/5 stars.
For the plushie I never got.
For the email I never received.
For Greg — who clearly mistook me for Del Boy and himself for the Monopoly Man of Fraud Prevention.

If anyone needs me, I’ll be sat outside Pokémon Center dressed as Pikachu with a cardboard sign that reads:
“Cancelled by Greg, 12 years a slave, Send help. And ETBs.” 🪧⚡

I would give minus five stars if that were possible, as this is the worst customer service that I have experienced. I bought a toy from their website for my granddaughter's birthday, they sent the wrong item, so I returned it immediately. That was straightforward enough, but getting them to refund my money took over two months and I only received a refund once I had involved my bank. In short, avoid this company, or if you must buy from them make sure that you use a credit card so that you have back up in the event of a negative experience such as mine.

Sent wrong item which was a Christmas present. Numerous emails, proof of purchase etc. Still going on since Christmas 2025.
Appalling service. AVOID

I had a preorder standing for several months, already having authorized the payment with a credit card. When the product was ready to ship, they asked me to reconfirm the credit card transaction.
I kept getting errors on their site, despite the payment showing up in the banking app. I tried multiple browsers, incognito, even asked friends help and used their credit cards, but it kept giving a worthless nondescript error and refused to work.
Support kept sending the same cookie cutter replies, and bolded new parts.
This entire experience upset me greatly, I have never had a more inhumane experience and would give them 0 stars if possible.
Avoid this company like the plague, they do not deserve your business.

Terribly run, shady and unprofessional. Bought a plush top in November that was supposed to be a Christmas present for my sister. After a few weeks without it arriving, I noticed I had no emails, confirmation or update, from them. So i didnt even have an order number to chase them with. I contacted customer service and they found my order and gave me tracking details. It said it was awaiting carrier pick up so I assumed it would be with me soon. It never arrived. Fast foward to January when Im back home, and I contact their customer service. They immediatly say they will refund me and thats the only option. Refuse to honor the order. My sister really wanted this specific plushie and now its out of stock.

They use FedEx which in itself is a mistake. They threw the package down an outer stairwell alongside a pile of garbage and sent a picture of it proving delivery. When I contacted them saying that was not the address and the package wasn’t received, they said they would do nothing about it and any further communications would not be answered. Thankfully PayPal refunded my money. Pokémon center is THE WORST.

Awful website. Always broken, trying to place orders and buy things I always get access denied or security prompt, then the recaptcha never works.