Pokemoncenter Reviews 

Pisstakers.

Spent my entire day trying to order a drop just to get kicked out after the link kept error coding.

Dont waste your time.

Such poor service. Nothing ever works right, website always crashes orders can get cancelled for no reason. Things are never in stock and ever time there a pre order drop bots get everthing

SHOCKING EXPERIENCE - 2ND TIME IN A ROW!
SHOCKING EXPERIENCE. ITEMS IN THE BASKET AND CANNOT CHECKOUT.

USED MY TWO DEBIT CARDS BOTH WITH PLENTY OF FUNDS AND HAS BEEN A SHAMBLES. NEVER HAVE I EXPERIENCED SUCH A TERRIBLE CUSTOMER EXPERIENCE AND JOURNEY!
PLEASE SORT THE PAYMENT SYSTEM OUT!

anti-bot system is so so so so so bad. last time i ever attempt to spend my money there. i'd actually rather just miss the drop and fight scalpers at this point.

how fun, eventually the only people getting product will be scalpers...

awful. awful. awful.
corporate greed devouring children's joy.
this world....

What a joke this site is delta reign drop comes out im on instantly small queue log in hit pre order tab for it to kick me. Go back on to have to queue for 6.5 hours.

DO NOT BUY from pokemon center EVER! After waiting in que to have a Chance to BUY the product.... MOST ALL was sold out... what little I could get that was still available arrived damaged. Started trying to contact customer support on the 17th of sept. WAITED ALL DAY in que to chat. never got to. after 3 days I got an email that basically closed the chat in under 9 minutes. i didnt even see it till the next day. now here we are attempt 4 or 5. people keep getting ahead of me in que, I have NO IDEA HOW but its really frustrating. and the wait time keeps goin up. at one point there was 1 person ahead of me... the it went up to 40. was under 20 minutes now its1-3 hours. been waiting since before noon. its 12:48. WHO HAS THE TIME to wait for this crap. IM DONE WITH pokemon center.

Brought a jacket for my son for his birthday he absolutely loved it fit like a dream I had notifications all the way through delivery to let me no where it was and it was delivered on time very happy thankyou

stole my money and kept the item! I returned a tshirt as it didn't fit. They kept the t-shirt and wouldn't refund me either. Had to get a refund via the credit card company due to the games they were playing. How can they feel it is right to keep the returned t-shirt and the money too? That's stealing!

My plushie arrived within 2 days of ordering. I would have ordered more but they were sold out.

My preorder was cancelled without absolutely zero notice. I also had no warnings about when payments would process and when shipping would happen. Now I have no second chance to have money on the card I payed with I don’t regularly use that card and forgot about it and had absolutely no warnings. Didn’t even want a warning about my card not being able to pay just wanted a little warning to “be ready we are shipping on this date make sure your payments are ready” but no just boom cancel on a random day and won’t let me have another chance even after giving no notice.

Ordered trainers, never turned up, no communication, eventually got an email saying order couldn’t be filled. Shambles

Steer clear of this shambles of a company.

I placed an order for a bag for my son NINE days ago. The bag was in stock.

Today I got an email from them telling me my order has been cancelled.

I checked the site and the bag is now out of stock.

Absolutely appalling company.

I’ve complained to trading standards.

Made an order in the 4th of August. It’s now the 19th and I have had no update on my order. Went to chat where they told me it would be escalated - no timeframe given for a time / date when. There is no way I can even make a complaint. I’m not one for makings complaints, but i won’t be using them again in the future for sure . As of now still waiting , as I was on the 4th when making the order.

Awful website. Allows bots to buy up all the stock forcing actual fans to buy from elsewhere at ridiculous prices.

​Absolutely appalling service. I placed a high-value order (£300+) directly with the Pokémon Center UK for exclusive Pokémon Center Elite Trainer Boxes with two boosters as the main 11th birthday present for my son. What followed was an absolute masterclass in logistical incompetence and zero customer care.

​Their chosen courier (Royal Mail) misrouted the package on an absurd 1,000-mile detour, sending it over 500 miles away to Inverness, Scotland on the exact Saturday of my son’s birthday instead of delivering to South Wales. My 11-year-old was left heartbroken and empty-handed on his special day.

​When the parcel finally arrived days late, the damage was evident: the corners of the exclusive Elite Trainer Boxes were heavily crushed looking like they had been kicked about the place and the factory seal torn in the corners. For sealed collector items sold at a premium directly by Pokémon Center, the value and presentation were completely ruined by unnecessary courier handling.

​When I raised a formal complaint with undeniable tracking proof and photographic evidence, customer support ("Agent Firis") took weeks to respond, repeatedly hid behind robotic copy-pasted scripts, and claimed they "do not offer remediation for damaged packaging" because it is "normal wear and tear."

​They refused to escalate the case to a manager, completely ignored UK statutory consumer rights under the Consumer Rights Act 2015, offered zero goodwill gesture or partial compensation, and aggressively closed the ticket stating future messages would be ignored. Their only "solution" was to tell an 11-year-old to surrender his sold-out birthday gifts for a refund.

​For a multi-billion pound brand targeting collectors and children, their customer support is utterly unfit for purpose. Buy elsewhere if you expect items to arrive undamaged or care about decent customer service.

Couldn’t cancel an order they didn’t dispatch when I asked them to (as I’d been waiting 11 days for the order to ship) but then decided they could cancel it due to a cyber attack at one of their partner’s fulfilment centres. Valve informed their customers 3 days ago, Pokemon Center knew about this cyber attack and have offered a measly 20% off a future order as ‘good will’. An 11 day wait for in stock items to be dispatched is one thing, hiding a cyber attack that other companies have reported days earlier is another and then offering 20% off a new order with a one month expiry is insulting. The timeline of the cyber attack is interesting in that they kept orders open during this time but made no acknowledgement of this happening.
Awful company.

A truly awful website with the worst customer service I have ever received. While the Garchomp figure I ordered was of beautiful quality, it arrived broken. For such an expensive figurine, I was hoping for better packaging and care, but I was nonetheless happy to go through the returns process. I was annoyed that the process didn't directly offer replacements, and instead offered refunds after which you could re-order the item.

Contacting support about the return was a nightmare, plagued by AI and incompetent chat agents who didn't have answers to some of the simplest of questions. I was promised multiple times that I would receive follow-up emails, which was a lie. After a week and a half, I received nothing. At first I just wanted a replacement figure, but now I want nothing to do with this site for the rest of my time on this earth. I tried leaving a bad review on the figure to warn people about the experience, only to find that it was never posted due to PC censoring their site.

I am greatly disappointed and strongly urge anyone else considering this site to reconsider ordering any figurines. If you are like me, you probably don't want to risk spending $300 on a figurine that is going to come broken and cause you a lot of grief.

Have been waiting for 10 days. Order has not even been processed yet. I also can’t cancel the order now even though my order hasn’t been processed. It was supposed to be delivered in 3-6 days. Customer support can’t tell me if I will have to wait days or weeks or months. It would’ve been ok if it was an order for myself. But my two very young kids spent all their pocket money on items to play with during the holiday. I taught them about buying authentic items and not fakes. Now I have to tell them that the authentic items may only arrive in a week or a month or a year or never. Who knows? Absolutely no customer service. And I’m stuck in a purchase agreement in which they did not do as promised.

Absolute disgrace of a site. Nothing in stock because scalpers buying it all. They need to keep up with demand. Spend hours waiting and waiting then website crashes.

I’ve made multiple orders online and have always had a positive experience. Payment page can be glitchy, but by submitting the form again, this pushes it through - i’ve never had a double charge. My recent order was placed on a Sunday and received by Tuesday so amazing service! Product choice and quality always brilliant. Very happy