Polarbuild Reviews 

We asked Polar build to take over a project which we contacted them for before. The builders we chose were the cheapest options and we were let down massively.
The cost of the additional works were more costly now and then expected works took ages to make right.
Polar build were great with quality of work and price .
Highly recommended

Polar Build Ltd presents itself as a professional, transparent, and cost-effective construction company. Based on my experience, this was not reflected in the service provided. I found comparable or better options elsewhere at significantly lower cost.

I terminated my contract following repeated issues with professionalism, communication, and quality of work. One of the most serious concerns involved contractors entering and using my personal space and belongings without consent. Despite raising this, it continued, including an incident where a refrigerator containing medication was unplugged, resulting in spoilage.

Communication and conduct from the business manager were frequently unprofessional. I experienced dismissive interactions, including being recorded during a meeting without consent and concerns about delays and accommodation not being handled constructively. After multiple attempts to resolve issues, I was forced to raise a formal complaint.

After informing the owner verbally of my intention to terminate, I received an immediate termination notice from the company, which differed from the contractual notice period expected of me. A detailed follow-up email sent on 30/11/25 requesting a formal handover and addressing outstanding issues received no response, despite assurances of a reply within 7 working days.

I was charged tens of thousands of pounds for work that was incomplete, delayed, or below acceptable standards. Much of it required correction by another contractor. Issues included defective plastering (cracking and detachment), incomplete and potentially unsafe electrical work without certification, and plumbing installations that did not match agreed specifications. A different and unsuitable boiler was installed, with no certification provided.

Heating and electrical systems were left unusable during winter, requiring alternative accommodation. Appliances supplied did not match agreed specifications, and at least one was second-hand.

A planning application I was quoted £5,000 for was never submitted, and no evidence of it was provided.

Project timelines were misrepresented. Despite assurances that the project was ahead of schedule, key milestones such as kitchen design and ordering were delayed without clear justification. I frequently had to chase for updates and received inconsistent information.

Project management was lacking. I had minimal contact with the assigned project manager and received little proactive communication. Internal operational issues within the company also impacted the project.

My property is a Grade II listed building, and I was given incorrect advice regarding planning and building consent, which could have exposed me to legal and financial risk. Additionally, original features were damaged during the works and required specialist repair at significant cost.

The bathroom specification process was repeatedly restarted, reflecting poor organisation. Deadlines were missed, leading to extended temporary accommodation, which I initially covered based on written assurances of reimbursement (over £6,000).

Company equipment also remains on my property with no meaningful effort made to remove it.

To date, I have paid approximately £80,000 of a £155,000 contract, yet only a small portion of the work was completed, and much of that required redoing. Overall, this experience resulted in significant financial loss, delays, and disruption.

The experience was simply faultless , as usual there are always elements of construction which will be unexpected.
Polar Build were simply great , finished our project on time and budget despite numerous changes we made along the way.