Polly.co.uk Reviews 8.562

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant customer service from Lewis Routley. He updated my cover to be more relevant and sorted my partner's cover from scratch quickly and without fuss. He made the options clear and easy to unders... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have just insured myself with polly life insurance! I spoke to a lovely man called Lewis Routley, such a chatty and happy man had a good laugh but also was very very professional! he understood and... Toon meer

Beoordeeld met 5 van de 5 sterren

John Byrne was absolutely brilliant, what a lovely guy and made it totally painless - sorted us out, felt honest and personable, didn’t feel like I was being upsold or sold what I didn’t need. And we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

James Green really helped myself and my partner today with insurance quotes and getting us set up with some cover. Very helpful and answered every question we had with no issues. I didn’t feel pressur... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verzekeringsmakelaar

Geschreven door het bedrijf

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

9K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

I spoke with Johnathan who was…

I spoke with Johnathan who was extremely helpful and friendly. Fired through all the relevant questions and helped me with a great quote. Was happy to answer my questions and the process was very straight forward.

12 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Simrat,

Thank you so much for the kind words! It’s great to hear that Johnathan made the process so smooth and straightforward for you. We take pride in being both thorough and friendly, so I’m glad he was able to get those questions answered and land you a great quote.

We’re thrilled to have you with us—welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Emma was so friendly and made…

Emma was so friendly and made everything so easy

12 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

We are so happy to hear that you had such a positive experience with Emma! Thank you for your feedback & welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Excellent customer service

The guy on the phone, James Green, made talking about my worries and desires to secure my little girls future a little less scary. He was professional and talked me through the process every step of the way. The cover is inexpensive for what it will help should the unthinkable happen! Great customer values.

12 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Jade,
Thanks very much for your positive feedback! We're glad that our protection advisor, James, was able to guide you through the process and secure that financial protection for peace of mind. Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Had an amazing call today with Joseph…

Had an amazing call today with Joseph Trupia to set up my life insurance and he was incredible, was really worried about being a young mom and how life insurance would actually benefit my family’s life but he gave all the right answers and was very supportive made me feel at ease even with our accent barrier trying to spell😂

12 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Katie,
We're so glad to hear that your call was great with our protection advisor, Joseph! We're happy that we could provide the right answers and support for your family's needs. Thank you for the review and welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Great service from Joseph Purnell

Great service from Joseph Purnell - would recommend him personally for any dealings with Polly life insurance

12 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Hannah,
We're happy to hear that you had such a positive experience with Joseph. We appreciate your recommendation and thank you for sharing your feedback with us. Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Brilliant cover offered

Brilliant cover offered! Special thanks to James Green who made the questioning stage a breeze! 100% recommend

12 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Maria,

We really appreciate your kind words and are so glad to hear that James made the whole process super smooth and easy for you!

Thanks so much for the recommendation — and welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Life insurance review

Had a call from Tommy Miles at Polly today for my life insurance review and Tommy was so friendly and helpful and made the whole process super easy!
Thank you so much 😊

12 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Kayla,
We're so happy to hear that Tommy was friendly and helpful and made the review process super easy for you! Thank you for sharing your positive experience. Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

I was contacted today by James Green…

I was contacted today by James Green after asking for a quote online. James was a breath of fresh air to speak to, he didn't try to make me take the most expensive option and instead gave me a few options and was all about getting a price that wouldn't put any financial pressure on me. He explained everything in detail and made the process easy instead of overwhelming. I would definitely recommend, I came away with a price and cover that suited me perfectly and a nice overall experience.

11 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Katie,
We're happy to hear that you had such a positive experience with our Protection Advisor, James. It's great to know that you felt well-supported and informed throughout the process. We appreciate you recommending us! Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Nothing else to say except from…

Nothing else to say except from incredible!!
Lovely man who i spoke to Lewis Routley, very thorough within what cover i was able to get and pricing also very nice to speak to someone on a personal level. Great guy, my family and friends will now be applying and looking into life insurance.

11 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Lucy,
We appreciate your kind words! We're so happy to hear that you had a great experience and that Lewis was so helpful. Thanks for recommending us to your family and friends! Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Fantastic service

Had a policy review with Emma Hayes who was accommodating to my time restrictions, lovely, friendly and efficient. Emma was a pleasure to deal with and made a tedious job of reviewing my policy a breeze!

11 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Taryn,
Thank you so much for your lovely review! We’re delighted to hear that Emma was able to accommodate your schedule and make your policy review such a smooth and positive experience. Thanks again for taking the time to share your experience with us!

Beoordeeld met 5 van de 5 sterren

It was really reassuring

It was really reassuring to have something that could be quite stressful and daunting be carried out with compassion, sensitivity and a bit of friendly humour.
Johnathon Cartlidge made the process quick and easy and left me with the peace of mind that my family will be locked after if the time came.

11 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Emma,

We're so glad the process was quick and easy. It's great to hear you have peace of mind knowing your family is protected. Thank you for your review & welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful. Got all the information I needed to take out life insurance with Polly.

11 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

We're happy to hear that our services were helpful and you obtained the life insurance information you needed. Thank you for your positive feedback! Welcome to Polly!

Beoordeeld met 1 van de 5 sterren

PUSHY AGENTS

We need life insurance and I was interested in Polly, however after completing an online form I received a call straight after and advised I wasn’t available. The agent was pushy and wanted to know a time they could call back. I said 3 times I will contact them. Before I could say bye they hung up on me. I then received another call 5 minutes later from a different number and I explained the call id just received and told them to remove me from their calling list as I found it very disrespectful. They were very short with me. Very very pushy! I am assuming they get commission!

11 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Josie,
Thank you for your feedback, and we’re sorry to hear about your experience. We appreciate that receiving repeated calls after advising you were unavailable would have been frustrating, and we apologise for the manner in which the interactions came across.

We always aim to provide a professional and respectful service, and your comments have been noted and will be reviewed internally. We have also requested further information so we can investigate this matter fully.

We can confirm that if you requested to be removed from our contact list, this should be actioned accordingly. Thank you again for bringing this to our attention.

The Polly Team

Beoordeeld met 5 van de 5 sterren

Very helpful and reassuring

Very helpful and reassuring. Lovely and chatty! Thank you:)

11 mei 2026
Review zonder uitnodiging
Logo Polly.co.uk

Antwoord van Polly.co.uk

We're so happy to hear that our team was helpful and reassuring, and that you enjoyed your experience. Thank you for the lovely feedback! Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, friendly and reassuring and didn’t take too long, and all my questions were answered. Thank you Jonathan Cartlidge

11 mei 2026
Review zonder uitnodiging
Logo Polly.co.uk

Antwoord van Polly.co.uk

We're happy to hear that you had a great experience. We appreciate you taking the time to share your feedback, and we're so glad Jonathan answered all your questions! Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Really quick response

Really quick response, really friendly customer service

9 mei 2026
Review zonder uitnodiging
Logo Polly.co.uk

Antwoord van Polly.co.uk

We're happy to hear that you found our customer service to be friendly and quick! We appreciate your positive feedback. Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

excellent experience

I had an excellent experience working with this life insurance company from start to finish. The entire process was straightforward, professional, and much less stressful than I expected. They took the time to explain all my options clearly and helped me find the right coverage for my family’s needs without any pressure.
A special thank you to Andrew Thompson for his outstanding customer service. Andrew was knowledgeable, responsive, and genuinely cared about making sure I understood everything before making a decision. He answered all my questions promptly and made the whole experience smooth and reassuring.
I highly recommend this company to anyone looking for trustworthy and reliable life insurance services.

7 mei 2026
Review zonder uitnodiging
Logo Polly.co.uk

Antwoord van Polly.co.uk

We're happy to hear that you had such a positive and straightforward experience with Andrew. We appreciate your kind words and are so glad we could provide you with the right coverage for your family's needs. Our team aims to make the process smooth and reassuring. Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

I had a phone call by Martyn Gavin who…

I had a phone call by Martyn Gavin who was so helpful and polite. He made me feel at ease throughout the whole process and we managed to find a suitable policy for me and my family. I can’t thank him enough. 100%recommend using this company

8 mei 2026
Review zonder uitnodiging
Logo Polly.co.uk

Antwoord van Polly.co.uk

We're so happy to hear that you felt at ease and found a suitable policy for your family with our protection advisor Martyn! We appreciate your recommendation and thank you for the 5-star review. Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Super helpful

Andrew was super helpful, friendly and I did not feel pressured into signing up to anything. Everything was done efficiently and I came out of it with a policy that suits me better. Many thanks!

8 mei 2026
Review zonder uitnodiging
Logo Polly.co.uk

Antwoord van Polly.co.uk

We appreciate you choosing us! We're happy to hear that the guidance you received from Andrew was helpful and efficient, and that you found a policy that suits you better. Welcome to Polly!

Beoordeeld met 5 van de 5 sterren

Fantastic Customer service

I spoke to Micheal Mccarthy this morning and he was awesome. He explained every step in clear simple terms ensuring I understood everything. Micheal is a rare gem and deserves a million stars, he answered all my questions with an in-depth and vast knowledge wrapped up with such patience...this guy is a genius...I will definitely get family and friends to take out an insurance policy with Polly. Thank you Micheal, you deserve an award.
If you want a stress free telephone insurance consultation...... Micheal is the best choice...

8 mei 2026
Review zonder uitnodiging
Logo Polly.co.uk

Antwoord van Polly.co.uk

We appreciate you sharing your experience. It's wonderful to hear that the consultation was stress-free and informative with Michael. We're so glad that you felt supported and understood every step. Thank you for recommending us to your family and friends!

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