Brilliant customer service from Lewis Routley. He updated my cover to be more relevant and sorted my partner's cover from scratch quickly and without fuss. He made the options clear and easy to unders... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have just insured myself with polly life insurance! I spoke to a lovely man called Lewis Routley, such a chatty and happy man had a good laugh but also was very very professional! he understood and... Toon meer
Bedrijf heeft geantwoord
John Byrne was absolutely brilliant, what a lovely guy and made it totally painless - sorted us out, felt honest and personable, didn’t feel like I was being upsold or sold what I didn’t need. And we... Toon meer
Bedrijf heeft geantwoord
Absolutely incredible service! Great price per month too and very helpful with any questions I had. The gentleman that helped me with my policy - Gary Roberts - was brilliant, incredibly helpful, k... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Contactgegevens
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Verenigd Koninkrijk
- hello@polly.co.uk
- polly.co.uk
4,8
Uitstekend
9K reviews
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Had a great experience .Lewis hepled…
Had a great experience .Lewis hepled with getting an affordable quote after thorough check.
6 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
We're glad you had a great experience with Lewis and appreciate that our team provided a thorough check and affordable quote. Thank you for your feedback! Welcome to Polly!
Very polite
Very polite , understanding, was lovely to speak to an very helpful ,very bubble and refreshing Umesh Parmar thank you
6 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
We appreciate your kind words! It's great to hear that you found your conversation with Umesh so pleasant and helpful. We're so glad we could provide a refreshing experience. Welcome to Polly!
Honest customer service
I received an honest customer experience from Umesh. He explained all aspects in great detail, asking questions and explaining them to ensure that I understood what they meant. It was a valuable experience for me as I was able to make an informed decision.
25 maart 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
We're so glad to hear that you had such a great experience with Umesh! Thank you for sharing your feedback, and welcome to Polly!
Good experience
James Green has just set me up. Clear explanations, patient with me and it was pretty quick and easy to do. Would recommend. Only criticism is I have had a lot of calls since my initial online quote. Would recommend just phoning in the first time .
6 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Thank you so much for your review! We’re really pleased to hear that James made the process clear, quick and easy for you, and that he took the time to explain everything patiently.
We also appreciate your comments regarding the number of calls after your online quote. Customer feedback like this is really valuable to us, and we’ll certainly take it on board as we continue to improve our customer experience.
Thank you again for the recommendation & welcome to Polly!
Antwoord van Polly.co.uk
We're so glad our advice was helpful to you! Thank you for your positive feedback; we appreciate it greatly. Welcome to Polly!
Received a call today from Daniel…
Received a call today from Daniel Platt. Very helpful and explained everything to be fully so it was clear what I am covered for. I was very undecided on which provider to use and wanted the best cover for my son but I definitely make the right choice with Polly
5 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
We're happy to hear that the information provided by Daniel was helpful and clear. We're glad you feel confident in your choice to provide the best cover. Thank you for your positive feedback. Welcome to Polly!
Fantastic customer service
I requested a quote from Polly.co.uk looking for cheaper and better life insurance protection. I’ve had a very positive experience following my phone call from Lewis Routley. From the beginning, the process of setting up my policy was straightforward and clearly explained. Lewis was very knowledgeable, friendly on helping me find the right coverage rather than pushing unnecessary extras. He also assisted us in looking for life insurance for my husband who we thought was not eligible for any insurance cover due to having a life long medical condition. Overall, extremely happy with the service provided by Polly.
5 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Thank you for the 5-star review! We're happy to hear that the process of setting up your policy was straightforward and clearly explained by our advisor Lewis. We're glad that you found suitable coverage, and we appreciate your feedback on the service you received. Welcome to Polly!
Life insurance
James was very helpful, gave me multiple options fitted to my needs, and was friendly and kind through out.
5 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
We appreciate you sharing your experience! We're happy to hear that you found the options helpful and the service friendly and tailored to your needs. Welcome to Polly!
Scott was very knowledgeable
Scott was very knowledgeable, accommodating with all my questions and very patient. Overall great customer service
5 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
We're happy to hear that our service met your expectations! We appreciate you taking the time to share your experience with our patient and knowledgeable team. Welcome to Polly!
Jamie was very helpful in tell me how…
Jamie was very helpful in tell me how this works very helpful with my deal thankyou
5 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Hi Leanne,
Thank you for your 5 star review and feedback, we're really happy we were able to help you a suitable policy that you're happy with, welcome to Polly!
Kind regards
The Polly team
Really friendly operator
Really friendly operator, sorted me really quickly
4 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Hi Mollie,
Thank you for your 5 star feedback! This really means a lot to us!
Kind regards
The Polly team
Staff are wonderful
I had a call today from James who works for polly. It was a very positive conversation with how low the topic is. Very informative and professional and made the whole call very beneficial. Very glad I had the experience thankful to the staff
28 april 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Hi Kelly,
What a glowing review! We're so glad you had a positive experience with James today. Thank you for choosing us to help secure your protection. Welcome to Polly!"
Kind regards
The Polly team
great experience!
Lewis Routley was super helpful and made the process enjoyable and gave good advice.Thank you!
2 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Hi there Su,
We're really happy to hear Lewis helped helped make the process easier, thank you for the 5 stars and welcome to Polly!
Kind regards
The Polly team
Mike mcafey done a great job helped me…
Mike mcafey done a great job helped me understand all my questions and explained everything so I could understand made me feel at ease knowing I have life insurance couldn’t recommend this gentleman enough he done a grate job
2 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Hi Rosie,
Thank you for the 5 star review! We’re so glad Mike made the process so easy for you. We'll be sure to pass your kind words on to him. Welcome to Polly!
Kind regards
The Polly team
James was fantastic in explaining the…
James was fantastic in explaining the options available to me for cover - took the worry out of a complicated topic I’m unfamiliar with and made me feel reassured.
2 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Hi Charlotte,
Thank you for the wonderful feedback. Our goal is to ensure every customer feels confident in their choices, and it’s clear James achieved that for you today. We will be sure to share your praise with him. Welcome to Polly!
Kind regards
The Polly team
Already had a policy open with Polly…
Already had a policy open with Polly back from a few years ago. Didnt get chance to add my newest member of the family, so requested a back earlier today. Not even 30 minutes later i was already seen to and receiving their call. Was greeted by such a warm and welcoming gentleman named Mike McCarthy, not only was he super helpful and a delight to have handling my request. His mannerisms and openess was outstanding, considering the morbidity of the purpose behind life insurance. 1,000,000% definitely going to request Polly to friends and family.
Such a great team from what i've encountered!
1 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Hi Peighton,
What a lovely review! We're so glad Mike could help you. Thank you for the incredible recommendation and for being part of Polly!
Kind regards
The Polly team
10/10 experience
Had a lovely guy, Scott Williams, helping me sort out my life insurance today. Was a tad unsure about doing this as I’m still quite young but he was friendly and easy to talk to throughout the process, reassuring me it’s probably better to do it now rather than wait. Made everything very clear for me and offered to help my partner sort out his life insurance too. Not a bad word to say :)
1 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Hi Amber,
Fantastic to hear! Scott is great at making the process simple and stress free. We're glad he could help you get sorted so easily. Welcome to Polly!
Kind regards
The Polly team
Amazing experience
So happy with my experience with Jonathan. He was kind helpful and got me a great policy. Excellent thank you so much. 20 minutes and was all done. Wonderful experience will definitely recommend to family. Thank you Jonathan
1 mei 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
We're so happy to hear that you had a wonderful experience! It's great to know that you found our service helpful and efficient. Thank you for your recommendation & welcome to Polly!
James was super helpful
James was super helpful in making sure every detail was covered! Made me feel very at ease and the process was simple
28 april 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Hi Niketa,
We really appreciate the feedback! It’s wonderful to know that James made you feel at ease throughout the application. Our team aims to make financial protection straightforward and stress free, and it sounds like James delivered exactly that. Thank you for choosing us to help secure your future.
Welcome to Polly!
Kind regards
The Polly team
Got a call within 10 minutes of sending…
Got a call within 10 minutes of sending the request. Joseph Purnell was great, super friendly and helpful, made sure I knew exactly what I was getting. Great price, no reason not to get the cover
30 april 2026
Review zonder uitnodiging
Antwoord van Polly.co.uk
Hi Rhiananon,
Speed and clarity are so important when it comes to protecting your loved ones, so we’re thrilled Joseph reached out so quickly! It’s wonderful to hear he made sure you knew exactly what your cover entails. Having that security at a great price provides such incredible peace of mind. Welcome to Polly!
Kind regards
The Polly team
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