Polly.co.uk Reviews 8.567

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant customer service from Lewis Routley. He updated my cover to be more relevant and sorted my partner's cover from scratch quickly and without fuss. He made the options clear and easy to unders... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have just insured myself with polly life insurance! I spoke to a lovely man called Lewis Routley, such a chatty and happy man had a good laugh but also was very very professional! he understood and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

John Byrne was absolutely brilliant, what a lovely guy and made it totally painless - sorted us out, felt honest and personable, didn’t feel like I was being upsold or sold what I didn’t need. And we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely incredible service! Great price per month too and very helpful with any questions I had. The gentleman that helped me with my policy - Gary Roberts - was brilliant, incredibly helpful, k... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verzekeringsmakelaar

Geschreven door het bedrijf

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

9K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Amazing experience

So happy with my experience with Jonathan. He was kind helpful and got me a great policy. Excellent thank you so much. 20 minutes and was all done. Wonderful experience will definitely recommend to family. Thank you Jonathan

1 mei 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

We're so happy to hear that you had a wonderful experience! It's great to know that you found our service helpful and efficient. Thank you for your recommendation & welcome to Polly!

Beoordeeld met 5 van de 5 sterren

James was super helpful

James was super helpful in making sure every detail was covered! Made me feel very at ease and the process was simple

28 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Niketa,

We really appreciate the feedback! It’s wonderful to know that James made you feel at ease throughout the application. Our team aims to make financial protection straightforward and stress free, and it sounds like James delivered exactly that. Thank you for choosing us to help secure your future.

Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Got a call within 10 minutes of sending…

Got a call within 10 minutes of sending the request. Joseph Purnell was great, super friendly and helpful, made sure I knew exactly what I was getting. Great price, no reason not to get the cover

30 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Rhiananon,

Speed and clarity are so important when it comes to protecting your loved ones, so we’re thrilled Joseph reached out so quickly! It’s wonderful to hear he made sure you knew exactly what your cover entails. Having that security at a great price provides such incredible peace of mind. Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Amazing survive

Amazing survive, Joseph Purnell helped me to get the perfect life insurance cover for myself that will protect my child too. Very helpful throughout our phone call. Great service. Thank you!

30 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

HI Victoria,

Fantastic news! We’re so glad Joseph provided the amazing service we strive for and got your family protected. Thanks for the review! Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

The interaction I had with Julian…

The interaction I had with Julian Saunders, regarding life insurance coverage, was highly satisfactory. His communication was characterized by clarity, professionalism, and approachability. Moreover, he dedicated sufficient time to comprehend my specific requirements, devoid of any undue pressure. As a result, I made my decision feeling well-informed and confident. I wholeheartedly endorse Julian Saunders' services.

30 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Tilly,

Highly satisfactory results! We’re thrilled Julian provided the clear, professional, and pressure free experience you deserved. Thank you for the recommendation and Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Rang up fir Life.Insurance and sorted…

Rang up fir Life.Insurance and sorted and insured immediately.
Thanks Polly!!

30 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Elaine,

That is what we love to hear! We know how important it is to get that protection in place so you can get back to enjoying life with one less worry on your mind. Thank you for choosing us to help secure your future. Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Amazing customer service

I had a great experience speaking with Joseph Trupia about life insurance cover. He was clear, professional, friendly and took the time to understand my needs without any pressure. I felt well-informed and confident in my decision - highly recommend!

29 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Charlotte,

Thank you for the high recommendation! We're so glad Joseph made the process clear and stress free for you. It was a pleasure helping you secure your cover!

Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Jonathon was very helpful and patient

Jonathon was very helpful and patient. I felt looked after and was able to process all stages of my insurance with confidence. Thank you.

29 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi there,

We really appreciate the feedback! It’s great to hear that Jonathon provided the patient and helpful service we strive for at every stage of the process. Ensuring our customers feel confident and fully informed is our top priority, and we’ll be sure to pass your thanks along to Jonathon for his excellent work.

Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Adam was very helpful

Adam was very helpful. He had great knowledge and helped me to get cover in place.

29 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Chris,

Thank you for your 5 star review, we appreciate you taking the time to share your experience.

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Emma was lovely and very helpful today…

Emma was lovely and very helpful today and found me amazing policy

29 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Sam,

That’s what we like to hear! We’re so glad Emma could help you find an amazing policy today. Thank you for the 5 star feedback!

Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Great customer service

Tommy Miles was great!
Polite, funny, explained everything clearly. He also helped me get onto the app.

Thanks Tommy 😊

29 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

HI Lynette,

We’re thrilled he could help you get sorted with your policy and the app with such a friendly touch. Thanks for the kind words! Welcome to Tom!"

Kind Regards
The Polly team

Beoordeeld met 5 van de 5 sterren

I had a lovely guy called Lewis and he…

I had a lovely guy called Lewis and he explained everything to me and it felt like a weight was lifted off my shoulders

29 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Gabrielle,

Five stars for Tommy Miles! We’re thrilled he could help you get sorted with your policy and the app with such a friendly touch. Thanks for the kind words! Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

I had such a great call with Lewis…

I had such a great call with Lewis Routley getting me a quote and sorting my plan out. He was so honest and helpful while being thorough with all the questions, making sure there was no stone in turned. I left the call feeling fully informed with the reassurance that if I needed anything in the future he would be happy to help. Thank you Lewis!

28 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Holly,

Thank you so much for sharing your experience. We are very happy to hear that Lewis took the time to ensure your cover was suitable. Life insurance is about far more than just paperwork; it’s about that reassurance and peace of mind. Knowing your future is protected. We’re so glad you feel fully informed and supported. Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Emma Hayes - Amazing representative

My husband and I were contacted by Emma Hayes to renew/update our life insurance. She was friendly, helpful, and explained everything clearly. Emma was very accommodating around my late working hours and fitted in phone calls around our family and work schedule. She was able to offer us exactly what we wanted in terms of cover at an affordable price. Overall, a very good experience and we would highly recommend her to others. We look forward to using Emma as our point of contact in the future. Thank you

28 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

HI Deborah,

What a glowing review for Emma! We’re thrilled she could make the process so easy and accommodating for your family. Thank you for the recommendation and for choosing us for your life insurance needs. Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Life insurance cover …

I had a great experience working with Scott William on all the process of life insurance cover, I appreciate his time going through all the questions with patience with me to understand all the process properly. I truly recommend anyone who need help with life insurance to refer to Scott William for the information.

28 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Hanifa,

We really appreciate your feedback. It’s great to hear his patient approach helped you understand the details of your life insurance plan. Thank you for recommending our services to others looking for clear, expert advice. Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Amazing communication

Amazing communication, felt very supported throughout the phone call answering the questions that was provided. Couldn’t ask for better, felt that all my queries were met and he was very easy to speak to and very polite and professional. Services was excellent and helpful. And even when I was busy he was very understanding and called back the following day and made sure it was a perfect time for me to speak, such I thought was very grateful for so Thank you very much

28 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Chelsea,

We really appreciate you taking the time to share this feedback. It's always great to hear about our advisors delivering a good outcome with professionalism and patience. Providing excellent service while respecting our customers' busy schedules is what we strive for every day.

Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

Julian was clear

Julian was clear, honest, kind, and very fast throughout the whole process. He explained everything in a simple way, answered all my questions, and made everything stress-free. I’d highly recommend. Thank you

27 april 2026
Review zonder uitnodiging
Logo Polly.co.uk

Antwoord van Polly.co.uk

Hi there,

Fast, clear, and stress free, just how it should be! Thank you for the high recommendation for Julian; we’ll be sure to pass your thanks on to him.

Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

I recently had the pleasure of speaking…

I recently had the pleasure of speaking with Thomas Way at Oh Polly Life Insurance, and I couldn’t be happier with the experience. He was incredibly kind, friendly, and genuinely helpful throughout the entire process. Thomas took the time to understand my needs and guided me towards a policy that fits me perfectly.

What really stood out was the excellent level of customer service. Everything was explained clearly, and I never felt rushed or pressured. It’s reassuring to know they focus on finding a policy that matches not only your needs but also your affordability.

Overall, a brilliant experience—I would highly recommend Oh Polly Life Insurance to anyone looking for reliable and supportive service.

27 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Megan,

A brilliant experience is exactly what we aim for! We’ll be sure to pass your kind words on to Thomas. We're so happy he could help you find the perfect, affordable policy. Welcome to Polly!

Kind regards
The Polly team

Beoordeeld met 5 van de 5 sterren

I took out a life insurance policy…

I took out a life insurance policy online and realised I hadn't added critical illness cover. I requested a call to sort this and spoke with Joseph Purnell who was extremely helpful. Not only was he able to add on my critical illness cover, he also managed to save me money on my original life insurance policy which is always welcome. So far, I've found the customer service at Polly to be excellent.

27 april 2026
Review zonder uitnodiging
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Antwoord van Polly.co.uk

Hi Megan,

Thank you for sharing your experience! We know that life insurance is about more than just a policy, it’s about peace of mind. The fact that Joseph also managed to save you money in the process is the icing on the cake! We’re glad we could make your family's future even more secure while keeping your budget in mind. Welcome to Polly!

Kind regards
The Polly team

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