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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

The service is just ok. The toys are no as durable as some other companies. They also send out a box with every order and while the box is surely pretty I know it adds extra costs and could just be... Toon meer

Beoordeeld met 3 van de 5 sterren

My first Pooch Perks delivery was decent, but as with other pet boxes I have tried, most of the items were too large and hard for my Chihuahua. He's a little guy (with a big personality) but has diffi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our first box arrived a couple of days ago and we were beyond impressed. The quality of the products is outstanding and my Beagles just loved it all. For us is a great deal because of what we get... Toon meer

Beoordeeld met 1 van de 5 sterren

My first box was supposedly "shipped" but the tracking has been sitting at "awaiting package from seller" for over a week. I checked with customer service and they responded "the shipper is checking w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dieren en huisdieren

Informatie afkomstig van verschillende externe bronnen

Pooch Perks was founded to provide busy pet owners high quality, affordable, convenient dog products. By subscribing to Pooch Perks, each month you receive a hand-packaged box that contains a unique collection of responsibly sourced products based on the highest quality standards. Different toys and treats are shipped every month so you and your pooch will be surprised with every Perks box. We even pack custom boxes, all you have to do is ask! Subscribe today and Pamper Your Pooch!


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

37 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,9

Alle reviews

(37)

2 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Ripped off! They keep on charging you!

Ripped off!!! I selected ONE month only and they charged me again for the next month. I called AND emailed the cancellation within one hour of the charge showing but they REFUSED to give me a refund. When I called they told me that the box hadn't gone out yet but still REFUSED to give me a refund! My dog didn't eat anything from the box and doesn't play with the toys so I have no reason to renew the box. I selected ONE month for a reason. Now I'm paying a total of $60 for $15 worth of product! Complete hassle I wish I never tried.

12 september 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

awesome

Great service. My dog loved the toys etc.

14 december 2015
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Overall love the idea of pooch perks but ..

When I filled out the description of my pet pug who is only a little under 8 weeks old I was hoping to get more puppy oriented items. The toys were cute and theme oriented for christmas. A little heart toy. Gingerbread toy . And bone toy. All 3 were soft cotton, Those were cute but in the treat department I was disappointed. Received Jerky treats shaped like gingerbread men. .There hard as a Rock, my puppy can not even eat them. Or even chew on them as teething treat. Plus I didn't get any little samples in my 45 dollar patriotic box. That alot of utube reviews said I would.

12 december 2015
Review zonder uitnodiging
Logo Pooch Perks

Antwoord van Pooch Perks

Hi Britany,

We are sorry your pooch perks box did not meet the needs of your dog. Unfortunately, we are a box for dogs that have full chewing capability. We do not advertise ourselves to be a box for puppies and do not source items specifically for puppies. There are developmental boxes for growing puppies available on the market that you may want to try and then come back to us when your dog is larger. In the meantime, please email us at info@poochperks.com and we'd be happy to replace the gingerbread men treats with something that may work better for you dog.

Additionally, we only include samples in our boxes when suppliers make them available to us. We have not had samples for several months now and I'm afraid perhaps the videos you viewed were during a period when samples were available. We ensure our box has items that add up to the approximate retail value we advertise every month and samples are an add on bonus when available.

We hope this answers any of your questions or concerns.

Paws and Kisses,

The Pooch Perks Team

Beoordeeld met 4 van de 5 sterren

not designed for large dogs.

We ordered the monthly treat box for med/lg dogs. Most of the boxes we've received so far have a couple of treats for big dogs and the rest of the goodies are for little dogs (or training treats, which I don't need)

10 december 2015
Review zonder uitnodiging
Logo Pooch Perks

Antwoord van Pooch Perks

Hi Neil,

We are sorry you weren't happy the with the treats you received. We try and source treats that are appropriate for all size dogs. The only "training treats" we sent were packaged as full size bars that can be broken up into whatever size required for your dog and have very popular among consumers which is why we sent them for our customers to try. We will review our product offering again and see where we can continue to improve the items we include in our boxes.

The Pooch Perks Team

Beoordeeld met 5 van de 5 sterren

Teacup's Pooch Perks

My little Teacup loves his Pooch Perks boxes !!! He is like a little bitty kid getting new treats and toys ! He sits with me as I open his box and he helps pull things out !!!! Thank you for making my little guy so happy !!!

18 november 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Deal, Big Deal

My Border Collie mix loves the PoochPerks box. They send high quality treats and very entertaining toys! This is a great substitution budget-wise for the products we'd normally buy in the store except the toys are always more fun from PoochPerks

17 november 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Program For Busy Families!

Our first box arrived a couple of days ago and we were beyond impressed. The quality of the products is outstanding and my Beagles just loved it all. For us is a great deal because of what we get for the value and the fact that is delivered and is fun - they take holidays and seasons into consideration for toys and accesories-.
Thanks for giving a portion to charities that help animals as well!
We love your company!

29 oktober 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My puppy and senior loved their box

Honey my 8 month out puppy loved her toys! What a great choice to send them. She loves the noises her toys make. My senior, she's 11 years old loves the treats (Honey too). I love that everything is American made :D

22 oktober 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

worth it

I tried poochperks a second time and very pleased. Mrs Tina was very sweet and did everything to ensure my satisfaction. I switched to large dog box and very satisfied. I can't wait to see what December surprises are coming. Thanks

22 oktober 2015
Review zonder uitnodiging
Logo Pooch Perks

Antwoord van Pooch Perks

Hi Kristille,

We’re sorry you felt the box you received was disappointing. In your October box you should have received:

- Biscuit Bob’s Carrot Cake Treats: Retail Value $7
- Bubba Rosa Pumpkin Crack: Retail Value $3
- Wet Noses Pumpkin Biscuit Bone: Retail Value $3
- SnifSnax Salmon Filets: Retail Value $7
- Halloween Stuffed Squeaky Toy (2 of them): Retail Value $8 ea for a total value of $16
- Pumpkin Spiced Candle: Retail Value $4
- Absolutely Clean Pet Safe Cleaner: Retail Value $6
- Opie & Dixie SnoutStik: Retail Value $4

Total Value: $50 plus $9 shipping for a total box cost of $59

Including the use of our coupon codes you paid $35 so you saved $24 by purchasing at PoochPerks.com.

We work hard to ensure we deliver high quality products at an affordable price and we strive to meet all customer expectations regarding the value of our box. We are sorry we did not meet yours even though you experienced a significant savings on the products we shipped.

The Pooch Perks Team

Beoordeeld met 5 van de 5 sterren

Great products!

I am glad that one of your members introduced me and my pooch, Snickers, to Poochperks! I have been hesitant to give my dog any treats besides those given to her by her previous owner. But after trying the treats from the pooch boxes, Snickers is in love! I am very glad I was recommended! I will definitely continue to spread the word. Keep up the great work Poochperks!!!

16 oktober 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My dog LOVED his first box

The website was easy to navigate, the box came very quickly after I signed up, and my dog loved the items in it! Quality treats, plus a stuffed pumpkin toy! If judging by the way his tail was wagging, I would say he was happy, happy!!

13 oktober 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

THE BEST SERVICE EVER!!

I cannot say enough good things about this company and the gal who owns it. She listened to my story and responded in the best way possible. I needed a gift for a dying war dog...a military dog who was retired and no longer could walk and was being put down in days so speed was important. She not only got it there fast but made the gifts inside all patriotic colors! The dog loved it...couldn't stop barking his approval!~ And his Mom was so happy to see him happy with toys and treats. It was my small send off to this dog and she made it soooo much more! Thank you, I will never use anyone but Pooch Perks! BRAVO

12 oktober 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pooch Perks

Great company with great service. My dog loves getting his treats every month and I'm never let down with the quality of the products.

12 oktober 2015
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

A great monthly dog subscription box.

I first found out about pooch perks on instagram, so I thought why not give it a try. So here I am 5 months later still getting that box every month that I think I look forward to more than my dog! I like how it gives treats that are heathy and they also help the community.

11 oktober 2015
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Fair

My first Pooch Perks delivery was decent, but as with other pet boxes I have tried, most of the items were too large and hard for my Chihuahua. He's a little guy (with a big personality) but has difficulty managing rubber toys and hard snacks. He does much better with plush toys and soft treats.

10 oktober 2015
Review zonder uitnodiging
Logo Pooch Perks

Antwoord van Pooch Perks

We are sorry your first Perks box did not meet your expectations. We have updated your customer profile to reflect that your preference is soft treats and plush toys. We always recommend indicating those preferences in the NOTES section at checkout so we can attempt to accommodate those requests whenever possible. For the treats we do recommend breaking them in pieces for the smallest of dogs although we do try and source treats that will accommodate all dogs in our Small size category. In the future if you have any issues with any of the items you receive please don't hesitate to email us at info@poochperks.com and we will attempt to make it right.

Love, Your Friends at Pooch Perks

Beoordeeld met 5 van de 5 sterren

One Happy Bassethound

We are very happy with the toy we got! It was interactive and our pup loves it. We loved the candle and the treats and everything else we received. We were happy and so was out doggy... Thank you!!!

10 oktober 2015
Review zonder uitnodiging

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