Pop-A-Lock Locksmith Reviews 

The truck never showed up. I called and asked why it took so long. The woman was very nasty and said "well you shouldn't have run out of gas" poor customer service.

Jonathan made things clear and professional.

Very fast! Nice guy!

Need to be more accurate on there time , was forty minutes late getting to me ,

Terrence made a not so great situation into a fun experience! Thank you so much for having a great attitude and wonderful service!

I am located in Tallahassee and I called Pop a Lock at 9:00 this morning. They told me they would be at the address I provided in 40 minutes. I received a text message at 9:13 stating they were on their way an hour later they were still not there. When I called they told me that my call had been canceled because they did not service the area. And oops! Nobody called to tell me.

Does not keep appointments. 3 times did not keep appointment and even failed to get back to me the last time he did NOT show. Never trust him

I WOULD LIKE TO SAY A BIG THANK YOU TOO MR. RICKY FROM POP A LOCK FOR EXCELLENT CUSTOMER SERVICE.

This is a terrible company.I asked for a service key cut.They said they would call with quote.I called them at 0914. Did not hear back so I called at 1118 .they said service was slow.At 9:00 pm some one called and they said they would be through.They were a no show.I called customer service and they were terrible.You should not have to put up with this for a service.Do not use these guys!!!!!

In the realm of customer service, professionalism and trustworthiness are paramount. However, my recent encounter with Pop A Lock (Berea, Ky) has left me feeling utterly disappointed and frustrated. What began as an ordinary request for assistance quickly spiraled into an experience marred by deceit and unprofessionalism.
Initially, upon contacting Pop A Lock (Richmond, KY), I was quoted a price of $59 for the task at hand. The individual assured me that they would arrive promptly to undertake the job. True to their word, they arrived within fifteen minutes, yet their demeanor was far from welcoming. With a visible chip on their shoulder, the atmosphere was immediately tense.
As the individual assessed the situation, they abruptly altered the price from the previously quoted $59 to an astonishing $120. This sudden change left me bewildered and took me aback. When I voiced my concern and called them out on the blatant discrepancy, they had the audacity to laugh in my face. Such a response was not only unprofessional but deeply disrespectful, making me question the integrity of the service provider.
Determined to resolve the issue, albeit reluctantly, I proceeded to a nearby gas station to withdraw the $120 required. Returning to my car, I handed the money to the service provider, hoping to conclude the transaction and part ways. To my astonishment, they then attempted to lower the price to $80. This contradictory behavior and erratic pricing strategy further eroded any semblance of trust or confidence I had in them. Sticking to my principles, I refused their offer, recognizing the unethical nature of their actions.
This experience serves as a cautionary tale for anyone seeking reliable and professional service. The blatant unprofessionalism, coupled with the manipulative pricing tactics employed by this individual, highlight the necessity of thorough vetting and reviews before engaging with any service provider. Trust and transparency are fundamental tenets of any business transaction, and when these are compromised, the customer’s experience is severely tarnished.
In conclusion, my interaction with this particular service provider, was nothing short of a scam or rip-off. The initial quote proved to be a deceptive lure, and the subsequent price manipulation was both unethical and disheartening. The experience has underscored the importance of remaining vigilant and discerning in our choices, ensuring we demand and receive the professionalism and respect we deserve.
It was a simple task of unlocking a car door which took 2 minutes. I could have had a second key made for $120.

The technician that was sent out to put the spare on my car broke my 2 bolt. One is completely half broken
He tried saying it was already broken but I know for sure it wasn’t because I got my state inspection done 2 weeks ago and it was good. Now it was only $16 for flat tire but I have to pay $600 that tech broke it
and I can’t use my car
I called them they told me they will call me back but never call me back for 3 days
Don’t use this company

I requested roadside assistance from my auto insurance provider for my flat tire on the Florida Turnpike Highway. Pop a lock decided to accept my service request for roadside assistance. After waiting for a while I received a text from a Pop-a-lock technician stating he was 15 minutes away. I responded with ok thank you. Later the technician called me asking my location. I told him I had a flat tire and I was on the Turnpike Highway as I have stated several times. Also, the tracking link displayed my exact location on this highway. The Pop-a-lock technician stated that he could not come on the highway to service my flat tire. This ordeal took 50 minutes. I called my insurance company and had to wait an extremely long time for another service provider to be dispatched to me. Ultimately, it took almost 3 hours to get service. When I called Poplock’s Orlando, Florida‘s phone number at (407) 204-173 to object to how the service call was handled the woman representative was extremely rude and apathetic. She stated that Pop-a-Lock has no wrongdoing because the of the address dispatch provided. It is not just about the address that was provided, Pop-a Lock is a locksmith that doesn't advertise flat tire repairs on its Orlando website. Additionally, since they offer limited services they should have confirmed the address when the technician contacted me. I now had to wait an additional two hours for a service repair mistake that was not my own. Pop-a-Lock (knowing their limitations) should confirm the customer’s needs request instead of focusing on being the first service provider to grab a service request from the dispatching company. Especially we they are contracting out services they don't advertise for. Again, whatever contract conflict or problem that dispatchers and service providers are having is not my problem and I am not the one that should have to suffer for it. As a business, you work proactively work out the kinks. This could have easily been avoided. I have also filed a complaint against the dispatcher.

I have now had pop-a-lock(Alford)out about six times,3/4 times for a friend & twice for myself,each time he has come out within half an hour,he knows what he’s doing & is very helpful & friendly & is the first one I turn to with any problems with any locks on doors or cars etc

Drivers on the road are reckless and aggressive. Unprofessional and dangerous. They might can open your door thru might crash into you. May the odds be in your favor.

Excellent service and understanding of our situation. Changed out our lock in no time. Would contact again for additional service needs. Thank you Chris and Robert

Yuri was very helpful and kind. Great experience!

I had a great experience my ignition locked up on my 2009 Ford flex and they told me exactly what to do and it worked.I appreciate it so much they're the best.

Great service young man was very nice and helpful.

I got pics. This is pop lock in Brooklyn I believe. They got 2 roadside requests from me. The first time he said his jack wouldn't lift my truck🤔 he said he would send someone else he didn't. So I request roadside again he never came same guy. Yet he marked that he did. I told Verizon but they don't care. So he got paid for nothing smh. I may switch phone service and just go thru my app.

The Guy showed up on a timely manner- only good thing I can say- ruined 2 locks after working for over an hour! Never got in my house - my son got off work and came over and figured out how to get into the storm door in 5 minutes Pop a lock told me it was because my “locks” were all too old - I had my son replace the locks he ruined - will not use them again.