Pop-A-Lock Locksmith Reviews 

I WOULD NOT RECOMEND THESE people. I scheduled an appointment 15 hours in advance and they managed to get the Name, car and address wrong! When the tech began arguing with me about the appointment details, I asked if they hadn't gotten everything wrong then how did he have my phone # "Uuuuuuuuhhhhhhh" was his reply. Instead of turning around from the WRONG DIRECTION, he apparently took another call instead. Having taken time off from work and setting the appointment the prior day, he didn't like that I was upset and was reluctant to reschedule if it was on his day off. When I pushed back, he said I was 'blacklisted' and hung up. I called the 'remote call center' and was lied to again. NONE of this would have happened if they were competent. No one apologized, explained, offered a discount or mad ANY effort to make it right. PLEASE use local businesses. I don't know if this is a franchise but I wouldn't recommend this as it currently staffed. I called a local place right after and everything was dome efficiently and honestly. I just have to wait 3 days since I made the mistake of calling 'Pop-a Lock'. Call ANYONE else unless you want to waste a day off or get 'blacklisted' by people who don't care about the customers or their competence. All they had to do was try to make it right. Getting a key shouldn't be so hard.

Pathetic Service and customer care. It’s a straight up scam and lie. My rental car company unfortunately contacted them to unlock the vehicle. It took them more 4 hours to reach within the city. Customer care representatives are rude and lied each time about the ETA.
Highly NOT Recommended!!!

They ran my car through my house because they let a guy who was new and didn’t know how to drive manual in the driver seat while he was checking if the key worked but he didn’t press the breaks he pressed the gas petal like a f*ing idiot and broke everything

requested a jump start in SE Austin at my employers address. I had been working late. The car was parked out in front of the business's entrance. A DOD contractor.

I was given no expectation of when to expect service to arrive.

I got a text message that a person had been dispatched. I started heading to the car. I got a call but then phone did not ring, unrecognized numbers get forwarded to voice mail. I noticed the call as walking and called back. I literally was on the phone with the driver while inside this secure office space .
I exited the. building and got the drivers attention. Pop a Lock while I was on the phone with the driver cancelled the service. THis was in a span of 2 minutes. I had been waiitng 45 minutes with no clue to even whether they were going to respond to the call.

Then pop a lock dispatcher said that he tried called my number. I was on the phone with the driver. I may phones logs have no record a called from the dispatcher.

I was in front of pop a locks driver, when he took a call from dispatch and was told to not provide service.

This all happened within a span of 2-3 minutes.

Unfortunately, my insurance company contracts with pop-a-lock for roadside assistance. Nobody showed up for over an hour and a half. When I called the number my insurance company gave me, they did not help at all. Still waiting, I called back. The person on the phone was rude and lied. When I asked her to let me speak to the manager, she gleefully said “I am the manager. Surprise!” and hung up on me. This is while I was stranded with a dead battery, in temps of nearly 100 degrees, with four kids. This is the Staten Island NY branch specifically.

I am not a customer. I work for the management company for the building where someone had called for service. The service technician parked in a 10 minute parking area. Our guard went up to the tech to find out how long he would be and the tech waved him off. The guard told him he just wanted to know how long he would be here and the tech just kept walking and gave him the finger.
When the tech came back out, about 10 mins later, I told him all the guard needed was an estimate on how long he would be. I asked why he would just wave him off and then give him the finger? Proudly he replied "Yes I did." I told him there is a right and a wrong way to do things and that wasn't the right way. He didn't reply. He just got in his van and left.
I did call their office and spoke to a manager there who apologized and said he would talk to him about it.
He was not a good representative for their company at all.

John came out and was super quick with helping me get my cars

Thank you Kat!! POPalock of Lake Charles

Lady came out within 10 minutes when our lock wouldn't work. She was knowledgeable professional and really helpful and polite. Wouldn't hesitate to use again. She knows her locks!

I had called because I had lost my keys to my truck. I received my quote and the technician name Robert came out within 30 minutes and I'm telling you I have never worked with somebody more pleasant and more professional. If there was a way to leave more stars I would. Thank you Robert

Cat was great. She came quick and got the job done even faster. Very friendly and personable

I had them come out and open my truck in the early morning hours. The receipt was very unprofessional with no info on there other than price. I have contacted 3 to 4 times to ask for a detailed receipt for my insurance and still NOTHING after about 5 months. Very CRAPPY WAY to run a business. I would NOT RECOMMEND THIS COMPANY!!! Good luck if you don’t get everything done on the front end!!! If I could I would rate a -3 at least!!!

Scott did an absolutely amazing job executing his experience in repairing my tire during my last minute flat tire. I would highly recommend "pop a Lock" to everyone!

John fr tampa Pop a Lock fixed my ignition problem on 2009 Nissan Cube was honest and a great technician. I have been bragging about him to everyone.

DUSTIN was so friendly, very quick getting to my car, and was a delight..it is such a treat to get awesome customer service this day and age. THANK YOU, DUSTIN!

Lady was very nice while lying to me. Said they would have someone sent my way. Over an our later I called back she said they were closed and no one was coming.. what the heck?! You said you were sending someone! Why didn't you call back and cancel atleast! They had me sitting here on the side of the road from 10pm to 11pm waiting on them for nothing 😑

I have tried to get services since 7/31/23 in Indy. I've called 10x in the past three weeks due to false promises and poor communication by their call center. Last week I was told by Jody the technician for my area was out of town but I was put on the board for today but should call this morning to confirm. I called and Jacob said if the tech hadn't called me I wasn't confirmed but he'd have him call me. Told me to call back if he didn't call within the hour. I just called back after an hour and a half and the told the rep to cancel anything that may be scheduled. He didn't seem phased or try to talk me out of it. Guess the company doesn't need money. I originally reached out online but that was ignored.

Popalock sent me a text offering to deliver and replace my bad battery at my location. I live in a densely populated suburban area, ten miles north of San Francisco, not out in the wilderness. I called to request the service. My first question was whether they service my area. I was assured they do. They promised a 45 minute wait. After two hours I called back. This time they said 50 more minutes. When I protested, the dispatcher said he'd call the tech to see where he was. Apparently the tech had marked my job as "completed" because he won't go out to my area. No one let me know. The dispatcher not only gave me misinformation that led to my wasting an entire day, but he doesn't even keep in touch with his own staff to know what they're doing. These people are incompetent. Don't trust them to come through for you when you have a problem and need help.

I generally dont like to write reviews but im sorry this was ridiculous. Pop a lock in Surprise AZ. I specifically called this company and asked if they could come out around 6:30pm with a few hours notice to unlock my car since I locked the keys inside. They confirmed over the phone that it was scheduled and the technician would be there at 6:30pm. At 6:31pm, I called as I had received no text confirmation or phone call regarding the tech. I was told the tech would call me back and let me know when they were on their way. I waited another 20 or so minutes and called again, confirming that the tech was indeed coming and on their way and to get a time estimate. The woman assured me that she would contact them and they would reach out to me soon. No callbacks from anyone. After another half hour of waiting, I called in again. I was then told that actually they dont send techs out after 6pm...mind you I not only scheduled a service with another representative for 6:30pm but I did so several hours in advance. I received an apology and was told they wouldnt be sending someone out. By now an hourish had passed since they were supposed to be there. I had to call another company and wait another two hours before I was able to leave. They had multiple opportunities with multiple representatives to tell me during any one of my calls that they wouldnt be sending a tech out.