Gave them every opportunity to address my concerns - crickets! They did however ask me to review them... so here we are... They suck! Order - over 2 months to receive anything.. no one responds... Toon meer
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Lees wat reviewers zeggen
Customer service was great despite delay in shipping! Austin and Heidi reached out to me via phone and email to keep me updated regarding my order and the delay in shipping. Business was super busy wi... Toon meer
I purchased a box that $79 box in August I finally after five different phone calls and complaining got a box in the mail which was open and I have the contents were missing. I’m not sure how much was... Toon meer
I had inquired about a box ordered in June with an expected shipment date of June 14th. I received a message from someone named Austin , he requested my order number and said he would look into it.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Contactgegevens
Verenigde Staten
- porchpirates.us
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Heeft 6% van zijn negatieve reviews beantwoord
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Heidi is awesome and so helpful
Heidi is awesome and so helpful! Kind quick responses!
Absolutely awesome people!
Absolutely awesome people!Thank you Heidi
Great customer service …
Great customer service provided by Heidi!! I am super excited to receiving my packages.
Heidi reached out to me in regards to…
Heidi reached out to me in regards to my order that I had placed. She is extremely helpful and was able to help me. Great small business communication. Thanks Heidi!!
Heidi took care of me very quickly and…
Heidi took care of me very quickly and politely. Very good customer service skills.
Still waiting… however!
Still waiting on my order. However! I asked for an update with customer support (wasn’t sure if there was a computer error or delays with the storms). I got a quick reply from Heidi who was very kind and helpful. Looking forward to package tracking soon and then a nice surprise at my door!
Order Tracking
Heidi went above and beyond on a weekend to assure me my order would be high priority and shipped out to me as soon as possible. Great people will be ordering again.
Heidi was very helpful with getting my…
Heidi was very helpful with getting my questions answered and responded really quick and made sure it was done thank you so much
Delivery took a while but box was good…
Delivery took a while but box was good when arrived
Heidi made the experience painless and…
Heidi made the experience painless and easy. Now the bachelorette party will go off without a hitch!!!!!
Repeat Customer!!!
I purchased 2 mystery boxes—one pink taped and one classic liquidation box. Everything in the boxes was high quality and fun products.
I work in health care and took the products to our CNAs for CNA week and let them pick out their goodies. They were thrilled. I’ve ordered another box and can’t wait to see what I get!!
Katie was great!!" She handled any…
Katie was great!!" She handled any issues i had to my satisfaction. Will shop with them again
Katie was amazing quick to address my…
Katie was amazing quick to address my problem and offer a fix and she was very kind
Katie was great she really made me feel…
Katie was great she really made me feel heard and was so kind
I have had nothing but issues with my…
I have had nothing but issues with my orders as well as getting my refund because they couldn’t fill it. Not very happy at all. I put a second order in ordered 3 boxes 2 I received the other still hasn’t shipped. Very disappointed in the whole ordeal!
Items were a 10 but the delivery time a…
Items were a 10 but the delivery time a 1.
The last order of 2 boxes one box was a 10 the 2nd box was a dud. 6 items of trash. Paper sombreros, a thin bath towel a waist trainer a part for a air conditioner, I can't remember the other two items.. All for 60.00 so Id love to be compensated. Im not a complainer, I just want what I pay for. Thank you.
Not worth it!
Took forever for my box to arrive. Then all that was in it was a broken printer, an open box of breastfeeding pads, a shower chair with parts missing, a rubber ball, a door lock, a journal book and a cheap sling bag purse. Definitely one of the worst Mystery boxes I've ever received. Disappointed 😞
I am extremely happy with the product…
I am extremely happy with the product that porch pirates provide. I have ordered 3 times.
When they initially came out
When they initially came out, I bought one for my son, and it soon became one of his favorite playthings. He kept returning to it since he was having so much fun with it. It also works well as a party favor or birthday present. For children who like engaging, hands-on activities, I would unquestionably suggest it.

Antwoord van Porch Pirates Mystery Boxes
Love it. Just got our second box
Just got our second box, love the variety. Didn’t get a high ticket item but just got a $300 toaster in our wildcard box. Shipping was much faster the second time around, support was excellent. Best mystery box company we’ve dealt with.
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