Porch Pirates Mystery Boxes Reviews 

I bought 2 boxes from them and was suppose to get a free one and waited and waited but never got anything. I emailed them but never heard back. I called them but never heard back. I looked at my order today and its now CANCELED!!! And I DID NOT cancel it. I did get them pretty cheap on sale and with promo codes so i think this is why they canceled it on me which i think is not fair at all! They said they sent me an email but I got nothing! Also they still have my money!! I have called several times and emailed several times but no one answers or calls or writes back!!! Now I have to go thru my bank to try to get my money back!!! Horrible customer service and after having me wait for so long!!! I finally heard from them around 2 in the morning on Facebook and they are blaming me now because in one of my emails I told them that I read a bunch if bad reviews that people had to get their lawyers involved and that I hoped I wouldn't have to and this is what they said.... Hey Sandy, I’m the owner of Porch Pirates. Your refund and your order cancellation were one and the same. Refunds take a few business days. I saw some emails from you acting a bit wild and throwing around lawyers so I cancelled your order, I then saw you left us a crazy Trust Pilot review so I went ahead and banned you from buying from us forever. Hope you understand, happy holidays! 🎄🎁.. Real nice! And I DID NOT threaten them like they say I did. They are just trying to cover themselves! I have never had this kind if experience before! UNBELIEVABLE! And still no refund yet 10/28/26 will update when or if it comes and still no email from them about it!

This is the first time I've ordered from them and am disappointed. Their website says the latest you'll get your box is 10 days. It's been almost 10 days and I have no tracking info. Over the weekend I put in a ticket with their helpdesk and crickets. I called and was told that they have a backlog and my order is in queue. I told them they need to update their website stating this he said he would let management know which we know that's not going to happen. This will not only be my 1st order but my last.

I ordered 2 boxes 3 months ago with no updates ive sent in several emails phone calls even messaged on facebook come to find out Austin the owner is a total pos removes negative comments and will block you grom contacting him or the fb page do not waste ur money

If i could give 0 stars that would be my choice. Ive sent this company 4 emails with no responce. Ive even posted a few times on their social media too. Ive ordered a box is September and its almost the end of October with no tracking, no communication nothing. Personally I wouldn't waste my money on this company. Its a rip off, they steal from consumers and ignore when their are complaints. I would hate to be the one to look at the emails.

I purchased a box that $79 box in August I finally after five different phone calls and complaining got a box in the mail which was open and I have the contents were missing. I’m not sure how much was in there, but it was definitely open and it was a bunch of junk nothing but a bunch of junk and I have pictures. I would not recommend buying from them ever again.

Would absolutely advise. Do not order from this company it took me 2 1/2 months to get a box that I ordered because they forgot and they send me the remnants of bullshit in the process once I finally do get the box after trying to get in contact with them for 2 1/2 freaking months.
Footnote I ordered this box July 31. It is October 23.

What is going on with you no communication no mystery box been waiting two months. I haven't heard anything good about this site and a lot of people are complaining. When do you think I'll get a delivery?

I was supposed to receive my order weeks ago. Order never shows. I have reached out multiple times and have been ignored. They were quick to take my $90, but then never shipped my order and rudely ignored every attempt to contact them.

I purchased a mystery box from this company. Within a couple minutes, they took the money out of my account, but never have sent me a tracking number. I have emailed twice and sent two Facebook messages with no response. I have now took my claim to better business bureau, and after that, my next move will be Kentucky attorney general

I placed an order on August 19th, 2026. I was told I would have my boxes around September 2nd or 3rd, called customer service on9/23/26,still no boxes or tracking number, was told my boxes was going out October 2nd, called again on October 9th, was told my boxes were scheduled to go out October 15th, and a week later still no boxes, still no tracking number. Its been 2 months ,and still nothing. I've emailed them several times and no response. I will be making a complaint with the BBB,Kentucky AGs office and making a report with Lexington police department for theft by deception. I paid $140 for 2 chance at everything box,and I can not get a straight answer from the one guy that always answers the customer service line.

Gave them every opportunity to address my concerns - crickets! They did however ask me to review them... so here we are... They suck! Order - over 2 months to receive anything.. no one responds to when will; my order ship??? basically I think they are selling product before they even have it to ship. I understand every box isn't going to be awesome... however the boxes are coded... they know whats in them and my box was useless! I was thrilled to get large kitchen trash bags that tells you everything you need to know.. I did however geta 2025 christmas basket with cookies & such (disgusting)!!!!

Save your money and your time. You would better off going to rummage sale and spending your money. The customer service was lacking, condition of shipment was horrible, no accountability and just a huge disappointment. About 3 months to fulfill order, broken promises and not worth the time or expense.

‼️DO NOT WASTE YOUR TIME OR MONEY‼️ You’ll be lucky if you ever get your order. If you try to contact them, they’ll ignore you and then block you on social media platforms. Request a refund? GOOD LUCK WITH THAT! They have no problem taking your money, then treating you like garbage and refusing to send your boxes OR money back.

Purchased 4 boxes at the end of June. Contacted around 2 weeks later and was told my order was “priority”, heard nothing for about a month and a half - contacted them, same thing. Contacted a few more times and was ignored. Went to messengers on Facebook, Instagram and TikTok, was ignored and blocked. Called and was bounced to “accounting” where I was immediately sent to voicemail and left a detailed message, almost positive I won’t receive a return call. Have requested a refund multiple times. Ended up contacting BBB. (Currently been 111 days and STILL NOTHING)

Never received my order, which was placed in July 2026. Repeatedly reached out to support. They answered the first time that they were behind in filling orders then never heard from them again. Ended up opening a credit card dispute. Do not recommend.

I ordered 2 boxes in July expecting delivery in August. Its mid October. They updated one box and said it was shipping 10/1. Nothing shipped, no one will respond. They just stole my money.

I never received my order. They gave me an estimated date for delivery one week after I ordered two boxes. Four or five days past that, I emailed the company to inquire. They responded immediately. Said they were behind but would ship it out the next week. Time goes by, no boxes. I reach out again. They responded immediately again. Yet again apologize and tell me I will receive a tracking code the next day. Time goes by, and it is closing in on the 60 day mark. I email again, not so subtlely hinting at fraud. No response. Three days later I request a charge back from my credit card company, and they agree to investigate. Two days after that, I get a voicemail message from Porch Pirates asking me to contact them. (I didn't ignore their call. I was flying.) I chose not to call back. They did not attempt to call me again or rectify the situation in any way, but they did cancel the order, and I got my money back. Don't believe the reviews on their website. You can only leave a review if you received your order. Find another company for mystery box fun, because this one was no fun at all.

I ordered June 30,2026. I ordered a silver tape apple box. I had repeatedly contact them because my order did not come. I was told they had overloaded on work and it will be sent soon in July, August , and September. I told them several times it needed to be sent before October as o winter elsewhere. Finally I received a call from Katie saying it was being shipped on Oct14,2026. I informed her I had moved to my winter home and send it there. She took address and said ok. Shipped to my summer home and not even 1 product in the box was anything to do with Apple!!! The whole reason I ordered it in the first place. Finally sent on October 15,2026 from June 30th order. Very very disappointing and will never order again or tell anyone I know not to do business with Portch Pirates!!!! Feeling so scammed!!!!

I purchased 3 boxes in JUNE!! At first, they responded to my emails. It is now OCTOBER and I still have NOT received my boxes. Plus, now they DO NOT respond to my emails or my phone calls. DO NOT PURCHASE!!! After reading a lot of the other complaints, makes me wonder what’s really going on at Porch Pirates!!!

I had togive a one star because I couldn't give them no stars. I ordered a box June of this year and never received it. I contacted them and only got the run around. It's running late, had to restock, blah, blah blah. I would never get anything from them again. I feel it's all a scam.