Ordered and paid a kids mat for 169 pln, on the web site it is stated that thickness is 3 cm, after 2 months received a small box with low quality mat pieces and thickness 1 cm
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Lees wat reviewers zeggen
I have had such a great experience with them. The process is very streamlined. Moreover, they are very, very communicative over chat. No AI chatbot; a real human responds to your questions and inquier... Toon meer
I used Poesay services a couple of times. Both of them are from Luxury markets. The customer services are the best I have ever dealt with. FAST response and helpful staff. When I decided to ship my p... Toon meer
J’utilise Porsay depuis un peu plus de 2 ans maintenant, et j’ai toujours ete satisfaite de leurs services, mes colis sont toujours arrivés en bon etat, la communication avec l’equipe a toujours ete... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Porsay offers premier International Parcel Forwarding and Personal Shopper Services, connecting global markets with discerning customers. Specializing in streamlined, cross-border shopping solutions, Porsay is dedicated to delivering excellence in both service and logistics.
Contactgegevens
17/F, YAM TZE COMMERCIAL BUILDING, 23 THOMSON ROAD, , WAN CHAI, Hong Kong
- contact@porsay.com
- porsay.com
3,6
Gemiddeld
49 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Service exemplaire
J’utilise Porsay depuis un peu plus de 2 ans maintenant, et j’ai toujours ete satisfaite de leurs services, mes colis sont toujours arrivés en bon etat, la communication avec l’equipe a toujours ete rapide et fluide, je recommande vraiment pour toute personne qui cherche un service de qualité.
Bravo a vous, restez comme ca
9 juli 2025
Review zonder uitnodiging
Colis reçu dans qlq jours
Colis reçu dans qlq jours, et service clientèle toujours disponible, top!
7 juli 2025
Review zonder uitnodiging
They Got Paid – Now They Want My ID?!
I paid using a valid card in my name. Despite my bank confirming the transaction, Porsay refused to ship my package unless I sent a video of my bank account and a photo of my ID. No clear reason, just copy-paste replies. Their own dashboard shows “Awaiting Shipping,” but they won’t admit payment went through. Feels shady -- I’ve reported them. Avoid this service.
__
Edit:
Apparently Porsay thinks they’re above banks now. My card issuer verified my identity and confirmed the payment -- in writing. But that’s not enough for this shady parcel service. They want my ID, a bank video, maybe next they'll ask for a DNA sample.
You're not a financial institution. You're a shipping middleman holding paid parcels hostage behind made-up "verification" hoops. It's not fraud prevention -- it’s pure extortion.
--
Second Edit after receiving me package:
You implied fraud, yet you shipped the order. Those two facts cannot coexist. Shipping is confirmation that no fraud existed. If you had bothered to verify before lying publicly, you would know that.
You accepted payment, withheld a paid order, demanded extra personal details, then tried to justify it afterward as “routine verification.” That is not fraud prevention. That is leverage.
The tracking proves the shipment was released with no issue: laposte .fr /outils/suivre-vos-envois?code=EY934888616FR
No fraud. No refund offer. Just delay, accusations, and backpedaling.
This review stands.
3 juli 2025
Review zonder uitnodiging
Antwoord van Porsay
Dear valued customers,
We would like to address this review with complete transparency regarding a serious issue we have identified.
After thorough investigation, we discovered that the payment associated with this review was made using a stolen credit card. The legitimate cardholder contacted us directly to report the unauthorized transaction.
Key facts:
The transaction involved fraudulent use of payment credentials
The legitimate cardholder confirmed they did not authorize this purchase
The reviewer was contacted and asked to provide proof of genuine purchase, but failed to respond to our request
We understand this situation may be concerning, but we want to assure all our customers that we take payment security and fraud prevention very seriously. This review does not reflect a genuine customer experience with Porsay.
We remain committed to providing excellent service to all our legitimate customers. Any authentic feedback, whether positive or negative, is valued and addressed professionally by our customer service team.
If you have any questions or concerns about your orders, please don't hesitate to contact us directly.
Thank you for your trust and understanding.
Porsay Team
Equipe Tres professionnel et confiance…
Equipe Tres professionnel et confiance Total
Bonne continuation
21 juni 2025
Review zonder uitnodiging
Scam I have been stolen from them more…
Scam I have been stolen from them more than $7k, please be careful
13 maart 2024
Review zonder uitnodiging
Antwoord van Porsay
Dear valued customers,
We would like to address this review with complete transparency regarding a serious issue we have identified.
After thorough investigation, we discovered that the payment associated with this review was made using a stolen credit card. The legitimate cardholder contacted us directly to report the unauthorized transaction.
Key facts:
The transaction involved fraudulent use of payment credentials
The legitimate cardholder confirmed they did not authorize this purchase
The reviewer was contacted and asked to provide proof of genuine purchase, but failed to respond to our request
We understand this situation may be concerning, but we want to assure all our customers that we take payment security and fraud prevention very seriously. This review does not reflect a genuine customer experience with Porsay.
We remain committed to providing excellent service to all our legitimate customers. Any authentic feedback, whether positive or negative, is valued and addressed professionally by our customer service team.
If you have any questions or concerns about your orders, please don't hesitate to contact us directly.
Thank you for your trust and understanding.
Porsay Team
15 Colis volé
Des escrocs, presque 15 colis volés. À la fin, il te bloque sur le téléphone
13 februari 2025
Review zonder uitnodiging
Antwoord van Porsay
Dear valued customers,
We would like to address this review with complete transparency regarding a serious issue we have identified.
After thorough investigation, we discovered that the payment associated with this review was made using a stolen credit card. The legitimate cardholder contacted us directly to report the unauthorized transaction.
Key facts:
The transaction involved fraudulent use of payment credentials
The legitimate cardholder confirmed they did not authorize this purchase
The reviewer was contacted and asked to provide proof of genuine purchase, but failed to respond to our request
We understand this situation may be concerning, but we want to assure all our customers that we take payment security and fraud prevention very seriously. This review does not reflect a genuine customer experience with Porsay.
We remain committed to providing excellent service to all our legitimate customers. Any authentic feedback, whether positive or negative, is valued and addressed professionally by our customer service team.
If you have any questions or concerns about your orders, please don't hesitate to contact us directly.
Thank you for your trust and understanding.
Porsay Team
من افضل شركات توصيل الي تم تعامل معاهم…
من افضل شركات توصيل الي تم تعامل معاهم من ناحية الامانه وسرعه توصيل
24 januari 2025
Review zonder uitnodiging
Très bien la livraison très rapide merci
21 januari 2025
Review zonder uitnodiging
Unreliable company
Hello, I shipped a package on December 11 and the full amount was paid. My name is Issam Touati and I am a customer at Porsay. I paid, but my package has not arrived until today. They are making excuses that the colissimo shipping company is at fault. I filed a complaint, but to no avail. There was a lot of procrastination. In the end, my package was lost and I lost $17. Yes, I do not recommend using Porsay. It is an irresponsible company. I have excuses and messages to them and how they procrastinate. Please be careful.
11 december 2024
Review zonder uitnodiging
C'est un argument étrange
C'est un argument étrange ! J'ai réglé mes colis avec mes propres cartes bancaires canadiennes, mais vous avez bloqué le paiement . J'ai envoyé des vidéos comme vous me l'avez demandé ! Même si on ne demande jamais à un client une vidéo de sa carte personnelle !, vous m'avez remboursé et bloqué tout... et maintenant vous me demandez de vous envoyer les preuves de paiement de la boutique où j'ai acheté mes affaires ! Êtes-vous la police ou la boutique ? Ce n'est pas votre rôle ! Malgré cela, j'ai fini par vous envoyer les vidéos de compte PayPal, mais je n'ai toujours pas de réponse ! Ah oui, un iPhone, un PC, une PS5, etc., ce n'est pas SHEIN ! Voleur va !
27 mei 2024
Review zonder uitnodiging
Antwoord van Porsay
Bonjour Mounir,
Vos affirmations sont incorrectes et trompeuses. Après vérification, nous avons constaté que vous avez utilisé une carte bancaire volée pour payer nos services. Conformément à nos politiques strictes de lutte contre la fraude, votre compte a été bloqué afin de protéger notre plateforme et nos clients légitimes.
Nous rappelons que nous n’autorisons aucune activité frauduleuse sur notre plateforme. Vos accusations ne changent en rien les faits, et nous continuerons à maintenir des standards élevés de sécurité pour nos clients.
Cordialement,
L'équipe Porsay.com
ATTENTION!
They have my parcel from 2-3 weeks now worth over 3000€. Support isn’t responding to the chat. I will update this review if its a scam or legit.
1 maart 2024
Review zonder uitnodiging
Antwoord van Porsay
Hello,
We apologize for any inconvenience you have experienced. We would like to clarify that your shipment was halted due to the use of a suspicious payment method. We have previously contacted you and requested evidence to verify the legitimacy of your payment, but we have not received sufficient response.
We invite you to reach out to us again and provide the required evidence so we can resolve the issue and send your shipment as soon as possible.
Thank you for your understanding.
Best regards,
Porsay Team
Scammer I’ve been dealing with them for…
Scammer I’ve been dealing with them for 6 months. They sole my package and now ignoring me.
1 september 2023
Review zonder uitnodiging
Antwoord van Porsay
Dear mantiskaBiceps,
Your accusation is completely false and misleading. Our records confirm that you used a stolen card to pay for our services and attempted to misuse our platform. As a result, your account was blocked, and the relevant actions were taken in line with our strict anti-fraud policies.
We do not tolerate fraudulent behavior and will always act to protect our legitimate customers and business integrity. False claims like this will not change the facts.
Best regards,
The Porsay.com Team
Fast support, fast shipping
21 september 2023
Review zonder uitnodiging
Antwoord van Porsay
Dear Hicham boulahia,
We are sorry to hear about your dissatisfaction with our support. At Porsay.com, we strive to provide the best service to all our customers, and we take your feedback seriously. Delays in support can occur during peak times, but we are continuously working to improve response times and ensure a smoother experience for everyone.
Your feedback helps us grow, and we appreciate your understanding.
Best regards,
The Porsay.com Team
Antwoord van Porsay
Dear Sturch Kennit,
Your accusation is entirely false. Our records show that you used a stolen card to pay for our services and make your purchases. As soon as this fraudulent activity was detected, your account was blocked in line with our strict policies to prevent illegal activities.
We will not tolerate misuse of our platform, and such actions are taken to protect our business and our legitimate customers. False claims like this will not change the facts.
Best regards,
The Porsay.com Team
GREAT SERVICES
I used Poesay services a couple of times. Both of them are from Luxury markets. The customer services are the best I have ever dealt with. FAST response and helpful staff. When I decided to ship my parcel, an employee (his name is NASER) from Porsay texted me immediately and advised me to rearrange my shipping so it would cost fewer fees. Besides, my Parcel delivered within 2 days.. I confirmed the shipping on Thursday and it arrived on Saturday..! AMAZING !! I highly recommend dealing with Porsay.
6 juli 2023
Review zonder uitnodiging
unprofessional
unprofessionalism at its finest i got charged 12Euros for a simple service of activating my card in an ATM but in exchange my account got blocked for overtrying to charge it when it was refused when i asked for a refund they told me they did their service which is the complete opposite i don't recommend anyone to deal with this unprofessional company if it was possible i would give 0 stars because this company deserve neither
24 mei 2023
Review zonder uitnodiging
Antwoord van Porsay
Dear Thedollarshop,
We are sorry to hear about your experience. However, we want to clarify that the service was carried out as per your request. The fee of 12 Euros was clearly stated before the service was performed, and the process was completed successfully on our end.
Regarding the account issue you mentioned, it seems to be related to the ATM or the card provider, as our role was limited to activating the card, which was done as requested. Unfortunately, we cannot process refunds for services that were fully delivered.
Please note that our customer service team is always available to assist you with any questions or further clarifications. Do not hesitate to contact us, and we will do our best to help.
Best regards,
The Porsay.com Team
excellent service, recommend
I tried this service for the first time, although I asked them more than once before, excellent and understanding support, fast registration and dispatch of shipments, excellent service and I recommend it and I will deal with them again, I hope you will continue this good work :)
31 maart 2023
Review zonder uitnodiging
I tried this service sevral times and…
I tried this service sevral times and each expérience was better than expected, keep going guys.
11 januari 2023
Review zonder uitnodiging
My parcel was delivered in 3 days Woow
I sent a medical machin with Porsay, which i was in need for as soon as possible so i connected the customer support and tell them about my situation and they make an exception and ship my parcel in the same day they receive it even that they receive it the shipping time.
numéro suivi Dhl 1097960566
thank you Porsay, it was great dealing with you guys.
11 december 2022
Review zonder uitnodiging
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