Power tools direct had the quality tools that I needed at a very reasonable price. Delivery was a bit slow but I didn't need the tools urgently and would consider using them again. Ordering was a... Toon meer
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The items were good value but took long time to be delivered. On the good side, the company recognised the problem and refunded the express courier charge. The company has a good customer service at... Toon meer
Sensitive equipment (torque wrench costing almost £200) sent packed in black plastic bin bag material, no protection whatsoever. Delivery very slow. Now I'll just pray that the calibration of the wren... Toon meer
AVOID - I was sent the wrong product and they wouldn't arrange a collection or issue the refund despite emailing them several times. PS. I'm writing this 4 weeks after ordering - No resolution - AVOI... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We are a leading supplier of top branded tools to both business and private individuals. We pride ourselves on providing quality tools, at trade prices, directly to your door by express courier.
Contactgegevens
Unit J1, Dominion Way, BN16 3HQ, Rustington, Verenigd Koninkrijk
- 01903776610
- support@powertoolsdirect.com
- powertoolsdirect.com
Heeft nog niet op negatieve reviews gereageerd
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Easy ordering
Easy ordering, received my parcel in excellent condition, well wrapped!
got what ordered
Very happy apart from the long delivery…
Very happy apart from the long delivery it took
Good value, good quality.
I bought a good value, very strong, plastic rubble pan and hand rake, which I use mostly in the fields for horses 'poo picking'. I have had one for years, it has not broken, I just wanted to make sure I had another, in case they stopped making them!
Hasn’t arrived
Excellent customer service
When the package arrived the box had torn open and was empty except for the padding paper. I took some photos and sent them to the company. They investigated with the delivery company to try to understand what had happened but in the meantime they sent out replacement products which arrived without any problems. Excellent customer service.
Read the reviews and await to receive…
Read the reviews and await to receive the delivery but the user experience on the website was pretty smooth and easy. Found everything I was looking at competitive prices
Fast, reliable service
It was my first time buying from Power Tools Direct and definitely won’t be my last, i bought 3 Purdy scrapers and wasn’t disappointed as they was delivered so fast , it was a very easy transaction with no fuss whatsoever,
I highly recommend Power Tools Direct 👍
DO NOT USE
Delivery hasn't arrived, no communication at all. Tried calling, emailing, left messages and still nothing. Paid for express delivery and now cannot get in touch with them in any way. Poor service, will not use again
Your service was fine but DX not so
Your service was fine but DX not so. I moved my delivery to Wed 18th as I was away Mon and Tuesday am, they confirmed this on Sun 15th. They still delivered on Mon 16th and said they had left it with a neighbour. When I arrived home today it was just left outside my back door. Anyone could have taken it. Regards, Chris.
It took 3 emails to get a response from…
It took 3 emails to get a response from this company over a simple delivery , the item was late with no explanation
Poor communication
trying to enquire about stock levels, but their phone line is always disconnected and they do not reply to emails, seems like phising advertising competetive rates without being able to confirm availability answer phone calls ore reply to emails
Items were as described
Items were as described. Although happy with product postage was slightly delayed
Good price, good service - what else matters?
Good price for the specific item I wanted. Delivery time was OK. Communications excellent. Would happily use this company again.
Good prices, wide range, but quite slow despatch and delivery
I’m almost reticent to not give a higher review of PowerToolsDirect, as they do actually ‘do what they say on the tin’.
The prices are amongst the best I can find, and they stock a wide range of products.
The only reason I’m not able to give a 5* review, is they are frankly quite slow to despatch their items.
I know we live in a world of Amazon next day (or even same day) delivery, and for a smaller company like PTD to try and match that would be impossible. However, other small companies I deal with can still despatch within a day or two.
My latest order and previous order took several days from order to despatch (and then in the hands of delivery companies even longer of course).
So my review would probably be, excellent products, wide range, reasonable price, but sadly, slow despatch.
I queried my last order’s despatch date (having paid for the faster service) and although the reply was business like and not rude, the email was quite ‘curt’ and pointed me to the terms and conditions. Which again, I thought in the modern world of customer service, wasn’t the best experience.
So all in all, a happy customer, my order arrived, but it did keep me waiting quite a lot longer than I would have hoped.
Ordered a telesteps carry bag so I’ve…
Ordered a telesteps carry bag so I’ve can carry on a train & tube, excellent bag easy to carry fast delivery and a good reasonable price compared to other outlets
Excellent price and delivery service
Excellent price and delivery service. Will use again.
EXCELLENT PRICE!
EXCELLENT PRICE!
I Googled lots of suppliers and Power Tools Direct beat them all on price. Fast dispatch too. Very happy
Edit. Unfortunately, the item WAS a great price, but not good quality, so it was false economy. I contacted Power Tools direct, but the didn’t respond, so I wish I could take back the 5* !
Very good price on the tool purchased
Very good price on the tool purchased, fair postage costs and fast dispatch
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