Premiumtechrepair Reviews 

I have used Gamer-Tech now called premieretecrepair (?). I was very happy with the company and my laptop was repaired and sent back on time. There was a nice lady, Michelle who used to answer the phone and explain and discuss the problem.
Now there is no phone service and only email service they do not answer the emails despite repeated messages.still waiting for reply.

I have read several other reviews and it appears, this company is not worth waiting for if they don’t answer the message.

Their service had detetiorated badly.

I placed an order with this company, they never responded quickly at all so I decided to look at the reviews online and saw very bad reviews so I decided to cancel my order. My order was £49.99 when I asked to cancel my order they said they would refund me but would keep £8 to pay for the courier which hadn’t even turned up to pick up the item so I should’ve been refunded the full amount but I wasn’t

This was their response -
We have cancelled the order and issued a refund, less the £8 charge I mentioned.

With all due respect, you can pursue this however you see fit.

We have had our terms and conditions checked by Trading Standards in the past, and it was actually them who told us to put a clause in our terms and conditions to say that once a collection has been booked, that the customer is not able to cancel the order.

So, we don’t legally have to refund anything at all, but as we have not done any work on it, we are happy to refund everything apart from the collection cost as this had already been charged once the collection was booked.

You had to check the box to accept these terms on placing the order.

I will not be using this company in future and I suggest you don’t either. I found a much better company out there that does the job cheaper and has way better reviews than this place.

Please do not use this sham of a company. Sent my dj mixer to them and responses were prompt but when it arrived i was sent damage photos of my fader which have clearly been forcibly damaged. I was told the mixer had been poorly packaged which is rubbish as box was intact when eventually received my product back a few months later. It would appear that it was damaged by them to make me pay for more work. They didn't respond for nearly 6 weeks of me asking for updates. A disgrace of a company who are nothing but scam merchants.

DO NOT USE, THIS IS A SCAM COMPANY, YOU WILL NOT RECEIVE YOU ITEM BACK OR BE ABLE TO CONTACT THEM. THEY TAKE YOUR MONEY UPFRONT AND THATS THE LAST YOU WILL SEE OF IT

This service is a scam, do not use them and look elsewhere. They owe me money for a refund and are ignoring all of my emails.

Disgusting service, disgusting attitude, never answer the phone, just a ridiculous lying message.
Many many emails ignored, they've had my record player around 4 months now, legal action being taken to recover goods and payment.

Garmin satnav sent in October, message back from PTR saying no fault found.
Satnav has still not been returned to me and emails are being ignored.
Appears to be a scam company, out to make easy money and not do repairs.
If anyone from the company reads this review, you should be embarrased and really need rto up your game if you are genuine.

Update: 20/05

Finally had a response from Dan (19/05) to confirm a return of the device has been booked in and agreed to the refund. As of today, 20/05 - I have received the unit back (all good except the issue caused during the original fix) and pending receipt of the refund.

Things are incredibly slow and frustrating, in terms of communication, however I will say they have been very good with the associated actions once agreed.

If Dan can get the house in order and manage the business better I’m sure it would be fine. Feels very much a job too big for one person.

Update: 17/04.

I received another nonsense response to advise of a power cut in the area and pleading patience whilst they ‘work through the backlog’ of emails! This was the 2nd March and nothing further despite numerous chases!

Honestly, they are an absolute disgrace. All seems great to start with but then it all falls apart and you’re left in limbo constantly and fobbed off with nonsense excuses of power cuts or network issues.

@Dan, or whatever the real name is, respond to my chases and either pay to have my unit fixed or send it back and refund me for what I have paid so far!

Update: so after posting I finally get a response advising they can’t fix it due to it being the programme chip and it needs to go to a 3rd party company for Numark!

I have responded advising elements of the consumer act that it is their responsibility to cover any 3rd party costs or refund me and return my device.

No response again for over 2 weeks!!

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Another negative review to add to the list!!

What started out a smooth process with Dan, I sent my Numark Mixstream Pro+ off for repair as one of my volume faders had snapped.

A couple of hiccups with collection but was well communicated and the unit was safely received, ‘fixed’ and subsequently returned. All was going well!

Upon attempting to use my returned unit, the headphone jack was no longer working and I couldn’t hear anything. However this was again a smooth process of communication and return to be further investigated!

It’s now been 2 months since and despite a couple of responses to advise still investigating and not sure what the issue is, I am now receiving absolute radio silence in any attempts to get an update!

Interested to hear what other negative reviewers that have seemingly been stung have done to escalate/get their unit back/reimbursement etc!

PS5 HDMI port fix

Great service, requested a quote online with a response within 2 hours!

Dropped the console off on lunch and was ready for collection within an hour.

Easy and efficient, thanks.

First rrpair would of got 5 stars only it came bavk with danaged screen Sent my sat nav to have a new screen as they damaged it and get no reply via email had since before Christmas 2025 gone broke i would say

sent my cd player in for repair. i got emails all the way through from joe and was repaired and sent back quicker than expected. great company. great service.

Got my technics turntable repaired by these recently. Had a week to test and all is working great again. Took just over a week and was a fair price. Highly recommend. Thank you Dan.

This site is a SCAM!

I sent my laptop to this service in November, 2 weeks later I was told that my laptop was awaiting parts and I was told this would be 1-2 weeks for the parts to arrive.

Since then it has been radio silence. I have emailed a bunch of times and received no responses, the phone number listed on the site isn’t manned.

I am now emailing them telling them to send me my laptop back immediately and cancel any repairs as I just need my laptop, but it’s still radio silence.

Absolutely disgraceful, I would give 0 stars if possible.

Simon could not have been more helpful to someone so non-techy as me Put on and dealt with all the queries immediately. If only my iPod classic were repairable, I would send it to premium tech repair immediately confidently knowing that it would be in safe hands.

A GARMIN was sent 8 weeks ago for a new battery and the fee paid and a reply came back that additional work was required and they would invoice for payment when it was ready to be posted back.
Nothing more despite several e-mail reminders to them.
The telephone number 01904571205 does not connect.
Are they still operating?

Sent my CD player that would not read discs. They had it so long I had to chase them, they said they were 'waiting for a part'. Eventually they sent it back to me with the same fault it had in the first place. When I emailed them about it they did not reply. I dont reccommend using this company, waster of time and stealer of money

DO NOT USE SCAM SITE. They take your money and don't actually do any work.

DO NOT USE THIS COMPANY, I sent my satnav for usb socket replacement. They had it six months, there excuse was they had a technician leave so were struggling. When I contacted them for a progress update they said they found another problem with the board. I authorised the repair which would be a extra cost. With no updates, I demanded my device back, and said I would collect from their registered business address in york as i just wanted my expensive device back, they returned it with a scratched screen. This cost me £60.

The repair took quite a long time to get done when I got update with reason for time taken to do. Reason was reasonable so I waited received my cd player back Friday works perfectly and looks like new. Apart from time very happy with service

I dont understand the negative reviews on here. I had a pleasant service from Dan and his team, I was kept updated on my controller whilst being repaired with pictures and a video when repaired.

I would definitely use again.