Prestige Cars Kent Reviews 3.484

Very disappointed with the hand over. I was misinformed about the road tax cost which I only found out when arriving to collect the car. I was told the owners handbook was in the car, it wasn’t. I bought a car that I was not familiar with and asked if they would run through it with me. The handover person drove the car to the entrance of the site (blocking it) gave me the keys and told me “I know nothing about RR” when I asked how to set up my phone. She was more concerned about me moving the car than explaining anything in the car. As I drove down the road the tyre pressure light came on! This resulted in needing a new tyre. There was no emergency tyre kit in the boot, despite the company undertaking a 175 point check. Extremely disappointed with my experience of collecting my new car.

Neil came to pick up the car and provided an excellent experience from start to finish. He clearly explained every step of the procedure, making everything easy to understand and stress-free. His professionalism and attention to detail really stood out, and his friendly approach made the whole process smooth. Great customer service throughout — highly recommended.

It was a pleasure speaking with Matthew (Matt) just now. 🙂
As discussed, you were a big help today with a small/not too relavent matter and gave me some faith that I could possibly be working along side someone like yourself at a dream place for me like Prestige Cars.

I hope to personally meet with them soon, but for now I can only again express and much appreciate his help.

Had a great experience selling my car to Prestige Cars Kent. Steve who collected the car was extremely thorough and spent ages checking everything was as it should be, he's a credit to you. Thanks also to Matt.

Had a great experience about getting a car with Sam. He was friendly, knowledgeable and took the time to answer all my questions. Really refreshing to deal with someone who genuinely seems to care about helping you find the right car rather than a pushing sale. Highly recommend Sam and the team!

Very welcoming staff all round, Sam was very helpful and knowledgable about the vehicle without pressuring me into anything.

Very enjoyable experience, when the time comes for a new vehicle I will definitely be going back to Prestige Cars Kent.

We had a great experience buying our Audi Q4 Etron from Prestige Cars. We were helped by Connor, a knowledgeable and friendly guy who made the experience painless. We were test driving, trading in and buying a used car, so it took a little longer than expected, as it was a busy and buzzy Saturday at Easter, so we should have probably expected this. The environment was nice, and with a few coffees and friendly staff we were very happy with the overall experience.

Prestige cars are a class organisation. We were looked after extremely well on arrival, and the two cars we wanted to test drive were available immediately. The warranty and service deals were very good, and well explained to us . Joe Kearns did a superb job - he made us feel very welcome, and was friendly courteous and very efficient.

Excellent service from Sam P, made me feel very comfortable, didn’t find the right car for me on this occasion but will definitely be back once one comes up that fits what I’m looking for!

Jack W went above and beyond to help. Very smooth process. Would buy another car from him and Prestige Cars

Great service, Jess and Keeley were terrific. The new car is fab

Very welcoming when arrived, Jack looked after myself highly professional
Thank you.

Great experience buying a car. Jack gave a great service.

Really great service from Fraser. Very helpful. Answered all the questions I had. Gave me plenty of time to look around the car and made sure I was happy with my purchase. I wouldn’t hesitate to use Prestige cars again and Fraser is a credit to the company.

Sam S was great from the moment we entered until the end of our meeting. He understood what we were looking for and never pressured us at all and ran back and forth to make sure he made sure things were done properly. He’s only been here under a year and is already a Star for this company from his service alone. Much appreciated sir!

We had the lovely pleasure of speaking with and being taken care of by Sam S. Such a lovely chap, really appreciative of his service and the way he went above and beyond for us was exceptional! For someone that’s been doing this role for under a year , he was so professional, kind and super patient! A top star in our eyes and he definitely deserves a reward! Thanks so much again Sam S! Really appreciate you and your great help during our visit on 25/04/26.

Great car dealers!
Thanks to Fraser and Izzy

Really positive experience working with James and Izzy, both professional and managed to go from viewing the car to handing over the keys within 6 days!

I am extremely disappointed with the level of service I’ve received from an authorised dealership representing Audi.
My vehicle has now been with them for over 2 months for what was described as a routine cambelt repair. During this time, I have been informed that additional components, including sensors, were damaged during the repair process, which has caused further delays.
What is most concerning, however, is the complete lack of communication. For several weeks, I have repeatedly been told that a manager would call me back, yet no call has ever been received.
I have now been without my vehicle for over two months while continuing to pay approximately £500 per month in finance, with no clear resolution or accountability.
At this stage, this is no longer just about a delayed repair — it is about the standard of service, communication, and responsibility expected from an authorised Audi dealership.
I have made multiple attempts to resolve this directly and privately. However, due to the ongoing lack of response, I am now raising this publicly.
If this matter is not addressed urgently, I will have no option but to escalate it further, including contacting Audi UK directly and submitting a formal complaint to the Motor Ombudsman.
I would welcome immediate contact from senior management to bring this to a proper resolution.