Primark Reviews 280

Primark West Bromwich, never had any issues but this time the customer services and managers were horrible, think they were in a rush. I bought a pair of Disney Mickey mouse black school shoes from the school section of the shop for 4yr old.
My DD went to school and came back with the bleeding at the back of feet just after 1 day of wear.
I bought her another pair from a different shop.
When I went back to return the shoe to Primark, the lady at the till made faces and gossiped to her colleague that if she or her kids have this issue she won't return them but buy them other pair from CLARKS.
Then came the lady manager and her statement was: those shoes are not the school shoe but the fashion wear and parents should buy from big brands to have comfort shoes.
So I felt they were promoting other brands and if they knew these shoes are the fashion shoe they should have put it on clearly and not on the school section, so that customers shouldn't buy them.
None of the staff showed any kindness or concern,no responsibility of misleading information.
None of them offered any exchange or any gift card.
Rubbish customer service and manager statement was legendary.
So PLEASE DON'T BUY DISNEY MICKEY MOUSE SHOE FROM PRIMARK FOR SCHOOL.

I bought a pair of pyjama bottoms on the 26th of August which I cut of the price tags and tried to return them on the 29th of August as they had a rip in them after just three wares. I pointed out the fault to them and they said that they could not take them back as all the tags where off and they couldn't resell them anyway. As I have a learning disability I struggle to stick up to people so I did not know how to argue back, that this is a fault and that the rip was not a result of anything I had done. I will not be shopping in Primark again after this experience.

Van ya 3 días que hize una devolución en primark para que me devuelvan a mi tarjeta y nada aun..fatal

Purchased a pair of trousers did not try on at shop. Turned out to be a bad fit. Whent back to exchange was turned away then found my receipt eventually and was turned away again for it being over 28 days! Frustrating I only wanted an exchange they have causes me so much stress awful when you spend hundreds and they fuss over £14 of an exchange!!!!!

Struggled in past what to chose from my full basket. What happened to pull along baskets, carry can be heavy. So I did not spend hundreds of £. Now neither myself or husband can't find anything we like. Have u changed buyer???? Looking forward to cafe opening, it's GREGGS, millions of them was looking forward to primark cafe something different. Spotted 4 boys looking at clothes with pasties in hand, yuk. a

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Samedi 22 juilet sur les coup de 17h30 18 h je suis allée en famille a primark , la vendeuse au niveau des cabines mal aimable et désagréable

La mia lamentela riguarda le buste in cassa, ho chiesto espressamente due buste di carta, in quanto qualcosa dovevo regalarlo, al che il commesso mi spiega che la busta di carta è gratis e non potevo averne un'altra....... voleva darmene a pagamento un altro genere, ma avendone già in casa ho chiesto quella di carta.....in poche parole sarei dovuta uscire con il resto della merce sul braccio perché aziendalmente non poteva darmi un'altra busta di carta in quanto gratis! Ovviamente ho protestato che fosse assurdo e che l'avrei voluta pagare! Ho chiesto di parlare con il direttore o con un responsabile, ma mi viene risposto che i capi sono a Milano 🤬.....in poche parole alla fine l'ho spuntata, ma è assurdo non poter avere la busta in quanto gratis! Datevi una ridimensionata visto che non volete neanche che ci portiamo le buste da casa! Pessima esperienza! Tutto questo al centro commerciale Megalò Chieti

No doy crédito. El día 13 de junio hice unas compras por importe 37eur en Primar, al día siguiente devolví 2 prendas y no sólo Primark no hace el abono de inmediato, como en todos los comercios, presentando ticket y prendas, sino qué vuelven a cargarte el importe inicial de 37eu,!! Y se quedan por supuesto con las prendas devueltas y a día de hoy, casi después de 1 mes y ante mi queja a atención al cliente, de nuevo enviando los ticketste hacen dar algunos números de tu tarjeta, horror! pero no te queda otro remedio si quieres recuperar tu dinero, tienen la desfachatez de decir "recibido " y le contestaremos en cuanto acabe la investigación...Y yo me pregunto, ¿qué investigación? Les he dado TODO, todo evidente es legal por mi parte, pero qué empresa es ésta???
Nunca pensé que hoy en dia, hubiera una empresa tercermundista (en su política de devoluciones), indecente que se "pringa" por 37eur. No quiero pensar si el importe hubiese sido de 200eur o más.
Pensar mucho antes de comprar y posibilidad de devolución..

Todo un caos , parece un mercadillo cutre
El guardia de seguridad de Roquetas de Mar , agarrando a una mujer ya fuera del local
Un desastre para pagar, colas interminables

Jenna (manager)at the Market street Manchester branch is a star. She went above and beyond to find me a suit trousers in the required size.She definitely saved the day when all seemed lost.

Improve sizes in ur underware. Alot of young ladies are small in the back starting at 28 going up to ff g cup. You have nice young range but not everyone can ware them. I have a 13 and 15 year old neither can buy from you guys being 30 ff and 28 E

El etiquetado y la talla son muy poco fiables. Suele haber cola en probadores y en caja, al final el tiempo perdido encarece el producto. Y no tienen la más mínima flexibilidad en la atención al público. Eso sí, precios de mercadillo.

Todo en primark es maravilloso, excepto los pintauñas que son un auténtico MOJÓN.

A la hora de lo que son los productos, está muy bien. Pero a la hora de pagar son ocho horaaas! De fila, al final acabas soltándolo todo.

a ver...no es que algunas veces no encuentras algo bonito,hay periodos ,algunas veces encuentras lo que buscas ( me refiero a tu gusto ) y otras veces no....pero, ahora ya llevan una buena temporada han sacado pantalones hombres , cuando digo pantalones hombres me refiero a todo tipo de pantalones,cortos, bermudas ( piratas ) largos, tipo casual, etc, todos in cremallera ...ESTO ES IMPOSIBLE , HOY ESTUVE A PUNTO DE ACERCARME AL MOSTRADOR DONDE ESTAN LAS CAJAS DE COBRO Y GRITAR MI INDIGNCION...EL QUE TUVO LA IDEA,LA "IMBE...CIL" IDEA DE PONER TODAS LAS LINEAS CON PATALONES SIN CREMALLERAS PUES ,O ES UN CRETINO HACIENDO TODO A CACHONDEO....SIN PALABRAS....COMO MEAN LOS HOMBRES? BAJANDOLOS Y SENTARSE EN EL VATER? VENGA YA....TOTALMENTE UNA "IMBE...CILIDAD"

Nothing went wrong.I Wanted to buy summer wardrobe for 2 kids only to find out that they do not do click and collect at most of their branches in the north east so I am unable to purchase anything. They do not sell online so if you live in the sticks like me you go to H&M instead who do, do online shopping. I think click and collect should be available at all the stores not just in Cities. A Grimsby Mum

En la informacion de dias de apertura y horarios, el dia de hoy aparecia como abierta la tienda de Santiago de Compostela. Nos hemos desplazado desde Ourense y nos lo hemos encontrado cerrado. 😥

I will be honest, but I will find it very difficult to be constructive, as I have just discovered that Primark's customer service is shocking. They do not even understand the meaning of the term. I am a 67 year old lady who lives alone and have no family. Unfortunately I was rushed to hospital 3 weeks ago and taken into resus with heart problems, before being admitted for 2 weeks, This meant that I was unable to return some goods to Primark within the 28 day timeframe. I have spent several hours calling not only Head Office but also 4 stores to ask if I could have a couple more days to return the goods, as I am not long out of hospital. Nobody ever answers the phone, even at Head Office. In fact you are cut off after it rings a few times. Unlike Next and M & S and Roman, Primark does not "have a heart" and will not allow me to return £20 worth of goods a little late - even though I can provide proof. How could I possibly return on time, when I have been "blue lighted" with sirens into hospital? I have been told that you are unable to help. Your staff could not even wish me all the best. What sort of training do you give your staff? I am mortified to learn that this is what you think of your customers. I am seriously thinking of taking this to the papers.

Your employee a sales assistant at your Wolverhampton branch. Her name is Selina. She is exceptional, a credit to your store. Whatever the day or time she is cheerful, pleasant and welcoming. Always a smile and a quick chat. My daughter and myself have watched while we queue and she never changes whatever type of customer she is serving. I would be very grateful if Selina could be congratulated for her great attitude as previously stated she is a credit to Primark. WELL DONE SELINA