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Primo Payroll Reviews 13

•
TrustScore 4 uit 5

3,9

Softwarebedrijf
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Bedrijfsgegevens

  1. Softwarebedrijf
  2. Accounting software bedrijf
  3. Payrollservice
  4. Softwareverkoper

Geschreven door het bedrijf

Primo Payroll offers cloud-based payroll software designed for employers of all sizes, bureaus, and accountants. The platform is built with an intuitive interface that aims to simplify payroll management, ensuring compliance with regulatory requirements and enhancing overall efficiency. We prioritize security and GDPR compliance, providing exceptional customer support to help optimize payroll operations. Choose Primo Payroll for a reliable and scalable solution tailored to diverse payroll needs.

Contactgegevens

3,9

Goed

TrustScore 4 uit 5

13 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

Multiple Login Errors

Same issue reported by someone in May. Multiple attempts to login just resulting in error. Emailed help desk and told to reset password despite explaining that I have already done this multiple times and still not working. Disappointing...

28 december 2024
Review zonder uitnodiging
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Antwoord van Primo Payroll

Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with Primo Payroll. Your frustration with the login difficulties is completely understandable.

We take your concerns very seriously and are committed to improving our service. To better understand and resolve the issues you've encountered, we will be reaching out to you through Trustpilot to gather more information.

Thank you for bringing this to our attention.

Best Regards,
Primo Payroll Team

Beoordeeld met 5 van de 5 sterren

Software review

Great software for payroll and great support

13 juni 2024
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you so much for your fantastic 5-star review! We are delighted to hear that you find Primo Payroll to be a great software for payroll and that our support has met your expectations.

Your positive feedback means a lot to us and inspires us to continue providing excellent service. If you ever need further assistance or have any suggestions, please don't hesitate to reach out.

We appreciate your support and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

Beoordeeld met 5 van de 5 sterren

An effective free service

My company is very small, so a free service to meet my legal obligations and tax requirements is perfect for me. I've used Primo Payroll for over 6 years to make payment submissions to HMRC and calculate payroll for my few employees, and these are all in order.

11 juni 2024
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you so much for your fantastic 5-star review! We are thrilled to hear that Primo Payroll has been an effective and free service for your company for over 6 years.

It's great to know that our platform meets your legal obligations and tax requirements seamlessly. Your feedback is invaluable to us and motivates us to continue providing reliable and user-friendly solutions.

If you ever need further assistance or have any suggestions, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

Beoordeeld met 5 van de 5 sterren

Easy and Intuitive

We are a small business that has been using Primo Payroll for almost four years. As the business has grown we have been able to add the extra features we need at affordable cost.
We find the system easy and intuitive to use with prompt on-line help available on the few occasions we did need it.

11 juni 2024
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you so much for your fantastic 5-star review! We are thrilled to hear that Primo Payroll has been serving your business well for four years.

It's wonderful to know that you find our system easy and intuitive to use, and that you've been able to add extra features as your business grows at an affordable cost. We're also glad to hear that our online help has been prompt and useful when needed.

Your feedback means a lot to us and reinforces our commitment to providing excellent service. If you ever need further assistance or have any suggestions, please don't hesitate to reach out.

We appreciate your support and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

Beoordeeld met 4 van de 5 sterren

Effective for small charities

Primo Payroll offers a full and efficient payroll system for us as a small charity and takes the headache out of the task. We are able to perform all the required payroll functions without having to pay an administrator

3 juni 2024
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you for your positive review! We are pleased to hear that Primo Payroll has been effective for you and has made payroll management easier for you.

Your feedback is important to us as it helps us understand how we can improve and continue to meet your needs. If there’s anything we can do to enhance your experience further or if you have any suggestions, please let us know.

We appreciate your support and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

Beoordeeld met 5 van de 5 sterren

Excellent service.

29 mei 2024
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you received excellent service from Primo Payroll.

Your positive feedback means a lot to us and motivates us to continue providing outstanding service. If you ever need further assistance or have any suggestions, please don't hesitate to reach out.

We appreciate your support and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

Beoordeeld met 5 van de 5 sterren

Very easy to use...

Very easy to use. Had it for a few years now.

28 mei 2024
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you so much for your fantastic 5-star review! We are delighted to hear that you find Primo Payroll very easy to use and that you've been a satisfied customer for a few years.

Your ongoing support means a lot to us and motivates us to continue providing excellent service. If you ever need further assistance or have any suggestions, please don't hesitate to reach out.

We appreciate your loyalty and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

Beoordeeld met 5 van de 5 sterren

Easy to use. Great support.

Primo Payroll make submitting your staff pay easy every month. Adding new staff, editing or modifying details, and sending on to HMRC is seamless.
Primo support are also very prompt and helpful. Will work to get any of your issues resolved.

25 mei 2023
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you so much for your fantastic 5-star review! We are delighted to hear that you find Primo Payroll easy to use and that our support team has been prompt and helpful. It's great to know that you found the processes seamless!

Your positive feedback means a lot to us and motivates us to continue providing excellent service. If you ever need further assistance or have any suggestions, please don't hesitate to reach out.

We appreciate your support and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

Beoordeeld met 5 van de 5 sterren

Great Support Team !

Great Support Team !

13 mei 2024
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you so much for your fantastic 5-star review! We greatly appreciate your kind words about our support team.

Your positive feedback means a lot to us and motivates us to continue providing excellent service. If you ever need further assistance or have any suggestions, please don't hesitate to reach out.

We appreciate your support and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

Beoordeeld met 5 van de 5 sterren

Really affordably priced and the…

Really affordably priced and the customer support listen and then don't stop until everything is perfect

14 mei 2024
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you find our pricing affordable and that our customer support team is attentive and committed to ensuring everything is perfect.

Your feedback means a lot to us and inspires us to maintain our high standards of service. If you ever need further assistance or have any suggestions, please don't hesitate to reach out.

We appreciate your support and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

Beoordeeld met 2 van de 5 sterren

The cloud version was buggy

The cloud version was buggy, resulting in multiple attempts to login. When populating the payroll figures the software would often be slow and return you to the original input page.

2 november 2023
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with Primo Payroll in November 2023. Your frustration with the login difficulties and the software’s performance is completely understandable.

We take your concerns very seriously and are committed to improving our service. To better understand and resolve the issues you've encountered, we will be reaching out to you through Trustpilot to gather more information.

Thank you for bringing this to our attention.

Best Regards,
Primo Payroll Team

Beoordeeld met 5 van de 5 sterren

Accentra/Primo are fantastic

Accentra/Primo are fantastic. Where they didn't integrate with our API they made it happen. The performance, price, support and functionality are all superb. Highly recommended.

14 mei 2024
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a fantastic experience with Primo Payroll.

Your feedback about our integration efforts, performance, pricing, support, and functionality is greatly appreciated. It's wonderful to know that we were able to meet your needs and expectations.

Your recommendation means a lot to us. If you ever need further assistance or have any suggestions, please don't hesitate to reach out.

We appreciate your support and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

Beoordeeld met 5 van de 5 sterren

Primo team was super helpful and…

Primo team was super helpful and available, being new in business I was afraid of complicated interfaces and the learning curve the software might have but it ended up being really user-friendly! Great stuff! A multi company task manager is a lifesaver!

13 mei 2024
Review zonder uitnodiging
Logo Primo Payroll

Antwoord van Primo Payroll

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found the Primo team super helpful and available.

It's wonderful to know that despite being new in business, you found our software user-friendly and easy to navigate. We understand the importance of simplicity, especially for new users, and we're glad to hear that we met your expectations.

Your feedback about our multi-company task manager being a lifesaver is greatly appreciated. If you ever need further assistance or have any suggestions, please don't hesitate to reach out.

We appreciate your support and look forward to continuing to serve you.

Best regards,
Primo Payroll Team

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