Privatily Reviews 

j'envoi tous les documents toujours refusé très mauvais retour

I hired Privatily to help me open my company. They created the necessary accounts and gave me a phone number to use, which I used for about a month without any problems. After a month, I was automatically logged out of my account, and when I tried to log back in, it said that my password was incorrect. I couldn’t access the account anymore.

I contacted Privatily’s support and explained what happened. They told me to contact Hushed support instead. When I spoke to Hushed, they informed me that the problem came from a mistake made during the account creation: my correct email is @gmail.com, but the person from Privatily who created the account mistakenly used @googlemail.com instead.

When I went back to Privatily and told them about this mistake, they said it was just a “technical detail” and not a serious issue — even though this mistake prevented me from accessing my own account. Later, Hushed told me that in order to recover the phone number, I had to provide proof of payment.

So I went back to Privately and asked them to provide proof that they had paid for the number. They refused and said, “we can’t do anything for you,” even though they were the ones who gave me the number. I also asked them to confirm that the number was paid for at least 15 days, but they still refused to cooperate.

Five days ago, they promised they would send me a new number. I waited, but received nothing. When I contacted them again, they said they’re still checking whether they can provide me a new number or not.

In addition to all this, when I spoke with their support team, they were very unprofessional in the way they talked to me. They showed no respect, and I have proof of how they responded and communicated with me. The support I received was poor and unprofessional, and I cannot recommend their customer service to anyone. specially Monica and Jess

This company is a scam and is not part of the solution. They always give the same generic response. They don't even handle the registration themselves; instead, they hire another company located at their listed address.

My concern with this company is that I desperately needed to receive a verification letter from Google for my business address. However, despite my initial request on January 2, 2025, and three subsequent requests, not even one letter has ever arrived.

Now, I've tried contacting the actual company behind the LLC formation process to ask for their help, because I am losing money due to this unreliable company.

My advice is: DO NOT HIRE THEM. Do some more research or ask friends for recommendations. This company is a complete failure, and they don't even seem to have a real address.

From the way you described the service you provide, it is excellent, but my concern is why the owners of this business did not appear, and why did they not reveal their business address, and why haven't they responded to people complaining and commenting on business review websites?

I'll put this very simply - they are not LITERAL scammers, but definitely borderline and I'll explain real quick chronologically:

> I order "PREMIUM"
> They late deliver what was promised
> I login to delivered Stripe and it instantly required verifications
> Eventually I get banned from Stripe (WITHOUT A SINGLE TRANSACTION)
> Got refused a refund

They take 0 responsibility, so unless you can do a chargeback, don't deal with them.

The set up was easy and when I asked for a refund they were swift and quick and gave me zero friction. You can trust this company

Efficacité et professionnalisme, j'ai beaucoup apprécié l'expérience, j'ai commencé timidement avec l'offre basique mais l'expérience reste toujours de grande qualité, j'apprécia la grande patience et la bonne disponibilité de Monica en particulier qui m'a aidé à mieux comprendre chaque procédure et à m'y conformer, je vous recommande les services de Privatily

I will always give privatily a 10/10 among all these other companies online talking about providing company registration services. They are the only company I know that will do it for you without any stress. They have never failed me nor anyone I recommended to them. They are also very cheap and fast as compared to others and will even provide you a genuine address. Privatily ll give you 1 week and within a week you ll get your documents but other companies, they will say a week and even after a month, nothing. They ll be telling you stories upon stories.. and when it comes to creating stripe, it is easy peasy to them as well..

I cannot recommend this company due to multiple issues with their communication, service, and professionalism.

Communication Problems: Several of my inquiries went unanswered, and their emails lacked a contact name, leaving you unsure who you are corresponding with.

Domain Name Issues: They created a domain name without consulting me. they refused to take down a homepage tied to a domain name I didn’t want. They do not know how to transfer a domain name. However, when I eventually found out what domain name they had created, it no longer mattered.

Unhelpful Support: Simple questions, such as how to change the registered owner’s address, were met with dismissive replies like, "My hands are tied," or "It’s cheaper to open a new company."

Unsuccessful bank opening support: Although they advertised assistance with opening a Wise bank account, they later claimed Wise no longer supports this. I managed to open the account myself in 15 minutes without any issues.

Hello Guys ,
its not worth it they delivered my stripe account got banned after 2 days i am still asking stripe why they told me missing business info i am sure i did all the steps right + they dont tell you have 90 days to file your taxes NOT WORTH IT

Be aware people! , my Stripe account got banned once they delivered it , no response on emails , i also paid for the premium package 300$ for nothing, there is no premium service , no shopify store , nothing . this is totally a scam
you will get a registered business but other than that , you will find yourself with a banned Stripe account :)

Scam Alert! This service is a total fraud. After supplying my Stripe account and receiving my first payment, they banned my account without warning. It’s a blatant scam—steer clear and don’t fall for it!

Outstanding service
At most places you can't get the same agent that knows your situation to talk with, meanwhile Privatily dedicates you with an agent the whole Journey, Michael was very attentive and a great listener; he made the correction right away. Very courteous and polite, Very efficient.
Highly recommended!

John was very fast on responding, this thing never experienced before. It's comforting to know there is someone I can reach whenever I needed help.
Great customer service

Privatily made the registration of my new company quick and straightforward, including an easy identity verification process.
Received my LTD documents in less than 48 hours.

Before purchasing their service, I inquired about their basic and premium packages. They assured me that with the premium package, they would create a professional website and provide me with access to it. After opting for the premium package, they successfully formed my LLC within two weeks. However, when they created my Stripe account, it was immediately suspended due to issues with the website they had set up. Upon reviewing the website, I discovered that they had simply cloned my existing UK website without updating any information to reflect my new US LLC status. This mismatch led to the suspension of my Stripe account.
When I approached them to rectify the situation or grant me access to modify the website, they refused. Their suggestion was to let the current Stripe account close and then create a new one. However, I know that once Stripe closes an account, they are likely to deny any new applications from me. Essentially, despite paying for the premium package, I received only basic services—no logo, no properly configured website, no domain, and no functional Stripe account.
Furthermore, they proposed an additional $168 fee for a phone number and domain name, which individually cost significantly less ($17 and $7, respectively). This added cost did not justify the supposed premium package benefits they promised.

Privatily made a great service for my company, I had some issues with my infos and made the amendment in a short delay.
Their support team team is very professional, very satisfied with the services... glad to have them on my side.

This is my second time using their services and never regret, they deserve every dollar I paid honestly, the first one was 2 years ago with my LTD which been made in a very short time, the other one was week ago when I accidentally see their LLC advertising then I went for it, the service still fast, professional and the platform became more convenient and easy to use...
I feel blessed doing business with them again!
I totally recommend Privatily!

Appreciate their hard work focusing on clients satisfaction, same service and availability my friend told me (who has already used their services).
Very pleased to do business with them, they were super helpful and of course I will recommend their services to our friends Network.
Just go with them, you won't regret!

Very kind and respectful, They have a good platform to follow your order