Here at Hetton Lyons Cricket Club, we have been using Procure Smart for our energy, water, waste contracts, and our card payment services, for several years and the experience has been great. B... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Barry and Glen have been great to deal with. They are straight forward professional people who are experts in their field. They have saved our team so much time dealing with the faceless and unaccount... Toon meer
Bedrijf heeft geantwoord
Procure Smart is a broker that we have used for a few years now. Peter Finnon is our focal point of contact and he is excellent. We had on-going previous issues with another electricity supplier and h... Toon meer
Bedrijf heeft geantwoord
Procuresmart have provided a great, honest service from start to finish. They have looked after our main energy contracts as well as additional properties whenever we have acquired or disposed of th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Procure Smart is a contract switching service, created to help businesses switch and save on utilities. We offer fast, no-nonsense comparisons via our team of experts OR instantly online via Switch Savvi, our groundbreaking business energy comparison platform. Switch Savvi is 100% transparent and supported by the same quality assurance as our people. Whether you prefer expert guidance or an instant online comparison, get your free, no-obligation quote today.
Contactgegevens
Doxford Works, Doxford International Business Park, 3 Admiral Way, SR3 3XW, Sunderland, Verenigd Koninkrijk
- 0330 822 1681
- info@procuresmart.com
- procuresmart.com
4,9
Uitstekend
258 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I typically refrain from writing reviews
I typically refrain from writing reviews, but my recent encounter with Lauren Ayres from Procuresmart compelled me to share my experience. It all began with a cold call from Jack Peacock regarding our business energy situation. Usually, I'd swiftly dismiss such calls, as our contract still had 18 months left, but Jack's professionalism and genuine concern piqued my interest.
I expressed our frustration with our current energy supplier—endless billing errors and a complete lack of resolution. Jack, upon reviewing our invoice, swiftly acknowledged the magnitude of the issue. He proposed a solution, requesting a Letter of Authority to contact the supplier on our behalf. Skeptical yet desperate for a resolution, I agreed.
Within a mere 24 hours, Jack confirmed what we suspected: our invoice was riddled with errors. Recognizing the complexity, he handed our case over to Lauren. From our initial interaction, Lauren exhibited a remarkable commitment to resolving our issues. She took it upon herself to engage directly with our energy supplier, providing constant updates and tirelessly working towards a resolution. Important to note that at this stage they have essentially done all the above with no promise or commitment from us to switch to them.
Procuresmart, through Jack and Lauren, has exemplified honesty, reliability, and a dedication to fulfilling promises—a rarity in today's business landscape. I have full confidence in their ability to handle our future energy needs. Finding individuals and a company that deliver on their word is akin to discovering gold dust. Procuresmart is a shining example of such integrity.
In summary, I wholeheartedly recommend Procuresmart, particularly the outstanding service provided by Lauren Ayres and Jack, for anyone seeking a trustworthy partner in managing their energy requirements.
14 februari 2024
Review zonder uitnodiging
Antwoord van Procure Smart
Simply wow.
We could not be anymore overjoyed to receive your incredible 5 star review on Trustpilot! Your feedback has truly made our day, and we couldn't be more grateful for your kind words.
Reading about your outstanding experience with Lauren and Jack fills us with pride and reinforces our commitment to delivering excellence. We strive to create experiences that exceed expectations, and your feedback is a testament to our team's dedication.
Thank you for choosing to trust Procure Smart and for taking the time to share your positive experience. We appreciate your trust and are thrilled to have met your expectations.
Once again, thank you for taking the time to share your experiences. Your satisfaction is our greatest reward, and we can't wait to continue providing you with the excellent service you've come to know.
Best regards,
The Customer Excellence Team
Incredible customer experience
Incredible customer experience with Jonny! Outstanding communication from start to finish, thank you for everything!
5 februari 2024
Review zonder uitnodiging
Antwoord van Procure Smart
Hello Zoee,
Thank you for the amazing 5 star review! We're delighted to hear you had a great experience working with Jonny. Your support means a lot to us.
Best regards,
The Customer Excellence Team
Lauren Ayres- It was amazing to speak…
Lauren Ayres- It was amazing to speak to lauren ayres today. She is equipped with the right knowledge for her client and gave her best to provide them the excellent customer service.
5 februari 2024
Review zonder uitnodiging
Antwoord van Procure Smart
Hello Rohit,
Thank you so much for taking the time to leave us a fantastic 5* review on Trustpilot! We are absolutely thrilled to hear about your positive experience with Lauren. Your kind words truly mean the world to us and serve as a great source of motivation for our team.
Once again, thank you for choosing us and for sharing your positive feedback. We look forward to work with you again in the future!
Best regards,
The Customer Excellence Team
Excellent service from great staff
Warren did an excellent job finding me a great deal on our business electricity tariff and also our water bill too. Look forward to using them again next time round when it comes to renewal.
25 januari 2024
Review zonder uitnodiging
Antwoord van Procure Smart
Hi Gareth,
Thank you so much for taking the time to share your wonderful 5-star review! We are absolutely thrilled to hear about your positive experience with Warren. Your kind words truly mean the world to us.
Our team works hard to ensure that every customer has a seamless and enjoyable experience, and it's incredibly rewarding to see that reflected in your feedback.
Once again, thank you for choosing us. We look forward to continuing to exceed your expectations and providing you with excellent service in the future.
Warm regards,
The Customer Excellence Team
So far I am really pleased with the…
So far I am really pleased with the service I have received from Nicola Brown and the team at Procure Smart. The rates offered have been very competitive and even in line with a direct offer I received from the energy company.
Would recommend!
15 januari 2024
Review zonder uitnodiging
Antwoord van Procure Smart
Hi Alex,
Thank you so much for your incredible 5-star review about your experiences working with Nicola! 🌟 We're absolutely thrilled to hear about your positive experience with us.
Your kind words are truly heart warming and mean the world to our team. We strive to provide nothing but the best, and it's rewarding to know that we've succeeded in making your experience memorable.
If there's ever anything you need or if you have any further feedback to share, please feel free to reach out. We're here for you!
Warmest regards,
The Customer Excellence Team
Efficient and helpful service to change…
Efficient and helpful service to change our gas and electricity providers. Easy and quick communication by e-mail. A few changes of staff but generally, anybody was able to help with any queries. Any teething problems have been dealt with quickly by Lauren. Follow up e-mails also from Callum to check that all is ok are appreciated.
9 januari 2024
Review zonder uitnodiging
Antwoord van Procure Smart
Hi Mandy,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We're absolutely delighted to hear about your positive experience with Lauren.
At Procure Smart, we strive to provide exceptional service and create memorable experiences for our customers. Knowing that Lauren has succeeded in doing so for you brings us immense joy.
Once again, thank you for choosing Procure Smart. We look forward to working with you again in the future and maintaining the standard of excellence that you've come to expect from us.
Warm regards,
The Customer Excellence Team
Nicola was exceptional!
Nicola was exceptional!
She set us at ease from the off and was quick in responding to our queries, we are not looking to change energy suppliers at present but will use Procure Smart over other brokers for this going forward for the assistance they have provided in other areas. I have historically found other brokers to be underhand and none trustworthy in how they operate. Refreshingly Procure Smart seem to be the opposite of this and I have nothing but praise for how my interactions with them have gone to date.
Thank you.
11 januari 2024
Review zonder uitnodiging
Antwoord van Procure Smart
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are thrilled to hear that you had such a worthy experience with Nicola. Your feedback is truly valuable to us, and it serves as a motivating reminder that our efforts to provide exceptional service are making a positive impact.
We appreciate your trust in us and look forward to continuing to meet and exceed your expectations in the future. If there's anything else you need from us in the future, please don't hesitate to get in touch with Nicola and she'll be delighted to help.
Once again, thank you for choosing us.
Best regards,
The Customer Excellence Team
Great service from Graham got us the…
Great service from Graham got us the best unit prices when the market drastically changed would highly recommend.
6 oktober 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Thank you for the stellar 5-star review! We're thrilled to hear you had a great experience with Procure Smart. Your support means the world to us!
Warm regards,
The Customer Excellence Team
Highly recommended.
The team at procuresmart have made my energy supplier transition as smooth as silk! I can highly recommend especially Lauren Ayres who looked after the entire process on my behalf.
20 november 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Dear Maria,
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you had a fantastic experience with Lauren.
We strive to provide an exceptional service to all our clients, and it's incredibly rewarding to know that our efforts have made a positive impact on your experience. We appreciate your support and trust in us.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out to Lauren.
Thanks again for choosing Procure Smart.
Best regards,
The Customer Excellence Team
Low rates and smooth switching process
Susan Patton and Nicola Brown did a great job for us sourcing low rates and making sure that our electricity provider switched us over timely. A good service like this is so valuable to small charities like us who are cost and time sensitive!
9 november 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Dear Sarah,
Thank you for your glowing 5-star review! We're absolutely delighted to hear about your fantastic experience with us. Providing exceptional service is our utmost priority, and we're thrilled that Sue and Nicola have taken such good care of you.
Your support means a lot to us, and we're committed to maintaining this level of excellence for all our clients. We're grateful for your trust in us and look forward to continuing to exceed your expectations. Thank you for choosing us and for sharing your positive experience!
Warmest regards,
The Customer Excellence Team
Current customer
Current customer
I have been a customer of Procuresmart for a while now and the customer service is amazing,
Warren is so attentive and has resolved a few problems that I had with previous utility companies. I now have most of the company utilities through Procuresmart and will be moving all accounts to them once the contract are up.
I would highly recommend Procuresmart.
9 november 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Hi Tammy,
Thank you ever so much for your incredible 5-star review about Warren! We're thrilled to know that your experience with us was nothing short of fantastic. Warren takes great pride in delivering an excellent service, and it's incredibly rewarding to hear that he hit the mark.
Your support means everything to us, and we're honoured to have had the opportunity to work with you. We're committed to maintaining this level of excellence and look forward to continuing to exceed your expectations. Thank you again for choosing us and for sharing your positive experience!
Warm regards,
The Customer Excellence Team
Daniel provided a great service and…
Daniel provided a great service and some much needed advice and support. He was happy to go the extra mile and available to help at times to suit us.
Thank you
19 oktober 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Dear Isabel,
Thank you so much for taking the time to leave such a lovely 5-star review for Daniel! We truly appreciate your kind words and feedback.
Daniel and our entire team are dedicated to providing exceptional service, and it's wonderful to hear that your experience with us met your expectations. Your feedback is invaluable to us and serves as a great source of motivation to continue delivering outstanding service.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help.
Thank you again for choosing us, and we look forward to working with you again you in the future!
Warm regards,
The Customer Excellence Team
From the beginning Paul Cockburn helped…
From the beginning Paul Cockburn helped me through the process, in a very helpful and professional manner and was always available if I had any queries.
Daniel Stockport was also very helpful.
My concerns and queries were dealt with promptly.
Going forward I would have no hesitation in contacting yourselves, should the need arise.
27 oktober 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Dear Jayne,
We're thrilled to receive your incredibly kind 5-star review for both Daniel and Paul! Thank you for taking the time to share your positive experience with us.
Daniel and Paul are both dedicated professionals, and they are delighted to have been able to assist you effectively. Your feedback is a testament to their hard work and commitment to providing an excellent service.
We truly value your support and trust in our team. If you ever require any further assistance or have any questions in the future, please do not hesitate to get in touch. We are here to help.
Once again, thank you for choosing us, and we look forward to assist you again in the future.
Warm regards,
The Customer Excellence Team
Ian was so helpful
Ian was so helpful, upfront and honest. He is transparent in his dealings with us and secured us a better gas deal than we previously had. He has been very helpful with advice on electricity suppliers and is always happy to help with any queries. He reviewed a contract regarding solar panel installation to ensure we were not entering into a bad deal, even though it was of no benefit to him, he was just happy to ensure that we are not getting ripped off. I am very happy with Procure Smart and the service they have provided and find it refreshing to deal with someone honest and actually helpful.
1 oktober 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Dear Melanie,
Thank you so much for taking the time to leave such a glowing 5-star Trustpilot review for Ian! We're thrilled to hear about your positive experience with his assistance.
Ian is truly dedicated to providing the best possible service, and it's wonderful to see that his efforts have made a meaningful impact on your experience. We will make sure to pass along your feedback to Ian, as it's reviews like yours that motivate our team to continue delivering exceptional support.
If you ever have more questions or require further assistance, don't hesitate to reach out. Your satisfaction is our top priority, and we're here to help you every step of the way.
Thank you once again for choosing us, and we look forward to helping your business in the future.
Warm regards,
The Customer Excellence Team
Daniel Stockport
Daniel was so helpful troughout the whole process in sorting our energy contracts. He was very friendly and efficient. It was a painless experience. Would highly recommend using them.
20 oktober 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Hi Fran,
We're thrilled to receive your 5-star review about the service Daniel has provided! Thank you for your kind words and support. We're here to provide the best service possible. If you ever need anything, please don't hesitate to reach out.
Many thanks,
The Customer Excellence Team
Nicola has been very helpful and very…
Nicola has been very helpful and very efficient with everything.
25 oktober 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Hi Stacey,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with Nicola and Procure Smart.
Warmest regards,
The Customer Excellence Team
My Contact is Neil Reid
My Contact is Neil Reid, he has been very helpful and always friendly when I have had any communication with him. Thank you for all your help.
2 oktober 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Thank you so much for taking the time to leave such a lovely review for Neil! We are thrilled to hear about your positive experience, and we appreciate your kind words.
Many thanks,
Customer Excellence Team
Ian Edwards was so helpful sorting out…
Ian Edwards was so helpful sorting out our energy contract in such a volatile time he explained everything to me and I totally trust his recommendations and the advice he has given us. I usually haven’t got time for utility brokers who are constantly phoning but Ian’s approach was really friendly and informative and he had obviously had a lot of experience in his field which is why I chose procure smart.
19 oktober 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Hi Amanda,
Thank you so much for taking the time to leave such a glowing 5-star Trustpilot review for Ian. We are truly grateful for your kind words and for sharing your positive experience with us.
It's always our goal to provide the best service possible, and it's wonderful to hear that we've met your expectations. Ian is dedicated to delivering exceptional service, and your feedback is a testament to his hard work and commitment.
If you ever have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help.
Kind Regards,
Customer Excellence Team
My contact at procure Smart is Janine…
My contact at procure Smart is Janine Taylor, I have dealt with her for a few years now and found that nothing is too much trouble for her. She answers any problems in double quick time and always seems to have a smile in her voice, Highly recommended.
17 oktober 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Thank you so much for your wonderful 5-star review for Janine on Trustpilot! 😊
Janine is an exceptional member of our team, and it's heartening to see her efforts recognised and appreciated. Your feedback motivates us to maintain the highest standards of service.
Your support is truly appreciated, and we can't wait to continue providing you with the same level of excellence.
Kindest regards,
Customer Excellence Team
Very smooth transistion
31 juli 2023
Review zonder uitnodiging
Antwoord van Procure Smart
Thank you for taking the time to leave your 4-star review on Trustpilot. We appreciate your feedback and are pleased to hear about your experience with Procure Smart.
While we're delighted that you had a positive experience, we always strive for perfection. If there's anything specific you believe we could do to turn your 4-star experience into a 5-star one, we would love to hear your suggestions. Your input is invaluable in helping us improve and better serve you and our other customers.
We look forward to the opportunity of exceeding your expectations in the future. If you ever have questions or need further assistance, please don't hesitate to reach out.
Thank you once again for your feedback, and we're grateful for your support.
Warm regards,
Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.