ProImprint Reviews 

Jessica Kiger with ProImprint was so great to work with! She responded to all my queries promptly and helpfully and helped us get great products at a competitive price for our company. She was very responsive and easy to work with and gave me confidence that there was an actual, caring person helping us with our order. Would definitely work with them again!

Whitney is the best contact representive, eveytime I call her or email she gets back to me right of way. I love working with her and will continue using the company as long as I can work with her..

Decided to give this company a first-time try and placed an order with them for a big event I was going to. The immediate communication was great; I felt very comfortable at being reassured my order would arrive on time. A week out, the order had not arrived. When I inquired where it was, they told me they wouldn't have stock to print on for another 6 weeks. Really disappointed and left scrambling for my event.

I recently ordered branded promotional clothing items (huggles) for a conference. A few companies offered what I needed, but ProImprint's pricing was the most competitive. Their website provided all of the information I needed to place the order (including very clear design file requirements).

I was a little hesitant to just place an order online with a company that I have never dealt with before, especially since I left things a little late and had a narrow window at the conference venue during which materials could be received.

The entire experience -- from doing the legwork to receiving the order -- was awesome! Gery at ProImprint managed the project and provided status updates via email and text as the order moved through the process. I liked that I didn't have to pay until design files were approved. The delivery came right on time and the final product did not disappoint.

Based on this experience, I have no reservations in recommending ProImprint and will definitely use them again when needed in future.

Whitney and the team were fantastic to work with. They turned around our request for bottle openers with a tight timeline quickly, smoothly, and the product came out great. Our customers loved them and they were the first swag item to run out at our biggest tradeshow of the year! Cannot recommend them enough.

Geneva called me promptly after I submitted my order and was very courteous, helpful and pleasant. My artwork was done very quickly and I was able to place my order within a very short period of time. I will definately be ordering from Proimprint in the future.

Could not be happier with these train whistles! They arrived unbelievably fast, and the quality is better than expected — solid, well-made, and they sound great!
Huge shoutout to Jessica, who was awesome to work with and made the whole process seamless. Highly recommend!

Overall super easy placing an order through my contact Jolynn. When I asked her for suggested items she got back with me right away.

Taylor Garr was very helpful with all my questions and with getting my order submitted. She did it all with a great attitude and I found her very pleasant to talk to. Great customer service is becoming more and more rare but your company was right on track. If the product works out for our needs I am sure we will be ordering again.

Ordered custom water bottles for an event with my friends! Loved the process, they really brought my design to life, and everyone loved them. We were able to rock matching water bottles, and everyone gave us compliments on them! Just made the event that much more fun, and we were super happy with the product quality. I will definitely order from them again.

Ordered some custom hats and the embroidery on them was excellent. The logos came out perfectly and it was exactly how I envision them. It was a pretty easy process and the company was able to get them shipped to me fairly quickly!

I recently ordered some ceramic mugs with my company's logo to give away as customer gifts. The team was great to work with, we went through the proofing process to ensure my logo placement and everything was exactly as I wanted it.

I was super happy when I received my items, the mugs were exactly as I wanted them and were well packaged so nothing was broken. Plus all our customers loved their gifts!

We purchased around 400pcs of photo frames three weeks prior the event. The photo frames were clearly listed for 4" x 6" photos. The purchasing was smooth and shipping was fast but what I got were totally out of my imagination. The window of the photo frames was only 3.5" x 4.5" !!!! I had never seen a 4" x 6" photo frames would take that much space for holding a 4" x 6" photo. They literately had wrong pricing (the final price is way more expensive), wrong description, false advertising, and lack of information on the website. Complained but they only able to take back the photo frames and full refund when they received them. I had told them the situation that no time for us to ship back and find another one. They didn't even want to give me a partial refund to settle down the case. It's a very unpleasant experience. Never shop them again. Good luck.

Proimprint is great to do business with! Both communication live and chat (Peter) was very professional & helpful. Got the products just as promised & quality was better than expected. I highly recommend Proimprint for any promotional needs.

I purchased a few hundred dollars worth of insulated wine tumblers with a custom logo etched on them. Although the etching looks nice, the tumblers leak. They won't hold liquid. It took them a few months to start leaking and now Proimprint will not provide any sort of refund or replacement. I can't give these to customers as they are such crummy quality.

This is the description per verbatim of the cards I ordered:
Custom playing cards in cases are offered in reusable plastic case and they can bear your brand logo with a distinct pride. Your clients, customers and loved ones will be reminded of your brand logo, when they are in a jolly mood. These paper playing cards are attractively priced and you can easily employ them for corporate gifts. Attractive discounts are offered on bulk orders of these playing cards. Save on online design proof, artwork assistance and efforts to feature over their minds.
Request a quote to know wholesale savings for these personalized playing cards in cases

There is a pic of the case and cards, but nowhere in the description does it say ONLY THE CASE IS PERSONALIZED. Had I known the playing cards themselves were not personalized, I would have just ordered bulk playing cards.
The only reason I gave two stars was that the customer service rep I worked with was very helpful with the ordering process.

Sunglassesville.com prints through proimprint apparently.
They told me "stock changes day to day" in response to me asking them to give me my money back when they told me my item wasn't available two weeks after making it "in production". I understand stock changes day by day. An item shouldn't be moved to production until the materials are secured. That's selling without product availability and is not fair to the consumer.
My purchase was marked "in production" on May 19th and it took until June 2nd, 4 days before they were to be mailed to me, for them to tell me there is not enough stock of the product. I should have been informed well ahead of this and given updates as to hold backs etc so I could make a decision as to how to follow up.

Having worked lots of retail, production, and food I'm completely shocked the company would find it to be ok to not keep a customer updated especially when deadlines have been established.

I requested my money back. They offered for me to look at other items. I told them again I want my money back. Close enough to my wedding that I won't be able to get the item be at all from anyone now.

James G. and the rest of the "team" are a joke. They took my order and money in Feb. Told me it would take a few weeks maybe a month at best. Here we are in May and still no magnets or feedback. When I went to place another order online with magnets that would state that they had terrible customer service or the fact that you would get your magnets from the company in 4 months, their response was to cancel my February order. I am going to gladly place a new order with another business that will at least be honest upfront when you place an order.

We tried to buy a face cover mask from them. It took a while for the design to be prepared and returned to us for approval. Although I approved the design, they would come back with another approval design. This happens many times to where eventually they said sorry but the mask has been sold out. This back-and-forth happened for over a month. They offered another design that is more expensive without complimenting anything. For that reason, this company is unreliable.

James is the Greatest Of All Time!!! He went WAY above and beyond to finish a large custom order with a 3-day turnaround. He not only made it happen but found a different product that went better with the theme, which the client loved. James was polite, fast, and very professional, I will be ordering from James again in the future!!!

Thank you