ProImprint Reviews 

The delivery was late due to shipping problems but the service was great and the final product beautiful - even though it was delivered tyhe day after the event took place.

Overall poor experience. Product not delivered on time, expedited shipping option not offered, company took no ownership of the issue and what representative failed to do/say. Offered a $50 credit as resolution - not adequate for $320 in product I could no longer use but it was something. Just attempted to use the credit and the terms magically changed - it was no longer a $50 credit, it was a 15% credit per order until I reached a max of $50 (so I would have to place multiple offers to get the full credit). Dealt with manager named Houston - lacked courtesy and customer service, completely changed what he said to me from 1st conversation. I asked for him to pull our first recorded conversation, said he would but then stammered over if he called from office phone or cell phone…clearly excuses at that point. There are so many companies that offer the same products - save the aggravation and use another company that will stick to their word and value their customer.

I had an order where I realized I didn't provide my company's updated logo. My rep Eric Kim went above and beyond helping me by quickly responding to my multiple emails. He helped ease my concerns and quickly resolved my issue. I am so thankful that Eric is my rep!

I had a very complicated order with a very tight timeline. I dealt with Devin and he was excellent great attitude, great service and overall a pleasure to do business with

Eric from ProImprint has been incredible!! Always happy to help and change things up to work with our budget...so nice, fast, and efficient. Highly recommend for anyone to use proimprint,

Can not say this enough- excellent customer service. The cooling towels order we placed with ProImprint were great and working with Eric Kim from the team was fantastic. Eric was always positive, quick to respond, and extremely helpful with our request. He went above and beyond several times to get us the assistance we needed with our order (ex. detailed itemized receipts, offered multiple shipping location coordination, quick review and turn on artwork proofing). Very appreciate of Eric's time and effort - we will definitely keep ProImprint in mind for future company event item ordering.

Very happy with the product selection and process. I was very happy with my representative who worked with me throughout the entire process. Thank you Jennifer!

Great customer service (they reached out to ME, always picked up the phone, helped when I needed the order changed), great value for the price, and clear printing. I've used every printing company under the sun over the past 15 years and this has been my best experience. Will definitely use proimprint again!

Eric was amazing, great customer service very professional. The product arrive before we expect. I highly recommend this company and ask for Eric King

I ordered 100 custom embroidered sherpa blankets from proimprint as a Christmas gifts for our employees and to hand out to new hires over the course of the year. Cant say enough good things about this company, I had ordered some engraved mugs and pens from them in the past, but this was a much more complex project and they really knocked it out of the park.

I had worked with Bria on the mugs and pens, so I reached out to her and she referred me to her colleague James who was extremely knowledgeable about the blankets. He sent me several samples, explained the entire production process, and once I picked a blanket, he quoted me for both a small embroidered logo and a larger logo that required some extra stitch charges from the factory (went with the large :-) go big or go home!).

James also kept me up to date on all the deadlines I needed to keep in mind, I guess embroidery gets pretty backed up around xmas at their factory but james made sure I knew exactly when I had to get my proof approvals etc in so that the order could be delivered before our company xmas party. Then he followed up the next day to make sure it was delivered and that the blankets themselves looked great!

I honestly forgot about the project since the party, the extras have just been sitting in a box in my office, but then yesterday a handwritten thank you card from James came in the mail and so I decided to write this review :-).

Would highly recommend proimprint to any business owner looking to order branded products. I have used them now both for cheap giveaways to promote our business as well as for high quality employee gifts, and they're just the best. I never used to get this kind of personal attention when I ordered custom branded products before I found proimprint, I'm so glad I found them and I hope this review helps others find them too! They deserve the business!

Although Chris and Savannah both helped me, I had the MOST frustrating experience in on line ordering of anything EVER. They told me I would have the product by a certain date, then I got an email telling me something different, never got a tracking number because the order never shipped. And these were thank you gifts for a big benefit. Then I was told they were over-nighted to me, but when I didn't get them, I called and a supervisor told me that Fed Ex had just picked up the order an hour ago, when I was told that UPS had them earlier. That supervisor, I cannot remember her name, was just rude and had such an attitude. I was standing in the middle of a store talking to her with tears running down my cheeks. THEN, the box arrived an hour later, so she was full of crap. But the lids were all too loose, so I called and Chris said he would call the supplier and have them overnight me more. I got them 5 days later, well after my event. I have never, ever been treated this way. DO NOT USE THIS COMPANY, there are so many others to choose from!

Post note: I spoke to Emilee today and told her the whole saga, and she made it right with me. At least there's that!

I made a custom print for the water bottles and they came out really well. The account executive- Jennifer Curtis, was very responsive and helped us with every aspect of it. I would definitely get back to proimprint again!!

Daniel Rosen the account manager was very helpful and efficient when 2 of my sample orders got lost somehow. He even took the initiative to overnight my products because they were so late. He is a very good team member to have for your company and if I were you guys, I would definitely give him a raise!!!

Tim Lee was my account manager. At Feeding 5000 we serve the homeless population in Philadelphia. He did an amazing job helping us work on our order of Backpacks for Christmas day and make the changes I needed to insure I would get what I needed at a fair price.
After a few emails and phones calls our order was placed and our homeless friends will have new backpacks for Christmas. Thank you so much Tim and we look forward to working with you in the future. F5K

Great company to work with. Outstanding customer service. Tim was very helpful and easy to work with. Highly recommend!!

I was simply blown away by Tim’s customer service today. He responded to my email iwithin minutes of hitting send, handled all my questions immediately and made it so simple for me to place my order. He also followed up via phone and text to make sure everything was exactly as I needed. Tim is excellent at providing suggestions on products, pricing and getting the job done! We are looking at moving all our promotion materials to ProImprint because Tim’s customer service is second to none. This company truly cares about their customers needs and goes to great lengths to exceed expectations.

I wanted to take my business to the next level with branding my name and logo on drinking glassss. Tim went beyond my expectations by finding the items i needed at a cost effective price. He was very responsive to my emails and questions. I look forward to working with him and this company.

Dealt with Tim Lee-- great service and great personality ! He is very responsive and patient . I would recommend.

Thank you Tim for helping us get our order designed, with many changes, completed and to us in time for our event which was all so last minute. The tumblers were loved by all and have come in handy!

Worked with Timothy Lee to get many proofs done in a short amount of time and he was incredibly responsive - even making himself available outside of normal operating hours. Very pleasant experience working with him and ProImprint.