Prokitsdirects Reviews 

Same as above. Sent wrong kit then tried to get me tp purchase more instead of refund. The quality of the merchandise is terrible. Not wearable.

Ordered a pair of Ajax third shorts.
Had to wait over a full calender month for delivery only to find that they sent a pair of cheap white Chinese shorts. These are not even usable as the Chinese sizes are far smaller than the Adidas size.
No response from the seller.

SCAM SCAM SCAM BEWARE. If i could leave zero stars i would. THIS PLACE IS A SCAM. After ordering a kit for my son a kit did arrive but not the one we ordered. I have been trying to get a refund or the correct kit but no joy. Bunch of theives now having to go to the bank to tell them I have basically been robbed

It's a fake webside! You have to be careful! You buy your favorite club and they send you the England national team shirt. Please, it's a scam! Be careful! And I also have evidence with messages that promise to solve the problem, but they don't make themselves heard anymore.

Ordered a home AFCB kit and they not only delivered the wrong kit, but the wrong size. cannot get through to them on the phone and send generic emails back.

DO NOT ORDER FROM THIS COMPANY.

Wrong shirt was delivered. Company said I had to pay shipping costs to send back the wrong item which they confirmed was their error. Refused to issue a refund or send a replacement until I sent back the shirt at my cost. I have referred the matter to my credit card company.

DO NOT BUY FROM THIS COMPANY!!!!

Much as other customers have said be aware this is a scam website ripping off a similarly named uk company.
I ordered one kit and after 4 weeks waiting, received a different one which is worth far less and not what my son wanted at all.
Raised it with their ‘customer service team’ who would investigate. They offered me to repurchase the correct item at a 20% discount but I refused. They then offered me a 40% discount but I refused. They then agreed I could return the kit to their overseas shipping address at my expense and then they would process a refund. Of course I have refused.
There is a UK returns address on the delivery label so I have countered I will return the product to there and I want a refund on proof of postage. This obviously isn’t going to happen either so have raised a credit dispute.
Annoyed with myself for not dbl checking the website but please avoid!!!

Ordered 6 Items, took over 2 weeks to arrive.. The order was not what I ordered so sent email to Prokits Direct- got reply the day after asking for screenshots of the items received and was told to let them investigate (which is all lies- to make it look good) I sent another email and got told they were only offering 20% off my next order nothing about replacing the items and the missing item or giving me a prepaid shipping label to return goods, nothing basically got to accept what they sent and go away with a 20% voucher code- Be aware of this company- always pay by credit card or another financial institution like PayPal or Klarna then they will help you recover your money- They wont be having no more orders from me- SCAMMERS

I would give no stars if I could. Same as other reviews they are sending out wring kits (assume they dont have the others) then offering a discount on buying again rather than a return or full refund. All info on website is incorrect, they do not have a manchester address and th trust pilot score is make up.

I will be contacting authorities/trading standards, please do the same

I ordered 2 football tops for my grandchildren. They sent them out but they were the wrong tops and the wrong sizes.
I contacted them immediately and was told they would sort it out but after several weeks and numerous emails they told me I could have a 20% discount on reordering the kits with them. I refused and they upped it to 40 %. No apology, no replacements unless I pay again and threats about how much it will be to send the other tops back at my expense.
Shocking customer service do not buy from this company.

ordered a football kit for my son & after a month received the wrong kit. Several emails to customer services have been a waste of time, Unbelievably refusing to send original order & offered a 20% discount on next order. Shocking company that will be reported to trading standards. DO NOT PURCHASE.

Kit was ordered for my sons birthday from a website where the registered address was manchester and it stated personalised kits would be dispatched within 3 days. The kit finally arrived 4 weeks later and 3 weeks after my sons birthday. The kit came from China!
There is no socks with the kit yet the advert shows the socks as part of the kit and nowhere did it state there were no socks. The kit is a copy and I paid £41.99 for this including delivery because I believed it was coming from manchester not China. I could have bought a kit from china myself for a quarter of this price, better quality and with socks! Avoid this company!

I ordered a football kit for my ten year old son & after a month received the wrong kit. Several emails to customer services have been a waste of time, Unbelievably refusing to send original order & offered a 20% discount on next order. Shocking company that will be reported to trading standards. DO NOT PURCHASE.

To Start with I,had to give 1 star, otherwise I would have given minus 5 stars! I ordered Newcastle united Away Shirt and Away Shorts in a Large. I received the Newcastle United Home Shirt (L) and a pair of England Shorts in a Small size! Numerous emails later and they say I can keep them and have 20% off if I reorder, otherwise take a full refund but return the goods at my expense! Got on to PayPal and they sorted it straight away,I got a full refund and they are sorting it out! Full and total Respect for PayPal.
Do Not Think about using Prokitsdirect, they want you to purchase items twice, that's why they send the Wrong Items.

Bought a Bournemouth shirt and after 24 days I've received an England National team with the wrong size.
Awful services. Not recommended as it was an abysmal job. Avoid if you can!!!

I received faulty goods and offered a tiny refund. Poor response, and now ignoring my emails. Instead of No reel for Racism, the badge states No room or Racism. Not good enough.

Took weeks to arrive, sent the wrong product, and now ignoring my emails. Now claiming my money back from my credit card. Appalling.

Awful. Takes 3 weeks to arrive and then sent me the wrong product in the wrong size. Customer service are terrible. Stay away!!!!!