Property Twins Reviews 184

I had an excellent experience working with the Property Twins team. From the start, they took the time to understand my investment goals and financial situation, which made the entire process feel well-planned and stress-free.

They not only helped me find a great investment property but also guided me through sorting out my finances, ensuring everything was structured in a way that made sense for my long-term goals. Their knowledge of the market, attention to detail, and honest advice gave me a lot of confidence in my decisions.

Communication was always clear and timely, and they were incredibly supportive at every step—from property selection to finalising the deal. I truly appreciate their professionalism and dedication, and I would highly recommend them to anyone looking for expert guidance in property investment. Thanks, Property Twins in always supporting us in our Finance and Investment journey.

I had a fantastic experience working with Mona and team as my buyer’s agent and mortgage broker. She supported me end-to-end in securing a property through my SMSF, which can be quite complex, but she made the entire process seamless and stress-free.
Mona brings a rare combination of deep market knowledge, strong negotiation skills, and a clear understanding of SMSF lending structures. She guided me through every step — from identifying the right investment opportunity to arranging finance and closing the deal — always keeping my best interests in mind.
Her communication was excellent throughout, and she was always available to answer questions and provide honest advice. What really stood out was her proactive approach and commitment to delivering results.
I would highly recommend Mona to anyone looking for a reliable and knowledgeable buyer’s agent and mortgage broker, especially for SMSF property investments.

Mona and the team at Property Twins were absolutely outstanding in helping Us find a home.

From the first interaction with the team they were concise, consistent and super friendly.

Mona and the team was integral to the purchase of our new house. There were so many obstacles in our journey to purchasing but none that Mona could not overcome. The entire time they were able to turn around process at lightening speed especially in moments where every day mattered in securing our home.

We couldn’t have been able to secure a property that ticks every box without their financial advice and their ability to work so intelligently with our financial situation.

I couldn’t recommend the Property Twins more when it comes to everything you need to support purchasing your first home, or any property for that matter!

Thanks so much for Everything Mona and the team,
Sam.

We have interacted with Mona (and some others) over quite a period as we’ve found the perfect home for us. Mona has been personable, helpful and most of all, frank and honest as we’ve searched for the right spot.

Thankfully the search has come to an end, but I would highly recommend that anyone looking to get into the property market give Mona a buzz!

Sana, Mona and their team were so supportive throughout the process. Provided so much knowledge and experience I never would have had myself and were always looking out for me through every step of the process

Me and my husband engaged PropertyTwins as our buyer’s agent for our first investment property. I’ve seen their account in instagram and resonated with them their property journey. I like that they experienced it by themselves on their own investments and sharing their learnings through their service. As we are planning to invest interstate, they are really helpful. We tried to do it at first on our own but I firmly believe, we wouldn’t be able to purchase our first investment as quickly and able to sleep without worrying. I like that we personally communicate with Sana and Mona and all questions are answered. They also have know relationship with other services needed so it was smooth transaction. Procedures from start until what’s expected in settlement are well explained. Great experience with them.

We had an excellent experience working with Sana and the team at Property Twins. From the very beginning, the overall process was explained with great clarity, which gave us confidence and peace of mind at every stage.

The team was highly proactive at each stage of the process, anticipating next steps and making sure everything stayed on track. This level of organisation and attention to detail made the entire experience smooth and stress‑free.

Sana and the team are amazing at what they do. As investors themselves, they understand strategy and structure, which is important to me. I’ve had a couple of refinances with the team now and I would highly recommend their service.

We engaged Property Twins’ services a few years ago, and since then, we’ve never once considered working with another mortgage broker. We’ve primarily worked with Mona and her team, and their work ethic and ability to stay on top of every detail are truly their greatest strengths.

At no point during the process did we feel uninformed — we were consistently updated and guided every step of the way. Mona has been our mortgage broker for the four properties we’ve purchased, and we couldn’t be happier with the level of service we’ve received.

What truly sets them apart is how personally invested they are. They approach every transaction as if it were their own property. It’s rare to find a mortgage broker who genuinely works in your best interest, and we truly feel like we hit the jackpot with Mona.

Thank you, Mona and your team, for everything you do!

Me and my husband had an outstanding experience working with Property Twins — Sana, Mona, and Seerat. They are thorough professionals with an exceptional eye for detail and truly amazing communication throughout the entire process. Their due diligence was excellent, and what really stood out was their no-pressure approach—they took the time to do their own in-depth research, clearly explained their findings, and suggested properties only once everything ticked their boxes, always keeping the client’s best interest first.

They were completely transparent at every stage and incredibly supportive, making the entire journey hassle-free. Thanks to them, we were able to secure our first investment property exactly as per our requirements, even in the current challenging market—and within just a few months. I highly recommend them to anyone looking for a trustworthy, detail-oriented buyers agent who genuinely cares about delivering the right outcome.

My wife and I engaged Property Twins from a family referral. From the beginning of the initial phone call through to the end goal, of purchasing our second property, was seamless. Mona and her team took their time to understand our situation and tailored our loan to meet our needs, which of course, gave us the confidence to proceed with our purchase. Shout out to Maria as well, together with Mona, they were very prompt with their responses even outside of normal business hours. There is no doubt we'll be engaging them for our next property.

I initially engaged Property Twins based on a direct referral from a friend, expecting at least a baseline level of professional service. I couldn't have been more wrong.

After reaching out, they couldn't even be bothered to pick up the phone to call me back. When I finally did get a response, it was via a poorly constructed text message riddled with bad English.

When I responded to try and get things on track, they actually had the audacity to cancel my appointment entirely, claiming they "didn't like my tone."

If this is how they handle a warm lead from a past client, I can't imagine how they operate their actual business. It takes a lot to shock me when it comes to bad customer service, but their sheer arrogance and complete lack of basic communication skills take the cake. Talk about unprofessional.

Save your time and find someone who actually wants your business and knows how to pick up a phone.

They are best in the business. Working with this team made the mortgage process incredibly smooth. They were professional, transparent, and went above and beyond to find me the best rate. Their communication was excellent, keeping me informed every step of the way. I highly recommend them to anyone looking for a stress-free home-buying experience!

We have just completed our second experience/ transaction with Property Twins and once again we are delighted with the outcome - and it’s why we returned for their excellent service! Mona and Maria were very patient and extremely responsive with a supportive and caring attitude at all times. We recommend them 100%.

Looking back, choosing Sana and Mona as our buyers agents about two years ago was a really great decision.

Because this was an SMSF purchase, we were very cautious. The focus was on buying in the right area with solid long-term fundamentals. Not even two years on, we’re clearly seeing the benefits of that decision through a solid 35% growth performance and strong rental yield increase.

Sana and the lovely team have also continued to support us as our broker, even for our PPOR and all our investment property loans, providing loan reviews which resulted to re-financing to better lenders which provided the best valuation so that we could tap into our equity to be used for the purchase of another IP which is settling next month! The automatic periodic loan reviews also resulted to interest rate reductions which is another clear win!

The SMSF property is now giving us a neutral cashflow - even with a P&I SMSF loan.

We’re very happy with the results so far and would confidently recommend Sana, Mona and the team to anyone looking for a capable hand to walk with you on your property investment journey.

Working with Mona and Sana for the second time has been an amazing experience. They found us a quality investment property in a great location and gave us the confidence to offer the right amount to secure the property.
 We’re thrilled with our new investment and we couldn’t recommend The Property Twins more. Thanks again Mona, Sana and the team :)

The team at Property Twins made my first investment property purchase a stress free experience. I used their financing and buyers agent services and could not be happier with the outcome. Communication is excellent and they organized everything from start to finish. Exactly what I needed. Highly recommend their services:)

Property Twins helped us secure our second investment property 6 months after helping us secure our first. We engaged them as our mortgage brokers this time and we appreciate how they helped us with our finance setup.

As our buyers agents, we found it easy to communicate with them as they are responsive and would listen to what we think. When we were unsure and hesitant about a property, they were very understanding and patient in helping us secure the right property for us.

Our next property goal is to upgrade our owner-occupied home and we'll definitely get them as our mortgage brokers again when that time comes! Thank you, Mona, Sana, Seerat and team! :)

We recently purchased our 3rd investment property through Property Twins, and once again, their service was exceptional. Just like our first experience, Sana, Mona, and their dedicated team expertly guided us through every stage. They handled the financing, acquired the property, and ultimately made the entire experience seamless and straightforward. We highly recommend their services and are incredibly grateful for their continued effort and professionalism in ensuring this latest acquisition was a smooth and successful one. A massive thank you to the entire Property Twins team for your awesome work.

Thanks Sana, Maria for your exceptional service which made my mortgage experience seamless and stress free. Thanks for finding the best rates and options as per my needs. Outstanding communication, and responsiveness set you guys apart, felt very supported and confident throughout the application process. Looking forward to work with you guys in future.