Easy to find the service using search. The appointment was quick to schedule and the medical history straightforward to complete. Physician was detail directed, kind, polite and helped me establish co... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Dr was amazing listened to me very caring I will definitely use the Dr again. Pleasure meeting you and thank you for listening and understanding my sickness. 🙂.
Bedrijf heeft geantwoord
This was the easiest process. Faster than going to Dr.s office and my Dr. Talked to me, asked me questions and gave me advice. Ill be back and if ypure thinking about using this service, Do it! You... Toon meer
Bedrijf heeft geantwoord
Dr. Nichols was really helpful, and thorough. She even asked me about some other issues I was having and I plan to follow-up with her for those.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Prosper Medical, we’re redefining how people access and experience healthcare. As a virtual-first healthcare platform, we combine concierge-level service with cutting-edge technology to deliver proactive, personalized care to every member.
Contactgegevens
Verenigde Staten
- (855) 516-7755
- care@prospermedical.com
- prospermedical.com
4,8
Uitstekend
92 reviews
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It was a very pleasant
It was a very pleasant, quick, and informative experience.
23 maart 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I got charged an extra $49 after my…
I got charged an extra $49 after my copay of $25. To ooooo much for a doc appt. I will never do again. EVER
19 maart 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Sandy,
Thank you for reaching out. We sincerely apologize for the confusion regarding our membership fee—the last thing we want is for a billing question to overshadow your care.
We have processed a full refund of your $49 membership fee. You should see that reflected in your account within the next few business days, depending on your bank.
The Prosper Model: We noticed you left us a 5-star review after your visit, and we are so glad you had a great experience with your doctor! To provide that level of service, we use a Hybrid Model that is a bit different from a traditional doctor’s office:
Your Insurance ($25 Copay): This covers the clinical time with your doctor, just like a standard clinic.
The Membership ($49): This is what powers the "Five-Star" experience you enjoyed. It funds our Concierge Team—who handle specialist referrals, prior authorizations, appointment coordination. They will also hunt down the lowest medication prices and provide on-going support between appointments.
In short: your insurance pays for the medicine, and the membership pays for the elite access and advocacy that traditional offices simply don't offer.
We try to be as transparent as possible about this during sign-up, but we recognize that healthcare billing is rarely simple. We’ve taken your feedback to heart as we continue to improve our checkout experience.
Sandy, we genuinely hope you'll give us another chance to show you what a membership experience is supposed to feel like. If you ever have questions about your account, your benefits, or your billing, our Care Concierge team is always here and happy to help.
To your health,
The Prosper Medical Team
My regular doctors office was closed…
My regular doctors office was closed for summer break, there was not another office who was taking his patients. Was recommended to go to urgent care or ER. I was soooo sick, called prosper, medical got an appt quickly, doctor was very thorough,had me do some tests and diagnosed, treated and prescribed proper meds and I am feeling sooo much better and I was down for the count. I’m feeling very grateful
19 maart 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Gretchen, thank you for your heartfelt review! I'm so glad to hear that we could help you quickly when your regular doctor's office was closed. It's great to know that the doctor was thorough and that you're feeling much better now. Your gratitude means a lot to us!
Excellent care provided
Excellent care provided. Care was professional, efficient and answered all of my questions. Easy to schedule.
18 maart 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Bill, thank you for your excellent review! I'm thrilled to hear that you received professional and efficient care and that all your questions were answered. It's great that scheduling was easy for you. If you need anything else, feel free to reach out!
Amazing doctor care
Amazing doctor care! Totally professional and comfortable atmosphere. Quick and easy service.
12 maart 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Katie, thank you for your amazing review! I'm thrilled to hear that you experienced professional care in a comfortable atmosphere. It's great to know that our service was quick and easy for you. If you need anything else, just let us know!
The doctor was wonderful
The doctor was wonderful, very personal, easy to talk with. Rx ed the medicine that I needed and helped me with an Ear Ache that was not clearing up.
I wish this doctor could be my regular PCP
Clyde E. Johnstone, Jr. Great Customer Service03
8 maart 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Clyde, thank you for your fantastic review! I'm glad to hear that you found the doctor wonderful and easy to talk with. It's great that the treatment helped with your earache. Your appreciation for our customer service means a lot to us. If you ever need assistance again, just let us know!
Very easy use
Very easy use, couldn’t be happier with the service, price, and professionalism.
10 maart 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Ty, thank you for your fantastic review! I'm thrilled to hear that you found our service easy to use and that you're happy with the price and professionalism. Your satisfaction means a lot to us!
So professional even with our phone…
So professional even with our phone issues Dr was awesome thank you so much medication helped our daughter with her morning sickness . Your reception and Dr were awesome. Definitely recommend . 5 star
6 maart 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Joan, thank you for your wonderful review! I'm glad to hear that despite the phone issues, the doctor was able to help your daughter with her morning sickness. It's great to know that both our reception and the doctor provided excellent service. Your recommendation means a lot to us!
timely response and took care of my…
timely response and took care of my billing issue right away. Thank you
3 maart 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Bonnie, thank you for your kind words! I'm glad to hear that we were able to respond promptly and resolve your billing issue right away. If you have any more questions or need assistance in the future, just let us know!
Helpful and very good with follow up
Helpful and very good with follow up. 10/10 recommend
2 maart 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Seth, thank you for your kind words! I'm glad to hear that you found our follow-up helpful. Your recommendation means a lot to us. If there's anything else you need, feel free to reach out!
THIS !! IS THE WAY
THE PROCESS WAS PAINLESS. THE PROVIDER WAS REALLY EXCELLENT (DR VAN VUGT). I ONLY HAD TO TELL MY STORY ONCE, AND !! HE LISTENED..
I'M A NURSE....THIS WILL ALWAYS BE MY FIRST CHOICE FOR CARE. THANKS SO MUCH.
2 maart 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi CGM, thank you for your wonderful feedback! I'm thrilled to hear that your experience with Dr. Van Vugt was excellent and that the process was painless. As a nurse, your trust means a lot to us. If you need anything else, feel free to reach out!
Dr. Van Vugt
Dr. Van Vugt is a knowledgeable professional who listens to his patients and gives sound advice!!!
27 februari 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi there, thank you for your positive feedback about Dr. Van Vugt! I'm glad to hear that he listens to his patients and provides sound advice. We appreciate your support and are here if you need anything else!
Excellent Service
The dr. really listened and was very helpful and prompt. It was also incredibly easy to book an appt. quickly. The patient service with staff was excellent.
5 februari 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Amy, thank you for your fantastic feedback! I'm thrilled to hear that the doctor listened and was helpful, and that booking an appointment was easy for you. It's great to know our staff provided excellent service. If you need anything else, feel free to reach out!
The video conference didn't work
The video conference didn't work
My doctor was great though
20 februari 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Jaymes - It was a pleasure speaking with you earlier today. We understand how frustrating connectivity issues can be, and we truly appreciate the opportunity to help resolve this for you.
As we discussed on the phone, it appears that the call instability may have been related to your internet connection. For future visits, we recommend using our app, as it can automatically adjust if your connection weakens and will notify you of any internet issues to help with troubleshooting in real time.
Please don’t hesitate to reach out if you need anything further—we’re here to help!
Personal experience with Prosper medical.
I cannot speak highly enough of prosper medical. They are truly engaged in my health and on top of everything I needed. I have had bad experiences in the past with doctors and administration not getting back to me. Prosper medical truly cares about there patients. They kept me informed of prescriptions and test results throughout the process I had to take. If you’re looking for a Doctor and team who truly care this is the place for you. I almost never leave reviews, this experience dealing with them deserves it.
9 februari 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Jim, thank you for your fantastic feedback! I'm thrilled to hear that Prosper Medical has made such a positive impact on your health experience. It's great to know that our team kept you informed and truly cared about your needs. Your willingness to leave a review means a lot to us. If you need anything else, don’t hesitate to reach out!
Fabulous company
Fabulous company! Dr. Van Vugt is terrific and thorough! Many thanks to him and his team!
16 februari 2026
Review zonder uitnodiging
Excellent Customer Service!
I am so glad we found Prosper Medical! We could not be happier! A million thanks to you all at Prosper Medical!
Thank you, Dr. Van Vugt and the whole Prosper Medical team!
14 februari 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Joni, thank you for your enthusiastic feedback! I'm so glad to hear that you found Prosper Medical and that you're happy with our service. Your kind words mean a lot to us. If you need anything else, don't hesitate to reach out!
This went so well and was a very positive experience
I made an appointment for my daughter who is in college and just couldn't manage finding a doctor and getting to one off campus. Though I had some issues with setting it up, the customer service support was excellent and easy to reach even on a Sunday. I was able to set up the appointment for the next day (my daughter didn't want the same day appointment). She had a bit of an issue logging on for the appointment in the app, but managed it via the website. She said the doctor was so nice. The whole experience was quick, easy and very positive. She will definitely continue to use Prosper Medical.
2 februari 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Karen, thank you for sharing your experience! I'm glad to hear that our customer service was helpful in setting up your daughter's appointment, even on a Sunday. It's great that she found the doctor nice and that the overall experience was quick and positive. We look forward to continuing to support her with Prosper Medical!
Customer service was great Doctor was…
Customer service was great Doctor was great I got great service all around. The video chat was a little choppy not a really good signal I had to schedule a later hour that day because video call was not good. My signal was good so I'm assuming it was the video chat system being utilized. Thank you for your time.
28 januari 2026
Review zonder uitnodiging
Antwoord van Prosper Medical
Hi Simon, thanks for your kind words about our customer service and the doctor! I'm glad to hear you received great service overall. I'm sorry the video chat was choppy; that can be frustrating. We appreciate your feedback and will look into the video chat system to improve the experience. If you have any further concerns, please reach out.
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