Public Goods Reviews 

Public Goods Team member (Dhee) did an excellent job replying back to my messages!

Wonderful costumer service!!!!

Prompt response to my inquiry. Thank you!

Always prompt customer service! Wonderful products all the time.

Dhee was excellent, quick responses, thorough, thoughtful, and extremely willing to help.

The customer service response was immediate, helpful, and provided by a human. Fantastic!

Great eco friendly products at great prices

Margot was extremely kind and quick to respond.

my request was answered faster than I expected especially during a holiday weekend. Upon providing photos of the item that I wanted to return I quickly received a packing slip, all ver efficient

Wonderful response in a very quick fashion!

Could not have been smoother, more pleasant. Superb!!!

Great customer service, which is so rare these days

I didnt get exactly what I wanted but Dhee answered my questions promptly and professionally. Top marks.

Margo from Public Goods answered my question very quickly and I appreciate the information she gave me!

Quick and pleasant response.

I received prompt service on a return that I requested. It was easy to get responses from customer service for the products I received. They were in good condition, but I didn't realize they were larger than I imagined. (I'm not very good at visualizing the sizes of canisters and I found they were too big for just holding a bag of coffee or a small container of sugar).

In 2020, at the height of the Covid pandemic, I made a single one-time purchase of toilet paper and soap from Public Goods. I did not sign up for a membership of any kind. Years later, in 2025, I was charged $79 for a membership I never authorized. This charge went unnoticed. Then in 2026, I was charged another $79 — and only noticed because I happened to review my statement. That's $158 in charges I never consented to, billed to a credit card I used once, years prior. This is not a membership I enrolled in. This is a company that retained my payment details from a pandemic-era purchase and used them to silently bill me on an annual basis with no clear disclosure, no reminder emails, and no expectation on my part that any recurring charge was authorized. Public Goods markets itself as an eco-conscious, values-driven brand. In my view, that positioning is being used to lower consumers' guard and discourage scrutiny of their actual business practices. Charging a fraudulent fee years after a customer's only purchase is predatory, regardless of how it's branded.

Thank you
Dhee took the time to help me with my issue. That alone says alot these days. I half expected to be told that nothing could be done. But Dhee was kind enough to look into my issue. I really appreciate it. Thank you

Absolutely HORRENDOUS "customer service". They are horrific. Please do not purchase anything from here. If you do not receive your order they will gaslight you and refuse to help you. This is one of the worst companies. I believe the 5 star reviews are not real.

Margot, the customer support rep and her company truly exemplifies what “Customer Service” means, rather than the typical “Customer No Service “ that the general public often found themselves having to put up with.

Fast nd great