Pure Utilities Reviews 204

Very helpful and quick to sort out a query.

Very good customer service. They also offered the best deal compared to competitors.

A pleasure to deal with an easy, professional and, fast service.
Very competitively priced offering.
First class.

update to my feb 2023 review
Still a completely incompetent company to deal with. Despite providing them with who the occupier of a property was sometime ago (I own it) and them chasing the occupier over the past year i have now received a letter telling me I may be liable for a debt I have not incurred.

On top of this they have got the address wrong and stated it as my own business address which I occupy and do not owe them anything for.

I left pure utilities some time ago due to their ineptitude and constant harassment. Now they are chasing me for something which is not my issue.

How do they get a licence to operate when they are so incapable of dealing with basic things.

It's not difficult, find out the occupier, send them the debt letters, if they don't pay chase them.

Maybe everyone harassed by this company should just send them a letter saying you owe us money and threaten legal action as pure utilities seem to think that's an acceptable way to conduct business.

Potential customers - AVOID at all costs

update to reply from pure utilities
I have provided the infomration you requested to trace me and await your contact

all organisation and billing works perfect

The lady Jenny who helped me was outstanding in her helpfulness and friendliness.

Debbie was great at resolving our issue
Thanks

Samantha provided clear and concise information with a very friendly and professional manner - a credit to your company

Very friendly and helpful customer service advisor

The customer service was amazing, so helpful and the lady was so polite

Debbie Clarkson was straight forward and to the point which is perfect.🤩

Jenny was quick to respond to my problem, knowledgeable and kept me informed of progress at all stages. This issue has now been successfully resolved for me - thank you Jenny

Debbie who I spoke to today was brilliant and resolved my issue.

However, it would have been 5* for overall satisfaction for the company had I not been wrongly chased for outstanding bill (which was paid weeks ago by DD) and it had been dealt with first time when I called last week without being called today with Debbie unaware I had already called up last week to try resolve and promised course of action never followed.
Last week was told likely data issue and the girl who can confirm is on lunch and will drop me an email to confirm, today Debbie called to chase payment unaware of any of this previous discussions.

Can’t fault Debbie’s customer service today though, just the processes and systems at this company.

Meera was very professional and provided all the answers to my questions.

Would highly recommend.

Great customer service by Debbie, made my problem a pleasure to fix.

Very helpful as always. Vast improvement on the previous business water company we dealt with. Jenny is always quick to respond and nice dealing with a company where there is a bit of personal touch. You are not routed through endless bots or press this and that button on your keypad.

I want to give a 5 star review for Debbie Harrop who over a 5 month period handled my case which was extremely frustrating for me during this period but thanks to Debbie and without her patience i might not have reached a settlement in the end i got my issue solved mostly all due to Debbie thanks again Debbie .T Gracie 👍

Hassled us for money for months for a service we were not receiving despite informing them of such and providing photographic evidence. Threatened us with debt collectors and everything. Treated us as data on a computer rather than human beings. I hope never to have any dealings with them again

Great communication from Meera Chouhan

Although nobody enjoys paying bills it is good when you get to talk to the same person throughout a dispute and fair resolution.

Debbie Harrop is an angel. It has taken my local council 16 weeks to reply to my last email declaring that they cannot help me! Alternatively, Debbie usually replies to emails by return with useful and positive advice. It makes an enormous difference when someone makes the customer feel like they matter and Debbie does this in bucket loads. If Debbie Harrop worked for me, I’d double her salary just to keep her. Well done Pure Utilities!