Pure Utilities Reviews 

Pure Utilities have been beyond helpful and prompt in their response to any queries we had. They strived to provide the best deal and service and it was very much appreciated.

Excellent customer service from Callum McCarthy. 5 stars all round

I was dealing with several enquiries about my account and Paul took me through them one by one, listening to the issues with patience and understanding despite me being at the other end of the spectrum regarding phone communication capabilities (marks out of 10: Paul = 10; myself =1). Within 5 minutes he provided solutions to all my problems and kindly waivered the debt collection charges incurred due to the postal letters going astray (now solved with email billing). Thank you, thank you Paul, you made everything so much easier to deal with!

We are a small self catering business transferring from council tax to business rates and had difficulty in finding a water company who were interested in providing service.
Then we found Callum McCarthy at Pure Utilities and he dealt with everything related to getting service established super efficiently. No hesitation in giving five stars for service received

good price on water supply. easy to deal with - quick response to e-mail and in-person phone calls. efficient service - especially switching from business stream! Bills are clear and easy to understand.

Debbie Clarkson was very helpful, professional and patient with me today - thanks Debbie!

DD issue resolved immediately by Debbie Clarkson and was connected straight away. Efficient service.

Debbie Clarkson handled my query with efficiency and was friendly. I did not have to wait very long on the line before my call was answered which is a real bonus. Always had the best of service from Pure Utilities, with great staff.

Debbie helped with a query I had and managed to get the situation resolved for me. She was very helpful, polite and efficient. Thank you!

Good customer service . Very helpful and answered the questions I had .top service

Debbie was lovely over the phone, quick and efficient service but still friendly and personable.

Having worked throught the complexity of registering for charity relief in 2023, the procedures have settled down and run very well. The annual epplication for exemption is in place and the work done on our behalf is much appreciated.

Everything is dealt with on our behalf. We are a charity and qualify for exemption. This means we dont have to worry about it.

Debbie was very helpfull when I queried why I had suddenly received a bill from Pure Utilities she gave me all the information I needed to understand the bill. She is a very polite person with a clear to understand accent which make the whole answer easy to follow. Thank you

The agent helped me sort out the issue with grace, courtesy and professionalism. Her informative and speedy responses really gave me confidence in her and the company. I have been a customer for a number of years, and I would rate Pure Utilities as 5 Star company.

Staff are really great. Debbie Clarkson in Finance is a real gem of a person, so professional and personable. She was really considerate and found a solution that helped me through a crisis situation. So grateful, she is a real star in the company. Also Debbie in Customer Services was very patient explaining everything to me. It is rare to find such great people that really help and value customers. I can recommend this Company and their team, first class.

I have been with Pure Water Utilities for approximately 6 years and have always found them to be pleasant and courteous. The gentleman I spoke to today was pleasant and efficient.

Debbie helpful, respectful and understanding. Good polite service.

The lady I spoke to (Debbie) regarding my query was a pleasure to speak with. I found her to be friendly, polite and professional. Debbie provided me with the information I needed within a few minutes.. no problem whatsoever.

Samantha Hornsby, accounts assistant,
was very helpful and friendly over the phone while helping me with my enquiry.