Quick fast proffessional service. Dr listen to my previous history of current illness and what I had been treated with prior and prescribed what we both felt was an appropriate treatment. I am an act... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I made a booking for a specialist referral, and got that referral ok. The video call came, up, I could see the Doctor and hear him, but he couldn't hear or see me. A bit frustrating. Qoctor should res... Toon meer
Bedrijf heeft geantwoord
I live on the central coast of NSW. Frankly, after finding none of my local practitioners were not accepting new patients, short of going to an emergency ward, Qoctor was my only option. Nobody inte... Toon meer
Bedrijf heeft geantwoord
Very happy thanks Qoctor saved me going out into the cold which would only have added to my cold. Being able just to stay home in the warm definitely aided in my recovery
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contactgegevens
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australië
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4,5
Uitstekend
14K reviews
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the whole process was easy to follow
the whole process was easy to follow, the outcome what I expected.
5 juli 2026
Antwoord van qoctor
Hi Bruce,
Thank you for taking the time to share your feedback.
We're so pleased to hear that you found the entire process straightforward and easy to follow, and that the outcome met your expectations. Making healthcare simple, accessible, and hassle-free is exactly what we aim to achieve for every patient.
Your feedback is greatly appreciated and serves as wonderful encouragement for our team. Thank you for choosing Qoctor,we're grateful for the opportunity to support your healthcare needs.
We look forward to assisting you again whenever you need us.
Kind regards,
The Qoctor Team
Antwoord van qoctor
Hi Alexandra,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Antwoord van qoctor
Hi Talara,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Easy process and very helpful
28 juni 2026
Antwoord van qoctor
Hi Mei,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Quick and easy and friendly doctor
5 juli 2026
Antwoord van qoctor
Hi A,
Thank you so much for taking the time to share your feedback.
We're delighted to hear that you found your experience to be quick and easy, and that your doctor was friendly and approachable. Providing timely care while ensuring our patients feel comfortable and supported is something we strive for every day.
We truly appreciate your kind words and will be sure to pass your feedback on to the doctor involved. I'm sure they'll be pleased to know they made a positive difference to your experience.
Thank you again for choosing Qoctor. We look forward to assisting you again whenever you need us.
Kind regards,
The Qoctor Team
Antwoord van qoctor
Hi Robert,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Paid for a two day medical cert and got…
Paid for a two day medical cert and got a one day one
4 juli 2026
Antwoord van qoctor
Hi Harney,
Thank you for your feedback.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
We have sent you a separate email for review.
Kind regards,
The Qoctor Team
Antwoord van qoctor
Hi Johnny,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that you were impressed with our quick response and that you had such a fantastic experience. Providing timely, convenient, and high-quality care is what we strive for, so it's incredibly rewarding to know we were able to meet your expectations.
Your kind words mean a great deal to our doctors and support team, and we'll be sure to share your feedback with everyone involved.
Thank you again for choosing Qoctor. We truly appreciate your support and look forward to assisting you whenever you need us in the future.
Kind regards,
The Qoctor Team
Very Very unhappy & stressed
Paid Sun for consult, (Reason; trying to get a medical clearance for Glandular fever before Friday so we can visit our new granddaughter in Boonah (flights booked). I tried to book the appointment but the times were too late at night for me to wait. Sent request through to see what we could do, got a reply, all good 4-5pm the next day when they could book it the next day for me. Things changed & I had to request that it be for 2-3pm, so I could get to my local S&N before 3.30pm. No response, sent request again, no response. Managed to book it myself for 2-3pm. Had to knock off work 2.5 hrs early, got home to discover an email from Qoctor, we have booked your appt for 4-5 pm, I responded immediately & said no, I have already booked it for 2-3pm change it back please, no response, sent another email, please change to 3-4pm if you can't take it back to 2-3 & see if they can call me close to 3pm as I have to get a blood test today before 5pm(1/2 hour drive for the Gladstone QML), no response tried myself to rebook for 2-3pm, no luck, managed to book 3-4pm. They sent a text at the same time the Dr. called saying they can fit me in early if I'm available, so obviously it was still in your system somewhere as 4-5pm. I managed to get to QML in time, they said it was a 24hr turnaround, which she showed me on the screen. Started regularly checking my Qoctor acct from about 3pm. Waited until 36hrs then called QML &auto response was get your doctor to chase up. Many emails & requests to Qoctor from then on. ALL, No Responses. Stress levels were through the roof by this stage. My experience is, that your system is very flawed in trying to get responses. I called my normal doctors Thursday lunch time & they managed to chase it up for me. Meaning I didn't have to cancel flights. Still no response from Qoctor. Saturday, already in Boonah, I finally get a response from you clowns saying test results normal. The Doctor & the first response (I think Ron) were fantastic. From there on, rating score minus 600
2 juli 2026
Antwoord van qoctor
Hi Glenn,
Thank you for taking the time to share such detailed feedback. We sincerely appreciate you bringing your experience to our attention.
First and foremost, we are truly sorry for the frustration, stress, and inconvenience you experienced throughout this process. This is not the level of service we aim to provide, and we completely understand how important it was for you to receive your medical clearance in time to visit your new granddaughter.
We're pleased to hear that you had a positive experience with the doctor and with Ron initially. However, we're genuinely sorry that the communication and follow-up that followed did not meet your expectations. We understand how disappointing it must have been to send multiple requests without receiving a timely response, particularly when your travel plans depended on the outcome.
We have carefully reviewed your feedback. You mentioned that you requested to have your consultation completed before 4:00 PM AEST so you could attend your pathology appointment. At this stage, we have been unable to locate that specific request in the communications we've reviewed. If possible, could you please let us know where you sent that request (for example, via email, live chat, or another channel)? This will help us investigate what happened and identify any gaps in our processes.
We also sincerely apologise for the delay in the follow-up regarding your pathology results. We understand how concerning it would have been to wait without an update, especially when you were under time pressure and trying to avoid cancelling your travel plans. We acknowledge the unnecessary stress this caused.
Your feedback has been shared with our team and will be used to review our communication and follow-up processes so we can improve the experience for future patients.
Once again, we're very sorry that we let you down on this occasion. Thank you for taking the time to provide your feedback, and we appreciate the opportunity to learn from your experience.
Kind regards,
The Qoctor Team
Easy and honest platform to use when…
Easy and honest platform to use when you can’t get to your local Doctor.
Good to talk to a real Doctor.
3 juli 2026
Antwoord van qoctor
Hi CJ,
Thank you so much for taking the time to share your feedback.
We're delighted to hear that you found our platform easy to use and that it provided a convenient option when visiting your local GP wasn't possible. It's also wonderful to know that speaking with a real doctor made a positive difference to your experience.
Providing accessible, straightforward healthcare while maintaining genuine doctor-patient interactions is something we strive for every day, so your kind words mean a great deal to our team.
Thank you again for your support. We truly appreciate you choosing Qoctor, and we look forward to assisting you whenever you need us in the future.
Kind regards,
The Qoctor Team
Took time to explain and listen
1 juli 2026
Qoctor is easy and faster way to get…
Qoctor is easy and faster way to get the medical certificates. It is very conviniance.
2 juli 2026
Antwoord van qoctor
Hi Don,
Thank you so much for taking the time to share your feedback with us.
We're delighted to hear that you found Qoctor to be an easy, fast, and convenient way to obtain your medical certificate. Making healthcare more accessible while saving our patients time is exactly what we strive to achieve, so it's wonderful to know that our service made the process simple and stress-free for you.
Your kind words mean a great deal to our team and encourage us to continue providing a seamless experience for all our patients.
Thank you again for choosing Qoctor. We truly appreciate your support and look forward to assisting you whenever you need us in the future.
Kind regards,
The Qoctor Team
Antwoord van qoctor
Hi John,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Easy to deal with.
2 juli 2026
Antwoord van qoctor
Hi Paul,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Easy and convenient to make a…
Easy and convenient to make a Telehealth appointment at home when you’re ill.
Fair pricing for medical certificate or consultation.
24 juni 2026
Antwoord van qoctor
Hi Jane,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Always very helpful
1 juli 2026
Antwoord van qoctor
Hi Alex,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The ease of using Qoctor
The ease of using Qoctor, and availability of doctors when I wouldn’t be able to book a local doctor for a week.
30 juni 2026
Antwoord van qoctor
Hi Stuart,
Thank you so much for taking the time to share your feedback.
We're delighted to hear that you found Qoctor easy to use and that we were able to provide timely access to a doctor when local appointments weren't readily available. We understand how frustrating it can be to wait days or even weeks for an appointment, so it's wonderful to know that our service was able to offer you the care you needed when you needed it most.
Your feedback is incredibly valuable to us and serves as a great reminder of why we're committed to making healthcare more accessible, convenient, and efficient for our patients.
Thank you again for choosing Qoctor. We truly appreciate your support and look forward to assisting you whenever you need us in the future.
Kind regards,
The Qoctor Team
Easy quick access to the site.
Easy quick access to the site.
Clear process to register.
Prompt feedback all the way and immediate booking.
Beaut that a choice of time frame is available.
In my case, I received contact at the time I requested and prompt provision of a referral to a specialist.
I have recommended this helpful service to others.
Very reasonable cost also.
Thank you
30 juni 2026
Antwoord van qoctor
Hi W,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that you found our platform easy to use, from the registration process through to booking your consultation. It's especially rewarding to know that the ability to choose a consultation time that suited you, along with receiving your referral promptly, made a positive difference to your experience.
Your kind words and recommendation mean a great deal to our team. We work hard to make healthcare as accessible, convenient, and affordable as possible, so it's wonderful to know we were able to meet your expectations.
Thank you again for your support and for recommending our service to others. We truly appreciate your trust in us and look forward to being here whenever you need us in the future.
Kind regards,
The Qoctor Team
Paid twice
Convenience of having a phone consult when unwell is a plus. I did ask for a certificate to cover me for 5 days and paid the fee for a standard certificate ($27.99) which can be issued for up to 5 days. The GP performing the phone consult only issued one for 3 days and asked me to ring back or make an appointment with a GP if still unwell after 3 days. I rang again on day 4 as still unwell, had to pay another fee of $21.99 for a two day certificate even though I originally asked and paid for a certificate up to 5 days.
Why did I have to pay twice?
22 juni 2026
Antwoord van qoctor
Hi Renato,
Thank you for sharing your feedback with us.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. We have reached out directly to follow up on this, or you may contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Kind regards,
The Qoctor Team
Wasn’t seen during my appointment…
Wasn’t seen during my appointment window and waited another 30 minutes to be seen.
28 juni 2026
Antwoord van qoctor
Dear Danielle,
Thank you for sharing your feedback, and we sincerely apologise for the delay you experienced during your recent appointment. We completely understand how frustrating it is to wait, and this is certainly not the seamless experience we want to provide for our patients.
While we always strive to stick strictly to our schedule, there are times when our doctors run behind because a prior patient required extra time or urgent medical attention.
We would love the opportunity to look into this further for you and make things right. Our team will be reaching out to you directly via email shortly.
Warm regards,
The Qoctor Team
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