Dopo cinque mesi, mi è stato comunicato che sarebbe stato effettuato un rimborso totale del mio ordine. Purtroppo, nonostante le numerose gentili mail ricevute, è trascorso ormai un ulteriore... Toon meer
Bedrijf heeft geantwoord
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Moja Icon 200S to prawdziwy majstersztyk. Wykończenie drewna najwyższej jakości, perfekcyjnie dopasowane detale i elegancki design sprawiają, że wnętrze wygląda luksusowo. Każda sesja przynosi harmoni... Toon meer
Bedrijf heeft geantwoord
As is the same with all the recent reviews, we have not received our sauna or a refund. We ordered on the 30th November and have chased multiple times just to constantly be told we will receive an upd... Toon meer
Just wanted to say thanks to Orren UK for getting my UKU 130 sauna installed back in December. Got a message from Quality Spa asking for a review due to some negative press on trustpilot, so wanted to... Toon meer
Bedrijf heeft geantwoord
3,0
Gemiddeld
480 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Avoid at all costs
As is the same with all the recent reviews, we have not received our sauna or a refund. We ordered on the 30th November and have chased multiple times just to constantly be told we will receive an update shortly. Eventually we were finally told yesterday that apparently they were having trouble with Stripe, their payment processer, who has withheld their funds. Therefore they are refusing to give us a refund or deliver our sauna. We are unfortunately now having to go through our credit card provider to hopefully receive our money back. A complete scam, avoid at all costs.
16 april 2026
Review zonder uitnodiging
Molto dispiaciuto, siamo ancora qui
Dopo cinque mesi, mi è stato comunicato che sarebbe stato effettuato un rimborso totale del mio ordine.
Purtroppo, nonostante le numerose gentili mail ricevute, è trascorso ormai un ulteriore mese senza che il rimborso sia stato ricevuto.
Inoltre, da due settimane non ricevo più alcun aggiornamento da parte vostra, nonostante un mio sollecito inviato una settimana fa.
Sono molto deluso
Difficile non pensare...
16 april 2026
Review zonder uitnodiging
Antwoord van Quality Spa
Gentili clienti,
vi ringraziamo per il vostro feedback e ci scusiamo per l'accaduto e per i tempi di attesa.
Comprendiamo la vostra delusione per la mancata restituzione del pagamento e la mancanza di comunicazioni. Verificheremo immediatamente la questione per accertarne lo stato attuale e chiarire il motivo del ritardo.
Vi preghiamo inoltre di contattarci direttamente e di fornirci i dati dell'ordine: questo ci consentirà di occuparci della questione in modo più rapido e accurato.
Leider gings mir wie allen zuvor.Finger weg
Leider gings mir wie allen zuvor.
Warte seit Monaten auf die Rückerstattung. Finger weg.
Lügen von Anfang bis Ende.
Werde Klage einreichen
16 april 2026
Review zonder uitnodiging
Antwoord van Quality Spa
Vielen Dank für Ihr Feedback.
Es tut uns leid, dass die Situation so aufgefasst wurde – wir entziehen uns nicht der Verantwortung für die aufgetretenen Verzögerungen und verstehen die damit verbundene Frustration. In der vorliegenden Form können wir nicht auf Einzelheiten eingehen, da die Bewertung keine Angaben enthält, die eine Identifizierung der Bestellung ermöglichen. Jeder Fall ist individuell und erfordert eine Überprüfung auf der Grundlage konkreter Informationen.
Wir versichern Ihnen, dass Rückgabeanfragen nicht ignoriert werden. Bitte kontaktieren Sie uns direkt und teilen Sie uns Ihre Bestelldaten mit – nur so können wir den Fall zuverlässig prüfen und Ihnen konkrete Informationen oder eine Lösung anbieten.
Ostrzegam przed tą firmą
Podobne doświadczenia jak inni oszukani. Minęło 6 miesięcy od zamówienia, dostawy brak. Odpowiedzi o termin dostawy zawierają standardowe bla bla jak im przykro i przepraszają. Żądania zwrotu pieniędzy są ignorowane. Wyjątkowo nierzetelna firma. Pozostaje niestety skarga do UOKiK i droga sądowa.
16 april 2026
Review zonder uitnodiging
Antwoord van Quality Spa
Dziękujemy za opinię.
Przykro nam, że sytuacja została odebrana w ten sposób – nie uchylamy się od odpowiedzialności za opóźnienia, które wystąpiły, i rozumiemy frustrację z nimi związaną. Jednocześnie chcielibyśmy podkreślić, że określenia sugerujące „oszustwo” czy brak rzetelności są krzywdzące i nie oddają faktycznego przebiegu obsługi spraw.
W obecnej formie nie jesteśmy w stanie odnieść się do szczegółów, ponieważ opinia nie zawiera danych pozwalających na identyfikację zamówienia. Każda sprawa jest indywidualna i wymaga weryfikacji w oparciu o konkretne informacje.
Zapewniamy, że zgłoszenia dotyczące zwrotów nie są ignorowane. Prosimy o bezpośredni kontakt oraz przekazanie danych zamówienia – tylko w ten sposób możemy rzetelnie zweryfikować sprawę i przedstawić konkretne informacje lub rozwiązanie.
SCAM UPDATE
Order 1824
Paid £8.5k
Ordered on October 2nd 2025
After 6 months no sauna delivered
Asked for refund 6 weeks ago
Company withholding funds
If this is not a scam, what is it
No company that is reputable would act in this way
For as long as I have no money no product after 6 months when the sauna had a 7 week delivery and install, this is a SCAM
14 april 2026
Review zonder uitnodiging
Antwoord van Quality Spa
Dear Sir or Madam,
Thank you for your latest feedback.
However, we would like to point out that posting multiple, repetitive comments regarding the same issue does not help resolve it. Such matters require direct contact and communication within a single, specific thread—for example, via email—where detailed and up-to-date information can be shared.
Regarding the content of your review—we do not agree with the terms suggesting “fraud.” These are serious allegations that constitute defamation. We do not shirk responsibility for the delays that have occurred; however, the refund process is ongoing and subject to specific procedures.
We understand the frustration resulting from the wait time; however, repeatedly posting reviews will not speed up the refund process. The most effective course of action remains direct contact with our team, where the matter is being handled on an ongoing basis.
Please continue to communicate through the existing contact channel.
awefull..
awefull..
Advertised and promised delivery in 6-8 weeks (this was in November!). The company kept postponing the delivery every few weeks. .. now it is mid April! Avoid.
14 april 2026
Review zonder uitnodiging
Antwoord van Quality Spa
Dear Sir or Madam,
Thank you for leaving a review. We are sorry to hear that your experience with this order was negative.
However, in its current form, we are unable to address the situation you described, as it does not contain any information that would allow us to identify the order. Each case requires individual verification, so please contact us directly and provide the order number or details that will allow us to locate it.
Only after receiving this information will we be able to check the order status and respond accurately to your comments.
We remain at your disposal.
Day 51 waiting for refund. 😒
So here we are, again no refund issued and another excuse from Quality Spa. I have given up all hope of every seeing our money again.
Let see what Quality Spa say now,
Their confirmation of payment response (excuse #7)
"Dear Sir or Madam,
First of all, I would like to sincerely apologize for the situation that has arisen and for the long wait for your refund.
Unfortunately, I have no direct control over the speed of the transfer, but I assure you that I have taken every possible step on my end to expedite this process and ensure the funds are credited to your account as soon as possible.
I have been informed that the transfer should be processed and appear in your account within the next 10 days.
Additionally, I would like to explain that we have recently undergone changes in our accounting department - our accountant has left the company, which unfortunately caused temporary organizational difficulties and delays in processing certain payments.
Once again, I apologize for any inconvenience and thank you for your patience. Please feel free to contact me if you have any further questions."
Their latest email replay (excuse #8)
"Dear Sam,
Thank you for contacting me.
At this time, I am still waiting for confirmation from the finance department regarding the transfer. As soon as I receive the confirmation, I will forward it to you immediately."
Quality Spa please do let me know what the hold up is as this has been going on too long. I will continue to leave a negative review every day until I receive my refund.
14 april 2026
Review zonder uitnodiging
Antwoord van Quality Spa
Dear Sir,
Thank you for your follow-up message and for sharing the details of your case.
First and foremost, we would like to apologize for the prolonged refund process. We understand your frustration and do not intend to dispute the fact that this situation is uncomfortable for you. At the same time, we would like to emphasize that the refund is currently being processed.
Regarding the posting of additional reviews—we understand your dissatisfaction; however, repeatedly posting the same comments does not speed up the resolution of the matter but only hinders a calm and objective explanation. The most effective approach remains direct contact with us, where we can provide you with ongoing updates on the status of the refund.
We acknowledge that there have been delays in this specific situation, for which we apologize. This is not our standard level of service, and we are treating this matter as a priority to bring it to a full resolution.
Please be patient—we will get back to you with an update as soon as we receive confirmation from the finance department.
Ordered a Sauna UKU230 was told 6 weeks…
Ordered a Sauna UKU230 was told 6 weeks for delivery. Its been 6 months and just excuse after excuse. Have done a chargeback for the payment but the company replied to this claiming it had been sent as a delay tactic. It hadn't been sent and the tracking showed it was never collected from Capra, the real manufacturer. Capra state they have massive account debts so they are on stop so my sauna was never made nor dispatched. Got my refund in the end.
17 juli 2025
Review zonder uitnodiging
Antwoord van Quality Spa
Dear Sir or Madam,
Thank you for sharing your feedback.
We are sorry to hear that your experience with this order was rated in this way. At the same time, we would like to note that we are unable to address the details you provided without being able to identify the specific order—in particular, the order number or customer information.
At our company, every case is reviewed individually and verified based on documentation and the fulfillment status with suppliers and logistics providers. Therefore, we ask that you contact us directly so that we can verify all the information and thoroughly explain the situation.
As for the debt issues mentioned, these are allegations that we must address with that company. We remain at your disposal and encourage you to contact us so that we can clarify this matter in a concrete manner based on the order data.
Do NOT buy from this company
Do NOT buy from this company. Just look at all the 1 star reviews. Product never received. Refund never issued. You can only receive refunds by using buyer protection via credit cards or PayPal. This company are a disgrace to Poland and will hopefully be shut down by law enforcement before other innocent victims fall for their tricks. They are now flagging all negative feedback as "illegal" or "defamatory". My finance provider is actively investigating them given the volume of complaints.
UPDATE: I can publish extensive email correspondence indicating lies about delivery dates, lies about refund date, everything is always delayed. This firm is operating on the margins of legality. The company provided no refund after a month but are very good at sending trite emails explaining why it will take just a little bit longer. The replies on here all sound very professional but resolve nothing.
3 november 2025
Review zonder uitnodiging
Antwoord van Quality Spa
Dear Sir or Madam,
Thank you for your feedback.
In its current form, we are unable to address the situation you described, as it does not contain any information that would allow us to identify the order or the customer. Please provide details (e.g., the order number) so that we can thoroughly investigate the matter.
At the same time, we strongly disagree with the allegations presented—statements suggesting illegal activities constitute slander. Refunds are processed in accordance with procedures, though in some cases there may be delays, which we communicate to customers.
Regarding the flagging of reviews—the Trustpilot platform itself provides the option to report content that may violate its guidelines or raise legal concerns. This is not a baseless action but part of standard verification mechanisms available to all users and businesses.
We remain open to clarifying the matter—please contact us directly and provide the information necessary to verify it.
Please do not buy anything from Quality…
Please do not buy anything from Quality Spa.
As with numerous others, they have taken payment for an order and not fulfilled it.
After a 2 month delay, I cancelled my order and was promised a refund within 14 days.
It has been 20+ days and several reasons given for no refund, and also a WhatsApp asking me to make another payment to get the sauna
Now I am told to contact Stripe for a refund, which is not possible. I also have several different messages from different people using delaying tactics.
The website is now down.
Please do not make any payments to this company as the sales are fraudulent, as are many of the positive reviews on here.
13 april 2026
Review zonder uitnodiging
Antwoord van Quality Spa
Dear Sir or Madam,
Thank you for your feedback.
We regret to say that we get the impression that the account you have provided has been largely tailored to suit your own narrative and does not fully reflect the actual course of our communication. We do not agree with the allegations made.
In particular, it is not true that we requested “another payment in order to receive the sauna.” We provided information regarding the possibility of processing a refund through the payment gateway and—in the event of continued interest—placing a new order using a different payment method. However, the customer did not respond to this message and did not continue the conversation in a substantive manner.
The claim that “the website is not working” also does not correspond to the facts—our website is available at https://quality-spa.eu/ and is functioning normally.
Regarding refunds—these can be processed through payment providers, which is the standard procedure in such cases. Information on this topic is publicly available and easy to verify, including in reviews from other customers.
We strongly disagree with this review and its tone. At the same time, we do not shirk responsibility for the difficulties that arose—we know where the errors occurred and are currently working to correct them as a company.
We understand the frustration, but one cannot paint a picture of the situation in a selective manner that is inconsistent with the entirety of our communications.
Oszuści i partacze
Oszuści, którzy nie odbierają telefonów i nie wywiązują się z terminów. Sauna zamówiona w lipcu dostarczona w grudniu. Oczywiście bez pieca. Zepsuł się sterownik po miesiącu więc kolejne czekanie 2 miesięcy na kogoś kto naprawi. Niestety bez skutku. Mija 3 miesiąc i nic. Cisza. Banda złodziei i partaczy. Zgłaszamy zbiorowy pozew.
13 april 2026
Review zonder uitnodiging
Antwoord van Quality Spa
Szanowni Państwo,
dziękujemy za podzielenie się opinią. Przepraszamy, że doświadczenie związane z realizacją zamówienia nie spełniło oczekiwań – nigdy nie dążymy do takich sytuacji i nie uchylamy się od odpowiedzialności za powstałe trudności.
Jednocześnie chcielibyśmy zwrócić uwagę na formę tej wypowiedzi. Rozumiemy zdenerwowanie, jednak określenia takie jak „oszuści”, „banda złodziei” czy „partacze” stanowią pomówienia – są to opinie, a nie fakty.
W odniesieniu do zgłoszenia – jesteśmy po ustaleniach i potwierdziliśmy realizację naprawy sterownika w bieżącym tygodniu. Dokładamy starań, aby sprawa została ostatecznie rozwiązana.
Chcielibyśmy również podkreślić, że pozostajemy dostępni dla klientów – odbieramy telefony oraz odpowiadamy na wiadomości. Niestety, przy dużej liczbie zgłoszeń czas reakcji może się wydłużyć, jednak każde zgłoszenie jest obsługiwane.
Z przykrością musimy także zaznaczyć, że zostały zweryfikowane nagrania rozmów i żadna sytuacja nie usprawiedliwia niewłaściwego traktowania pracowników infolinii. Podnoszenie głosu, obrażanie czy zastraszanie nie jest akceptowalne – konsultanci nie są odpowiedzialni za powstałe trudności, a jedynie przekazują informacje dostępne w systemie i starają się pomóc w rozwiązaniu sprawy.
Pozostajemy do dyspozycji i dążymy do zakończenia sprawy zgodnie z ustaleniami.
DISGRACEFUL COMPANY
I dont normally write reviews but this time I felt the need to warn others. Our family ordered a sauna from Quality Spa in October and it has been, without question, the worst purchasing experience we have ever had.
We were promised an 8-week turnaround. That commitment was never honoured. Instead, we were given a constant stream of excuses about logistics and suppliers while the delivery date was repeatedly pushed back with no accountability.
Communication has been appalling. Calls and emails are routinely ignored unless chased persistently, and even then responses are vague, inconsistent, or simply untrue.
Out of concern, I contacted the manufacturer in Estonia directly. What I was told raised serious red flags about whether orders are being properly paid for and fulfilled. At that point, it became clear we could no longer trust this company to deliver what we paid for.
We are now in the process of recovering our money through our bank.
For context, we have since approached a reputable local sauna company who have already completed a consultation and confirmed delivery and installation within a week — at a competitive price and with clear, professional communication throughout. The contrast could not be more stark.
If you are considering ordering from this company, read the 1-star reviews carefully. Our experience is not unique.
Proceed with extreme caution.
11 april 2026
Review zonder uitnodiging
Antwoord van Quality Spa
Thank you for your feedback.
We are very sorry that your shopping experience was negative and that the delivery time and communication did not meet your expectations.
We would like to emphasize that we treat each such situation individually and are always open to clarifying it. In many cases, delays result from production and logistics processes, which may be subject to change for custom-made products.
At the same time, we do not confirm the suggestions regarding irregularities in order fulfillment or payments to manufacturers—these are serious allegations that do not reflect our business practices.
We understand your disappointment and remain available to review each case and provide an update on its current status.
Uwaga
Uwaga! Oszuści, sauna zakupiona w sierpniu, mamy kwiecień i brak rzetelnych informacji na temat towaru. Odpowiadają na kierowane maila z lakoniczna odpowiedzią
Sprawę zgłaszam na policję, urzędu skarbowego i uokik
31 augustus 2025
Review zonder uitnodiging
Antwoord van Quality Spa
Szanowni Państwo,
dziękujemy za opinię. Jest nam przykro, że obsługa została odebrana w taki sposób – nie dążymy do takich sytuacji i zależy nam na rzetelnej komunikacji z każdym klientem.
Jednocześnie w obecnej formie nie jesteśmy w stanie odnieść się do konkretnej sprawy, ponieważ opinia nie zawiera danych pozwalających na identyfikację zamówienia.
Prosimy o ponowny, bezpośredni kontakt z nami oraz powołanie się na zamieszczoną opinię – dzięki temu będziemy mogli ustalić szczegóły sprawy i udzielić konkretnych, merytorycznych informacji dotyczących realizacji zamówienia.
Zależy nam na wyjaśnieniu sytuacji.
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