Quella Bicycle Reviews 381

Great customer service for a set of new wheels. I’ve been riding my Quella for about 2.5 years and it’s still a fun, convenient bike to ride. Thanks!

easy order, great communication, definitely a reliable business versus other bike companies I came across that behave appallingly (single speed very colourful ones based in uk-make sure you pay on credit card)

Bought a pannier bag for my bike and the quality is excellent - everything looks well made, very waterproof and lots of thoughtful touches to make the bag super functional.

Arrived very fast, good materials, bike rides great. Bought on cycle to work scheme for a good discount: was no fuss.

A beautifully made bicycle. The Quella electric wheel upgrade was just what I needed. Customer service was great. Email and messages were answered promptly (swytch, are you listening?). A great experience

The service was good when I emailed and the despatch time was fast. I love the look of the bike and really enjoyed using it!

Small thing- I appreciate it was being delivered so I probably should have figured this out, but I don’t recall it saying assembly was required and there weren’t any obvious instructions. Maybe assumed I was a regular bike user?

Ordered handlebars and they arrived damaged. They had a big scratch where’s the hand grips are to be fitted. Luckily the grips covered the damaged as I needed the handlebars ASAP and really didn’t want to wait for a return. Overall really poor quality control and will not order again from company

Love my bike and the guys were super helpful both over the phone and email!

Been emailing with Spencer for quite a while getting my order just right. He had all the answers and was a tremendous help in making the process as smooth as possible. Huge thanks to him for his amazing service, and helping the vision for my bike come to life. Truly the best customer experience ever.

Great service. Assembly was easy. Beautiful bike !

Helpful conversation with staff, but my requirements got mixed up leading to a delay in delivery. This was probably due to dealing directly with you and London retailer, A&S cycles. I wanted to try out a hub gear model, but none available at the latter. It would be a good idea to have a form to make out detailing spec. before proceeding!

Spencer is the GOAT!

I called and spoke to a fella called Spencer Friday morning, asking if I made a purchase now, if it was possible to be with me Saturday... 3 minutes later he called me back and said absolutely. Order made, bike arrived and in less than 24 hours and I had it built!

Assembly was very easy, if you've ever fixed a puncture then you can assemble a Quella bike. Solid bike, light weight and looks sleek! Very happy with the purchase

Huge shoutout to the awesome team at Quella Bikes! 🚲 I got a puncture just a couple of miles from their HQ, and not only did they rescue me from a long walk home, but they also welcomed us in like old friends, gave us a tour, and sorted my bike out in no time. Super friendly crew, seriously cool bikes—I’ve definitely got my eye on the Cambridge! 👀 Thanks again, team—you’re absolute legends! 🙌

Great service as always from Quella. Delivery was organised to fit in with my schedule and communication all the way through was top class.

Jonathan Kitcher - Siecle Velo Limited

Customer service was impeccable. I got a slight customisation and the buying process was really enjoyable. Bike arrived beautifully packaged and super easy to assemble. Would definitely recommend.

Spencer provided excellent guidance in selecting the right product. His responses were consistently timely, and he demonstrated extensive product knowledge!

Was considering buying a quella for a good 18 months, reading reviews and asking other owners until finally deciding this is the perfect bike for me and my needs.

Look great with an unbeatable price and after riding my friends I was sold.

I got in touch with quella and Spencer responded within half an hour, he couldn't do enough for me and answered all my incessant questions quickly and clearly.

Spencer also helped me through my order and got it all processed for me without any issues.

Honestly cannot recommend them more amd their customer care is second to none, my only regret is spending 18 months on my decision.

Great piece of equipment followed by Outstanding service.

Broke my chain and bought a new one. Really friendly and efficient service. Happy customer.