Quella Bicycle Reviews 381

Lovely customer service. Helpful when asked questions and polite to the customer. Always felt valued and never taken for granted. Humphreys

Amazing quality product. A big bonus that wheels came with intestines, tyres and flip flop freewheel. Delivery very quick too. Would definitely buy from them again with no hesitation.

So far so good, bought a bike from Quella last week, my son loves the bike, the guy that put it together for us said they are really well made bikes.

Customer service was excellent, so nice to be able to speak to someone direct where the bikes are actually made and someone that genuinely seems to care and is interested.

A lovely company to deal with and a great product, consistently!

Fantastic bike for the money, Such a smooth ride also loving the 7 speed gears, All round great bike

The best part of quella cycles was the service provided by Jess ….she was really considerate and knowledgeable……as well as helpful……thanks Jess …..I really appreciate it ..

Quick, easy and vfm

Great pre and post sale customer service.

Yet to give me Varsity Oxford bike a proper run, but so far so good.

They had no rear wheel in the colour requested however allowed me to change to whichever colour I wished and still delivered next day with a free bike bag bundle

You buy Quella because you want a bike that looks good in the city; one that has clean lines and the timeless style you associate with all that steel and chrome. You probably already know what a “fixie” is and would definitely describe Quella bikes as “roadsters”. You won’t get a fancy branded groupset or convenient quick release levers. It’s therefore not the most practical choice for people who can’t do very basic maintenance. You do get their signature eye-catching deep section wheels which add to the overall sturdy feel - because “only steel is real”. Only two things will survive a nuclear war; cockroaches and steel bikes. I hope they know how to ride.

I would say the brand compares favourably on cost with other brands with a similar aesthetic like Pelago and Pashley. They can do this because the quality of the fixings and finishing components isn’t quite the same. The good news is, because you are the sort of rider who can ‘tinker’, you can use the money saved to get the upgrades you want and make your Quella unique. I love mine all the more because of the time I spent acquiring just the right bits and pieces to finish ‘her’ off.

I recently purchased a bicycle online from Quella, and the experience was absolutely fantastic—thanks in large part to Jess, whose outstanding customer service made all the difference.

Shopping for a bike online can feel overwhelming, but Jess was incredibly helpful from start to finish. She took the time to answer all of my questions in detail, offered thoughtful recommendations based on my riding needs, and made sure I felt confident in my choice. Her friendly and professional attitude turned what could have been a stressful decision into an enjoyable and easy process.

The bike arrived quickly, perfectly packaged, and exactly as described. That level of care and attention to detail throughout the process is rare and truly appreciated.

I can't recommend Quella enough! Jess went above and beyond, and because of her, I’ll definitely be returning for future purchases.

Thank you again to Jess and the team at Quella for turning the bike round in such a short timescale!!!

The quality of the bike itself is amazing. I cannot be more happy with it. The customer service as well was really good. Back to me as soon as they could and even though we had a couple of issues with the order they were ready to provide assistance and compensate for it. But all in all, I could not ask for a better bike.

Bought through the cycle to work scheme .Very Quick Service . Bike ordered and delivered within 2 days . I took the advice to get a bike mechanic to set the bike up which he did with no issues.
I have the Stealth Mk3 and live 5 miles from a city with country roads and a few small climbs .
I wanted a bike that would need little maintenance and this seemed ideal.
Ridden in to work today and bike feel great

I just received my bicycle is fantastic i love this bick

Been buying of Quella for a bit now,brought my bike of there,great product & also my tyres & tubes,
I made a mistake & filled in the wrong address & Jess who is absolutely fab,sorted the issues out got them collected & redelivered,great customer service worker & sales company is lucky 2 have her.

Package arrived badly damaged. Had clearly been opened and patched up... the wheel inside was damaged.

Had to arrange a replacement.
The Quella customer service seemed helpful - but remains to be seen if it actually translates into a successful outcome.

Pleased with bike, bit annoying having to assemble and tweak the brakes etc but overall good buying experience 👍

Shipment arrived quickly. Well packed. Bike looks stunning and after a quick assembly rides smoothly
Customer service was also very responsive.

Great customer service! Kind, professional and happy to answer all my questions 10/10 recommend :)

Very pleased with my purchase delivered within a couple of days and easy to assemble and enjoying my new ride. Pedals / Brake blocks and tyres are poor quality so have upgraded straight away