Quella Bicycle Reviews 382

I bought a NERO for my son so I could have my own bike back. I doubt he'll be troubling me again.

Customer service was excellent from purchase, through delivery to sorting out a glitch with the mudguards a day or two later.

Recent months have seen more and more Quellas in Cambridge, UK. It's a cycle-savvy city so much must be good with these bicycles.

Good luck!

These guys are great. Ordered a Nero by phone and it was delivered to me on the other side of the country in less than 24hrs. Customer service was excellent, responding extremely quickly and efficiently to all enquiries and being very accommodating in fitting a set of tyres I ordered. It was a pleasure to deal with them.

The bike itself is great value and the matte black frame I got has a lovely finish.

I've had my Darwin for 2 years still works after a few crashes but it comes at a cost as it's heavy. It's excel any for urban riding but wouldn't recommend for anyone doing long distance. Looks smexy with a tri-spoke wheel on the back.

excellent service, personal contact made to ensure what I was buying met my needs

Great guys and great bikes, full of enthusiasm.

The service from Quella was excellent however the deliver company DPD was terrible, my bike box came destroyed and full of DPD tape. When I opened the box the my custom bike was damaged.

Great buying experience. Bought a set of chrome bullhorn handlebars with tape. With no extra cost the tape was installed with end plugs when it arrived. The parcell arrived very quicky. Parts were very cheap too. Will be buying again from Quella.

I had an order that was completely wrong. I contacted Quella Bike and they fixed it immediately. I was very happy with solution and communication sent.

No instructions in box.

Really good service, delivery arrived very prompt, one inspection I noted that the saddle & handles bars were not as advertised online, after speaking with customer services the issues was resolved very quickly.

I am very impressed with the level l of service I received from Quella... very fast, very reliable. Unlike some companies Quella kept me informed of all stages of my order being processed and when it would be delivered.

The Bike is amazing! Even if there was an error in delivery, the team has done everything to solve it in very few steps!
I highly recommend Quella!

From start to finish nothing was a problem

Absolutely first class - would recommend without a second thought. Highly professional customer service going above and beyond to resolve courier delivery faff. Couldn't be more pleased with my Nero - if this is the entry level machine I'd love to see the higher spec'ed bikes. In sum, it's rare to get this level of service and very much restores my faith in the retail sector. Well done Quella - buy one of their bikes today: you will not be disappointed.

I was very happy with my order. The bike was delivered within 24 hours, and was well packaged. Was a little disappointed with the lack of any documentation with the bike though. no assembly guide, no owners book. nothing.

Top bike, top guys...I have no hesitation to recommend Quella. If you don't have a Quella bike in your life you are missing out!! Buy one now!

Fast and efficient service.
Good quality products.

From first contact to - especially - the finished article - first class.

Really nice people , amazing design and such value for money.

Everything arrived on time , easy to put together and is riding perfectly still , looked better than I'd imagined - look forward to recommending them to all my friends.

Mark

My daughter and I absolutely love her Quella Varsity bike. In fact I rode her bike today rather than my own.....fortunately she was at school, so she will never know!
Mark was incredibly knowledgeable and helpful, the bikes are beautifully made and a pleasure to ride.
Great company, bike and service!

Excellent service from the team, they were happy to adjust the bike specifications to my needs (tyres, mudguards, brakes).

Love the new bike <3