Had my Quella single speed for about 4 years. Commute daily, takes an absolute battering. Desperately needed a new wheel - hub had perished. Expected a simple hub but tyres and inner tube included to... Toon meer
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Easy ordering system and we able to customise bike. Bike packaged up for delivery really well and was easy to assemble. Bike itself looks great and looking forward to riding soon! Only issue was th... Toon meer
Bought bike on 27/03/26. Since purchase date nothing has changed with the order. Still patiently waiting for any update on this order that was advertised as 2-3 business day delivery. Its n... Toon meer
Absolutely first class - would recommend without a second thought. Highly professional customer service going above and beyond to resolve courier delivery faff. Couldn't be more pleased with my Nero -... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Quella Bicycle
Geschreven door het bedrijf
Fixies exist at the unique intersection of thoroughbred track racing and urban fashion. Quella was created to encompass the best of both. We combine vintage inspired, minimalist British design and 21st Century track technology to create elegant, timeless bikes that function at the top end of the fixie market and, importantly, don’t break the bank.
Since our launch Quella has evolved into a company with big brand capability and small brand personality, with customer service at the forefront of all we do. Our bikes are hand-built in our ‘Old Egg Shed’ on the outskirts of Cambridge by our experienced team of bike-builders, allowing you almost limitless freedom in the builds that we can undertake.
Contactgegevens
Unit D, Goodridge Business Park, Goodridge Avenue, GL2 5EA, Gloucester, Verenigd Koninkrijk
- +44(0)333 400 2400
- sales@quellabicycle.com
- quellabicycle.com
Heeft 16% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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Strong design and fun; good value for money with great customer service.
I bought a NERO for my son so I could have my own bike back. I doubt he'll be troubling me again.
Customer service was excellent from purchase, through delivery to sorting out a glitch with the mudguards a day or two later.
Recent months have seen more and more Quellas in Cambridge, UK. It's a cycle-savvy city so much must be good with these bicycles.
Good luck!

Antwoord van Quella Bicycle
Amazing!
These guys are great. Ordered a Nero by phone and it was delivered to me on the other side of the country in less than 24hrs. Customer service was excellent, responding extremely quickly and efficiently to all enquiries and being very accommodating in fitting a set of tyres I ordered. It was a pleasure to deal with them.
The bike itself is great value and the matte black frame I got has a lovely finish.

Antwoord van Quella Bicycle
Reliable
I've had my Darwin for 2 years still works after a few crashes but it comes at a cost as it's heavy. It's excel any for urban riding but wouldn't recommend for anyone doing long distance. Looks smexy with a tri-spoke wheel on the back.

Antwoord van Quella Bicycle
buying mudguard
excellent service, personal contact made to ensure what I was buying met my needs

Antwoord van Quella Bicycle
Great guys and great bikes, full of …
Great guys and great bikes, full of enthusiasm.

Antwoord van Quella Bicycle
Quella is excellent but delivery :-(
The service from Quella was excellent however the deliver company DPD was terrible, my bike box came destroyed and full of DPD tape. When I opened the box the my custom bike was damaged.

Antwoord van Quella Bicycle
Bullhorn handlebars and tape
Great buying experience. Bought a set of chrome bullhorn handlebars with tape. With no extra cost the tape was installed with end plugs when it arrived. The parcell arrived very quicky. Parts were very cheap too. Will be buying again from Quella.

Antwoord van Quella Bicycle
Great service follow up
I had an order that was completely wrong. I contacted Quella Bike and they fixed it immediately. I was very happy with solution and communication sent.

Antwoord van Quella Bicycle

Antwoord van Quella Bicycle
Quick delivery & Good Customer Service
Really good service, delivery arrived very prompt, one inspection I noted that the saddle & handles bars were not as advertised online, after speaking with customer services the issues was resolved very quickly.

Antwoord van Quella Bicycle
Quick, efficient and inexpensive.
I am very impressed with the level l of service I received from Quella... very fast, very reliable. Unlike some companies Quella kept me informed of all stages of my order being processed and when it would be delivered.

Antwoord van Quella Bicycle
Great product, great service!
The Bike is amazing! Even if there was an error in delivery, the team has done everything to solve it in very few steps!
I highly recommend Quella!

Antwoord van Quella Bicycle

Antwoord van Quella Bicycle
First Quella Purchase
Absolutely first class - would recommend without a second thought. Highly professional customer service going above and beyond to resolve courier delivery faff. Couldn't be more pleased with my Nero - if this is the entry level machine I'd love to see the higher spec'ed bikes. In sum, it's rare to get this level of service and very much restores my faith in the retail sector. Well done Quella - buy one of their bikes today: you will not be disappointed.

Antwoord van Quella Bicycle
Quick, next day delivery
I was very happy with my order. The bike was delivered within 24 hours, and was well packaged. Was a little disappointed with the lack of any documentation with the bike though. no assembly guide, no owners book. nothing.

Antwoord van Quella Bicycle
My Quella Bike
Top bike, top guys...I have no hesitation to recommend Quella. If you don't have a Quella bike in your life you are missing out!! Buy one now!

Antwoord van Quella Bicycle
Quella parts online order
Fast and efficient service.
Good quality products.

Antwoord van Quella Bicycle
Fromt start to finish AMAZING...
From first contact to - especially - the finished article - first class.
Really nice people , amazing design and such value for money.
Everything arrived on time , easy to put together and is riding perfectly still , looked better than I'd imagined - look forward to recommending them to all my friends.
Mark

Antwoord van Quella Bicycle
Fantastic Company!
My daughter and I absolutely love her Quella Varsity bike. In fact I rode her bike today rather than my own.....fortunately she was at school, so she will never know!
Mark was incredibly knowledgeable and helpful, the bikes are beautifully made and a pleasure to ride.
Great company, bike and service!

Antwoord van Quella Bicycle
Brilliant service
Excellent service from the team, they were happy to adjust the bike specifications to my needs (tyres, mudguards, brakes).
Love the new bike <3

Antwoord van Quella Bicycle
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