We've had the tap for over 5 years now and still the company supports us and has helped fixes a few issues we had not faults from the tap but from our cold water supply having a knock on effect. Ps ma... Toon meer
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Lees wat reviewers zeggen
Joanne Bint served us throughout our orders and the customer service was top notch, thank you for products and advice regards Xtra Maintenance Ltd
⭐⭐⭐⭐⭐ Excellent customer service from Sean at AquaTaps. Sean was incredibly helpful from start to finish, responding to my queries quickly and keeping me updated throughout. It was clear tha... Toon meer
We recently bought a boiling tap for our new house we are moving into. Unfortunately the chain has had some issues and it has delayed us for an unknown amount of time. I emailed Aqua Taps about th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Quel Tap – formerly Aquataps Quel Tap (formerly Aquataps) is a UK manufacturer and retailer of instant water taps. We design and manufacture our own range of taps that deliver boiling, chilled, sparkling, and filtered water from a single stylish tap – available in a wide choice of designs and finishes to suit any kitchen – along with replacement filters, spare parts, and accessories. Because we make our own taps, we're not just selling a product – we know every component inside out. That means genuine expert advice when you're choosing your tap, direct access to spares and filters for the life of your product, and a UK-based team that can actually answer your questions, from installation to aftercare. We're the same experienced team our customers knew as Aquataps – now trading as Quel Tap, with the same commitment to quality and honest, helpful service.
Quel Tap - Boiling, Chilled, Sparkling & Filtered Water Taps
Geschreven door het bedrijf
- Water, beautifully controlled
- One beautiful tap instead of the kettle, filter jug and sparkling water machine. From the Quel Classic to the 6-in-1 Quel Ultimo, water is there in the right form, the moment you ask.
We take great care of our customers
Up to 5-year warranty on your boiler
Our UK-based team supports you at every stage - from expert advice to installation help and aftercare. Every tap includes a 5-year tap warranty and 2-year boiler warranty, extendable to 5 years. Just register within 30 days and replace your filters every 6 months to stay covered.
Contactgegevens
11 Swinborne Ct, SS13 1QA, Basildon, Verenigd Koninkrijk
- +44 (0) 1268 727 823
- inf@queltap.co.uk
- queltap.co.uk
4,7
Uitstekend
839 reviews
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Good service with missing order
Great experience with a missing set of filters, quickly replaced and dispatched. Joanne was great, very efficient.
9 juni 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear Joanne
Thank you for taking the time to leave us a review. We are happy to hear that you are happy with your product and service from Aquataps. Thank you for choosing Aqautaps!
Love 6 in 1 tap
Really helpful, Alan went above and beyond to help
Love the 6in 1 tap got it in black
2 juni 2026
Antwoord van Quel Tap (formerly Aquataps)
Dear Barry,
We are pleased to hear that you are happy with the new 6 in 1 tap. We will certainly pass your comments on to Alan, thank you for choosing Aquataps
Great company and great customer…
Great company and great customer service. Just be careful as the taps don’t come with the sparkling extension, this needs to be ordered sparkling even on the sparkling taps
5 juni 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear Julian,
Thank you for taking the time to leave us a review. We are happy to hear that you are happy with your product and service from Aquataps. Thank you for choosing Aqautaps!
Great product, easy repeat service.
Great, easy-repeat filter orders. Tap still working wonderfully over 6 months on. Highly recommend.
5 mei 2026
Antwoord van Quel Tap (formerly Aquataps)
Thank you for taking the time to leave us a reveiw. We are happy to hear that you are still enjoying your tap. Thank you for choosing Aquataps!
Changing filters was a nightmare.
Hi, in terms of the company management it’s the 5 star. Good communication, helpful. But the actual product…They state it’s so easy to change the filters, but It’s not. Almost impossible to unscrew the actual filter. It’s not clear when you close the valve as it’s basically rotating in any direction freely. And the last job almost killed me when I had to fit in the new filter back into the cap. I have lost so much time in order to do the basic job. Even though I am a pianist and a piano teacher my strength was not enough. And it was seriously painful.
11 mei 2026
Antwoord van Quel Tap (formerly Aquataps)
DearMrs Alla,
We are sorry to hear that you have diffculties in changing the filter. Please contact our customer service deapartment to see how they can help. Kind regards Aquatap Team
Great Service.
Sean was very helpful & dealt with my issue very quickly.
Excellent service from Sean & a credit to Aqua Taps.
4 juni 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear Michael, thank you for taking the time to leave us a review. We will certainly pass your comments on to Sean. Thank you for choosing Aquateam
Excellent quality 👌
I was looking for a tap like this for a while and definitely recommend aquataps customer service excelente product good quality. Only one little down side is to turn on the boiling water u need to hold the tap and the spring its very hard to old.... apart from that I definitely recommend to anyone 👌
29 april 2026
Antwoord van Quel Tap (formerly Aquataps)
Dear Jorge, thank you for taking the time to leave us a review. We are pleased you are overall happy with your tap, however please contact our customer service team re your tap to see how they can help. Kind regards Aquatap Team
Slight delay in the delivery of CO2…
Slight delay in the delivery of CO2 canisters, however Joanne was a great in helping to resolve the issue with the courier firm. All in all, great service even when delays arise.
2 juni 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear George, thank you for taking the time to leave us a review. We are pleased to hear that Joanne was able to help you with your CO2 and will certainly pass your comments on. Thank you for choosing Aquataps
Prompt action and after sales support
I had a problem and it was resolved promptly and with great result
28 april 2026
Antwoord van Quel Tap (formerly Aquataps)
Dear John, thank you for taking the time to leave us a review. We are pleased to hear that your problem was sorted out promptly. Thank you for choosing Aquataps
Our hot water boiler broke within a few…
Our hot water boiler broke within a few months of getting our tap. However Sean sorted us out a new one in a very easy process. Happy customer.
2 juni 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear Sharon
thank you for taking the time to leave us a review. We are pleased to hear that your problem was sorted out promptly. Thank you for choosing Aquataps
I have had the Aquatap for over a year …
I have had the Aquatap for over a year and it is great.
The customer service I received from Joanne B following a delivery issue with replacement filters was excellent.
2 juni 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear Col
thank you for taking the time to leave us a review. We are pleased to hear that your problem was sorted out promptly. Thank you for choosing Aquataps
Excellent after-care
I've already left a review when we bought the tap and had a minor issue with it (our fault) and gave the team a 5 * review.
We've had a recent issue due to our limescale problems where we live and something went wrong with the tap due to the limescale issue.
Many thanks to the team again, especially Ben, who called us back when he said he was going to, emailed us when he said he was going to and managed to get a part to us within 2 days from our initial phone call. He gave us some good sound advice on how to deal with heavy limescale going forward.
Absolutely amazing customer service.
The after care from this company is second to none and we recommend their products very highly.
Dont hesitate, call them and place the order!
11 mei 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear Mrs Woolley,
thank you for taking the time to leave us a review. We are pleased to hear that your problem was sorted out promptly. Thank you for choosing Aquataps
Great telephone customer service
Great telephone customer service. Great product too.
22 januari 2026
Antwoord van Quel Tap (formerly Aquataps)
Thank you for taking the time to leave us a review, it is very much appreciated. Kind regards Aquatap Team
Great aftercare team
I recently had an issue with my new tap, and Sean from Aquataps was fantastic. He quickly identified the problem and helped rectify the incorrectly plumbed piping. My new tap is now working perfectly, looks sleek, and I’m very excited to make a cuppa! Very happy with the service – highly recommended.
28 mei 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear Leva
thank you for taking the time to leave us a review. We are pleased to hear that your problem was sorted out promptly. Thank you for choosing Aquataps
Excellent product and service
Really happy with the tap and boiler. The style is exactly the finish I was after and looks very good. Quality is good and all works as expected. The process to order was smooth and Sean was very helpful guiding me through the process to get the right unit. Delivery was fast. All in all I would recommend Aqua Taps.
27 mei 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear Graham
thank you for taking the time to leave us a review. We are pleased to hear that your problem was sorted out promptly. Thank you for choosing Aquataps
Fantastic product and even better…
Fantastic product and even better customer service. Highly recommended!
27 april 2026
Antwoord van Quel Tap (formerly Aquataps)
Dear Lee,
Thaank you for taking the time to leave us a review. We are pleased to hear that your happy with you tap and our customer service team. Aquatap Team
An excellent company to deal with
An excellent company to deal with. The 4 in 1 tap is very good and looks great. The staff have always answered any questions in a timely and professional manner. I have had great advice and support from both Ben and Jo. Thank you so much.
22 mei 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear Dee
thank you for taking the time to leave us a review. We are pleased to hear that your problem was sorted out promptly. Thank you for choosing Aquataps
very good selection tap works very well…
very good selection tap works very well it makes our life much easier I recommend
17 april 2026
Antwoord van Quel Tap (formerly Aquataps)
Thank you for taking the time to leave us a review. Aquatap Team
Great customer service & great products!
We bought our 3 in 1 Aquatap 2 years ago. We’ve been very happy with the tap. We recently moved house and we took it with us to our new home! Joanne was very helpful in advising me on how to change our address on my account and to re-instate our filter subscription. Great customer service and great products at reasonable prices!
18 mei 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
Dear Maria,
thank you for taking the time to leave us a review. We are pleased to hear that Joanne was able to help you with moving home with yoru Aquatap. Thank you for choosing Aquataps
Ben was fantastic he responded quickly…
Ben was fantastic he responded quickly and went above and beyond to help resolve our issue.
21 mei 2026
Review zonder uitnodiging
Antwoord van Quel Tap (formerly Aquataps)
thank you for taking the time to leave us a review. We are pleased to hear that your problem was sorted out promptly. Thank you for choosing Aquataps
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