Quit Clinics Reviews 147

Good service, good product. Any questions are dealt with promptly and efficiently
Definitely recommend this operation

Great team and service. Very helpful when I had some issues with a device and was resolved promptly.

In short, terrible customer service....no number to call and you can only email and if you lucky might get a response 2-3 business days later....usually an unhelpful response when do finally get one, so a simple conversation to sort out any issue can take weeks if not longer in my experience 2 months..... Oh and they will keep your money if there is any issue with getting your package. Avoid if you can.
***in reply to below. I'm glad you bought up the 'speaking over the phone' subject up. I have gone through your entire website numerous times trying to find a customer service number to call. There isn't one. Just an email which takes a couple of days each time for any response. I just checked again now and there is still only the email you have stated below on your website, even the 'quit clinics support chat box' says they will reply to your email in 24hours... Please add a number on here for all to see and to prove what you say is correct.

Edit 2: Since writing this review, I have been issued a refund by quitclinics, hence changing my stars from 1 to 3. They stated that my emails had gone to spam, which doesn't make a lot of sense because I had also utilised their help request on their website and received no response. Evidently, their website design isn't reliable or they are not. And without trustpilot I doubt I would have had this response, hence staying at 3 stars.

Edit: They only reply on trust pilot, I have emailed at least 6 times and written to their help request 6 times. There are better suppliers.

Ordered a script, they sent me through a written script which did not work when buying any products from anywhere. I emailed them, sent help requests, tried to call but couldn't find any number trying to get an escript and got no response. They essentially take your money and if there is one problem with your order they go radio silent.

I joined Quit Clinic today. The response was super fast. I spoke to a very understanding and polite Doctor, Doctor Bracewell. He answered all my questions and provided exactly what I needed.
Outstanding!

Quit clinic were great. Quick response with prescription and weaning schedule within a week. I have been a pack a day smoker for 50yrs and managed to quit cigarettes completely straight away and have stayed off them for 10 months now. I’ve been ordering the 50mg nicotine salts disposable vape pods through Vapo NZ and have been very happy with their service too. The prescribing Dr recommended dropping to 40mg after a month, but that strength was unavailable at the time so i tried 30mg unsuccessfully and am back to the 50s. I see Vapo now offer a 40mg disposable so I will get those next time and try to wean down if I can. Prescription lasts for 12mths only so hopefully no issues getting renewal to keep working towards giving up the vapes too.

I have been a heavy smoker for years and am now cigarette free for almost a year. After trying gum and patches this has worked for me and I appreciate all the advice and information I have gotten with the weaning schedule etc.
all enquiries have been prompt and helpful. . Thank you!

There happy to take your money and then don't get back to you, stressed me out so much I had to go buy cigarettes, absolutely disgusting service

Paid the $85 for the prescription and never received any emails back. Waste of time and money.

Awsome help, very much appreciate the prescription
Via email so easy & fast, thank you!

Very professional Dr Sam Murray. Super happy with how quick the response was,great information. THANKYOU 😀🙂

Easy, convenient, dependable. Thanks!

These guys are great. As a migrant from NZ i was really concerned that i would end up buying cigarettes again but Quit Clinics were easy and fast to deal with. There was no hassle and no judgment.
A+++++ process and service.

Applied early morning and had my script and plan sent the same afternoon. Amazing service, highly recommend.

Very professional, legit and quick. Besides the prescription, Dr. also sent a letter for my GP and a plan how to gradually quit smoking.

What is described is exactly how it happens. Super fast service - exactly what I needed for tha peace of mind. Thank you very much!